PMO Program Manager / Sr. Project Manager

JACQUELYN Y. WILLIAMSON

Bowie, MD 301-***-**** *********@*****.***

Highly Accomplished Senior Level Professional with experience in Information Technology Management, Telecommunications Management & Sales, Corporate, Federal Government, and International Enterprise Solutions Development. Recognized for innovative leadership skills, a proven track record for influencing, interpersonal and negotiating skills. Successful manager and strategist with reputation for results-driven Program/Project Management. Committed to quality and building an organization focused on teamwork, flexibility, creativity, and profitability. Customer-focused, excellent organizer and business process improvement innovator. Areas of expertise:

Program & Project Management Business Development Expert in Microsoft Applications & Project

Exemplary Leadership Agile Methodology Expert in Client & Vendor Management

Strategic Planner Quality Customer Service Collaborative & Influential Skills

SENIOR TECHNOLOGY MANAGEMENT CONSULTANT

2015 – 2017 Converged Networks Corporation, Bethesda, MD

Provided Information Technology and Telecommunications Management Consulting Services on GSA’s Enterprise Infrastructure

Solutions (EIS) Contract.

Developed the EIS Transition Management Project Plan which details and indentifies all necessary steps that Federal

Government Agencies need to enact prior to using the EIS Contract to transition their existing services from Networx, WITS3

and Regional Contracts.

Evaluated and Recommended EIS Service Related Equipment (SRE) such as Cisco, Avaya, HP, etc. for ability to deliver Federal

Government Enterprise Requirements for Cloud, Data, Network & Voice Complex Solutions.

Developed EIS Service Guides for IT & Telecom Services to be offered under the EIS Contract.

Developed EIS Business Support Systems Testing (BSST) for Service Order Test Cases.

Evaluated and Formalized GSA’ Conexus Systems and Maintenance Operational Performance Standards (MOPS) procedures.

IT & TELECOM PROGRAM MANAGEMENT CONSULTANT

2013 – 2015 Independent Sub-contractor, Bowie, MD

Provided Information Technology and Tele communications Management Consulting Services to Corporate and Federal

Government Agencies by Program/Project Managing and Tracking of various Project Schedule Milestones, Budget, Costs, and

Objectives. Extensive IT Management experience in Large Scale Software Development Projects, including Planning, Cross

Functional Coordination and working within diverse IT organizations.

Managed for IT Software Applications SDLC, COTS and Web Based Applications Development using Agile Methodology also

SharePoint to facilitate the overall Program Management of Development, Upgrades & Special Projects. Ability to Manage

Effectively, Review current Business Processes, Recommend and Implement Improved Enterprise Architecture Projects.

PROGRAM MANAGEMENT OFFICE COMMUNICATIONS ENGINEER

2011 – 2013 Tetra Tech AMT, Arlington, VA

Provided Subject Matter Expert (SME) Communications System Engineering Support across all phases of the FAA

WAAS Program Office Management to support Communications and Information Technology Application & COTS

Requirements including SDLC, Upgrades, Implementation, Integration and Testing.

Program Managed and Tracked Project Milestones against Schedule, Budget, Costs, and Objectives of the WAAS Program.

Managed and Led Large Scale, Complex IT projects (e.g., Custom Applications Development and COTS Implementations).

Program Managed the WAAS Network Architecture Upgrade from Legacy Systems to Intergraded Cisco Enterprise Networks.

SENIOR PROJECTS MANAGER

2010 – 2011 ITT Corporation, Washington, DC

Implementation Team Lead responsible for Deployment of FAA FTI Services, which involved Telecommunications,

Cisco Network Infrastructure Upgrades, Information Technology Applications, Engineering and Special Construction Projects.

Provided Leadership and Supervision to Implementation Support Team by directing, providing advice, assigning tasks/

projects, approving leave requests and conducting annual reviews.

Managed and Led Large Scale, Complex IT Projects (e.g., Custom Applications Development and COTS Implementations).

Project Managed and Tracked FTI Projects against Schedule, Budget, Costs and Objectives.

Managed for IT Web Based Application Requirements Definition and Development using Agile Methodology and

SharePoint to facilitate overall Program Management of FTI Services Tracking Tool for Orders, Changes & Special Projects.

Experienced in developing Requests for Proposal (RFPs), Requests for Information (RFIs), and Statements of Work (SOWs).

