Customer Service Data Entry

Angela Bates

*******@***.*** 516-***-****

Summary

I am looking for a position where I can use the knowledge I have to the best of my ability. Also I am not afraid of new challenges. I have been working in the oil/ HVAC industry for at least 20 years. I am looking for a position in this field. I am knowledgeable in many programs, including but not limited to: Adds Energy, Salesforce, Pegasus, Click, also can use Microsoft Word and Excel. Skills

• Dispatching

• sales administration

• Accounting/Payments

• Wellness Coordinator

• Data Entry

• Customer relations

Experience

Petro Home Services- Woodbury, NY. Oct 2017-Present Review and assign work orders for the day. Communicated with prior shift to assess work for the day. Communicate with night shift to assess night work. Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.

Processed work orders and prioritized jobs.

Responsible for promoting safe and clean working environment. Managed work with little supervision.

Champion Energy- Plainview, NY. Sept 2007-Oct 2017 Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions.

Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

Responded to telephone inquiries from clients, vendors and the public. Welcomed guests and clients in an upbeat and friendly manner. Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.

Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management. Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily. Directly supported CEO in managing operation work flow. Successfully Angela Bates

*******@***.*** 516-***-****

managed the Wellness Campaign which provided employees information to keep healthy and to increase positive thinkink which brought up productivity. Identified, corrected and reported data entry errors. Completed data entry and database updates with a focus on accuracy and efficiency. Compiled statistical information for special reports. Prepared monthly commissions payroll reports for sales representatives. Processed work orders and prioritized jobs.

Reviewed work orders and assigned to technicians. communicated with prior shift to assess work for the day. communicated with night shift to assess work for night technicians. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion.

Dynaire Corporation- Mineola, NY. Aug 2004-Sept 2007 Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Guaranteed positive customer experiences and resolved all customer complaints. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Education and Training

Dale Carnegie & Associates Inc. Success Custom Program- Communications This was a six week course given by the Dale Carnegie Training & Associates Inc. Accredited Council for Continuing Education and Training. This program taught me how to relate to

"difficult" customers.

Star Gas Boot Camp-Customer relations

This was given by Star Gas. Taught representatives the "Right, Rational and Reasonable way to solve every customer's concerns.

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