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Manager Customer Service

Location:
Bangalore, Karnataka, India
Salary:
40k
Posted:
June 30, 2018

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Resume:

C URRICULUM V ITAE

A JAY K UMAR K . A

B ANGALORE

C ontact N o. 7-996******

M ail i d: a ac521a@r.postjobfree.com APPLIED F OR:

Objectives:-

To seek excellence in profession in achieving the goals associated with an organization rendering a n e xcellent s ervice p lans a ccording t o m y a cademic a nd w ork e xperience. Educational B ackground

PG : K risthjoythi c ollege ( MBA) University : G ov t p re- u niversity c ollege ( BBM) Pre-degree i ntermediate : G ov t p re-university c ollege ( 2PUC) Secondary S chool C ertificate : N iveditha E nglish h igh s chool Technical B ackground

Diploma i n C omputer A pplications

Computer S kills: - M S W indows, D OS, M S W ord, E xcel, P ower P oint Working E xperience

W ork e xperience ( Interim P rojects):

01).A t present working as Branch manager a nd Area sales manager i n STUDIO11 SALON A ND S PA i n B angalore 5 .12.2014 t o t ill d ate Responsibilities S TUDIO11 S ALON A ND S PA

Invite t o p ersonally h andle V IP/know c ustomers a nd d eveloping g ood c ustomer relationship.

Assisting t he c ustomer a nd h elping t hem t o c hoice t he d esired i tem.

Giving m aximum c ustomer s ervice t o s atisfy t hem w ith t he a im t o c ome b ack a gain t o the c ompany.

Responsible f or t he n ew c oming p roducts t o i ntroduce i t t o t he c ustomer.

Giving s ervice w ith a W elcome S mile t o t he c ustomer & n ice a pproaches

Ability t o c onvince c ustomers.

E mpathizing w ith c ustomers.

Handling i nventory m anagement.

Up s elling r etail p roduct.

Handling s taff m anagement.

Handling m aintain s alon b usiness , r evenue, h ygiene m anagement.

Handling a ccounting a nd b illing o peration.

Coordination o f M anagement..

Handling C ash/foreign C urrency a nd d aily b anking.

Handling p etty c ash.

Handling c linic M aintenance.

Handling p roper m achinery.

Handling S tationary r equirements.

Handling a ll Q uotations p ertaining t o M aintenance o f C ompany.

Complaints H andling

Handling a ll A dministration d uties.

Handling a ll s ecretarial d uties. i .e. c orrespondence,

Telephone h andling, m ailing, f axing, m ailing.

Maintaining t he o ffice f iling s ystem.

Office M anagement.

Maintaining a ll s tores B a nd F

Corporate C ompany t ips.

Leads g enaterts f rom c ompain a nd c onversation r eseio p er s tore a s p er c ompany n omes .

Maintaining h igh g enie c lients t o r epit c lient .

Active s tore P a nd L

Handling T otal k arnataka o peration a rround 1 5 o utlets .

Staffing r ecruitment a nd a rrange t he t raining f or s taff.

coordinate t o t he t o g enerate t he n ew l eads , leads c onverted t o a n ew o utlet o pen .

coordinate t he v endor t o h elp f ranchisee o wner .

5km s urrounded m arketing p lans t o i ncrease t he w ailkin.

tipup t he c ompany's a nd l eads g enerate t o t he s oftware o f o utlets .

create t he c ombo p acks d esign t o o utlets .

generate t he n ew m ou , n ew o utlet n ew f ranchisees . 02).Worked as Salon manager in YLG Salon and spa for the period of 2.7 yrs. In Brookfield a nd 7 m onth w arehouse i n c harge ( 0 9-03-2011 T O 3 1-11 – 2 014 ) Responsibilities Y LG S ALON A ND S PA

I nvite t o p ersonally h andle V IP/know c ustomers a nd d eveloping g ood c ustomer relationship.

Assisting t he c ustomer a nd h elping t hem t o c hoice t he d esired i tem.

Giving m aximum c ustomer s ervice t o s atisfy t hem w ith t he a im t o c ome b ack a gain t o the c ompany.

Responsible f or t he n ew c oming p roducts t o i ntroduce i t t o t he c ustomer.

Giving s ervice w ith a W elcome S mile t o t he c ustomer & n ice a pproaches

Ability t o c onvince c ustomers.

E mpathizing w ith c ustomers.

Handling i nventory m anagement.

Up s elling r etail p roduct.

Handling s taff m anagement.

Handling m aintain s alon b usiness,revenue,hygirne m anagement.

Handling a ccounting a nd b illing o peration.

Coordination o f M anagement..

Handling C ash/foreign C urrency a nd d aily b anking.

Handling p etty c ash.

Handling S tationery r equirements.

Handling a ll Q uotations p ertaining t o M aintenance o f C ompany.

Complaints H andling

Handling a ll A dministration d uties.

Handling a ll s ecretarial d uties. i .e. c orrespondence,

Telephone h andling, m ailing, f axing, m ailing.

Maintaining t he o ffice f iling s ystem.

Office M anagement.

04).Worked a s W arehouse i n c harge i n K ansai n erolac p aint l td 1 y ear. Responsibilities K ANSAI N EROLAC P VT L TD

Analyzing a ll M IS r eport.

Complaints H andling.

Handling a ll A dministration d uties.

Handling 1 00% s mooth f low o f i n w arding.

Handling a ll p roducts F IFO.

Handling a ll d ocument .

E- S UGAM.

Transportation a ll l ocal a nd u p c ountry.

Handling i nbound a nd o utbound.

Stock a udit e very d ay.

Responsible f or a ll s hortage, d amage a nd e xcess.

Handling a ll s taff m anagement

Personal I nformation

Birth d ate : 12-10-1989

Civil S tatus : Single

Nationality : Indian

Religion : Hindu

Language k nown : E nglish, H indi, K annada, T elugu &

T amil. Personal S trengths

Reliability, A daptability & t enacity.

Deal e fficiency w ith c lients & p erform e xpected t asks e fficiently.

Responsible, D iligent & t hrough.

Customers s ervice s kills a bilities.

Work e fficiently b oth a s a t eam m ember a s w ell a s i ndependently. I h ereby d eclare t hat t he i nformation g iven i s c orrect t o t he b est o f m y k nowledge a nd t hat; I have n ot w ithheld a ny i nformation, w hich m ay a ffect m y s uitability f or e mployment. Date:

Place: B angalore y ours f aithfully,

( A JAY K UMAR K A )



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