Program Level Subject Matter Expert for Technical Special Projects, Contract Order Management and Strategic Planning.

JACQUELYN Y. WILLIAMSON

Bowie, MD 301-***-**** *********@*****.***

FEDERAL GOVERNMENT ENTERPRISE SOLUTIONS SALES ENGINEER

2000 –2009 Verizon Business, Ashburn, VA

Led & Managed Customer Requirements Analysis, Developed Technical Solutions and Design of DWDM, MPLS, SONET (e.g.,

OC-192, OC-48, OC-12, OC-3), Cloud Services, Secure Network Services, SAN, VLAN, WAN, Gigabit Ethernet, Broadband IP,

Dedicated IP, SIP, VOIP, Video, ATM, Frame Relay, Core Voice Services (ISDN PRI, PBX, etc.) and Managed Services Portfolio.

Led and Managed Large Scale, Complex IT Projects (e.g., Custom Applications Development and COTS Implementations).

Extensive Avaya, Cisco and HP Manufacture Training and Experience with Enterprise Network Equipment and Solutions.

Provided Program Support for Federal Government Requests for Proposal (RFPs), Requests for Information (RFIs) and

Statements of Work (SOWs) Responses. Developed, New Processes, Technical Designs and Methodologies.

Conducted Strategic Enterprise Telecommunication Solutions Sales to numerous Federal Government Agencies grossing

$ 20 - 35 Million Annually based on GSA, DITCO, Networx, WITS3, Tariff Services, and Contract Negotiations.

Identified new business opportunities; planning and coordinating business development strategies.

Led Post-Sales Deployment Teams achieving Quality Implementations and Service Delivery.

Excellent Communications with Executives and Senior Level Management, always managing their expectations.

PROJECT ENGINEER

1998 – 2000 TeleCommunication Systems, Annapolis, MD

Managed Large Scale, Complex IT SDLC Applications and COTS Projects, Leading Deployment and UAT Teams

ensuring the quality delivery to Wireless Service Providers of Wireless Intelligent Network (WIN) Applications consisting of

Pre-Paid Service, SMSC, Web Gateway, and TAP Solutions that utilized the following protocols TCP/IP, SMPP and SNMP.

Led communications with Lucent Technologies' WIN Team (WIN) and Wireless Companies’ Management.

Provided Quality Assurance & Control during the development process of TCS’ WIN Applications.

Provided Quality Technical Leadership, including managing customer deliverables and expectations.

PROJECT CONSULTANT

1997 – 1998 Comsys Technical Services, Rockville, MD

Conducted MCI Contract Business Analysis to assess the impact of Local Services on MCI Metro's Service Request

Management Systems (SRMS) and other MCI interfacing systems such as Long Distance and Billing.

Developed Project Plans, Process Flows, and Business Rules for new service within SRMS.

Identified new system requirements for future SRMS development upgrades.

Actively participated in new service development teams to translate system requirements into design and produce deliverable

documentation.

SENIOR ENGINEER

1996 – 1997 RMS Technologies, Washington, DC

Coordinated FAA Telecommunications Infrastructure (FTI) Network Management Activities for their Packet Switch Network.

Conducted service provisioning for Local and Long Distance Access, Centrex, and DMS Switching within FAA Facilities.

Negotiated and reviewed equipment vendors' contracts with the FAA.

Responsible for conducting the telecommunications circuit and network cost analysis.

TECHNICAL SUPPORT ENGINEER, 1990 – 1993

SATELLITTE OPERATIONAL PLANNER, 1993 – 1995

INTELSAT, Washington, DC

Conducted Sales and Marketing presentations that resulted in $20 million annual revenue.

Proven ability to collaborate and operate with International Business by working with GOs and NGOs around the world.

Reviewed and provided updates to INTELSAT’s Federal Government (GO) and International (NGO) Regulatory Documentation.

Coordinated, analyzed, and approved Satellite Telecommunications Service Requirements for worldwide video coverage of

special events, including new technology demonstrations for National Association of Broadcasters (NAB) and TELECOM

Conferences.

Developed telephony traffic planning scenarios, which identified new markets for voice and data services.

Managed and recommended Earth Station Equipment and Satellite Antennas for the INTELSAT Lending/ Re-use Equipment

Program.

EDUCATION

Master of Science Technology Management

University of Maryland University College, College Park, MD

Bachelor of Science Electrical Engineering

Howard University, Washington, DC

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