Quality Engineer
Resume:
SUMMARY
Hands on experience working on component-level testing, troubleshooting, and production of electronic devices. Familiar with UL, ETL, CEC, and FCC compliance. Technical skills include analog and digital electronics, schematics (reading and drawing), operating electronic lab equipment, semiconductor devices, and hardware configuration. Quick to master new skills. Proven communication skills with technical and non-technical customers and end users. Effective in training and managing other technical and non-technical team members and end users.
EDUCATION
MURRAY STATE UNIVERSITY
Bachelor of Science in Telecommunications Systems Management Aug 2012 – Dec 2014
Graduated Summa Cum Laude with a GPA of 3.91 on a 4.0 scale
CERTIFICATIONS
Production Part Approval Process (PPAP) Practitioner Sep 2017
AX-501/301 Maintenance (Assembleon / Kulicke & Soffa) Jul 2017
PROFESSIONAL EXPERIENCE
QUALITY ENGINEER Nov 2016 – Present
Philips Lighting - Collierville, TN
Process ECO’s and ensure required MCER is performed.
Maintain a lean manufacturing and 6S environment.
Perform PPAP and APQP processes.
Audit processes and procedures to maintain ISO-9001 standards.
Work with vendors, suppliers, and purchasing to reduce unit manufacturing costs.
Implement site wide process improvements to decrease the cost of non-quality.
Lead DFMEA and PFMEA analysis meetings for new and existing products.
Identify and complete process and product improvement projects.
Investigate and resolve non-conformances with external suppliers.
Coordinate and participate in manufacturing investigations and both internal and external audits.
Investigate root cause analysis and implement continuous improvements to prevent future defects.
Participate in product development and testing plans for new Emergency LED Drivers to meet deadlines.
Perform safety standard tests according to UL924 and UL1310 standards.
Perform FCC Part 15 Conducted and Radiated EMI Emission and CEC Title 24 testing.
Test and verify multi-chemistry batteries.
Prepare thermocouples, FLIR infrared camera, and Environmental chamber for temperature testing.
Perform surge and dielectric withstand.
Perform light output measurement for Fluorescent and LED lamps.
Program various microcontrollers.
Rework circuit boards with SMD and Through-Hole components.
Proficient with operating and performing maintenance on Assembleon Pick and Place machinery (AX-3).
Strong working knowledge of the PCB assembly processes and equipment from circuit board to final assembly.
Troubleshoot and test PCB circuitry and surface mount components.
ELECTRONIC TECHNICIAN Dec 2015 – Nov 2016
American Music & Sound - Southaven, MS
Provided technical support to customers and Focusrite development engineers.
Inspected finished products for quality and adherence to customer specifications.
Assigned time and parts by using enterprise resource planning (ERP) software.
Assisted in developing specialized fixtures, test equipment, and failure analysis procedures.
Provided component level troubleshooting and repair of circuit boards that constantly exceeded production goals.
Communicated to customers the repair process and the cost of the repair.
Received and processed payment information for customer repair units.
Documented testing and repair activity performed.
Coordinated with the Focusrite development engineers to assist with current and future products.
Communicated with customers regarding repair information and updates throughout the entire repair process.
ELECTRONIC TECHNICIAN Jul 2015 – Dec 2015
GENCO (Through Adecco Staffing Agency) - Memphis, TN
Provided training and hands-on technical support for operators.
Performed Set Top Box repair operations, troubleshooting, diagnosis, and repairing production test stations.
Interpreted technical drawings, services manuals, and technical bulletins.
Completed all documentation and entered data in various software applications and appropriate forms.
Assisted the associates in technical issue diagnosis.
Established patterns of continuous improvement and worked with quality guidelines to achieve goals.
Maintained all ESD standards per ISO and IPC standards.
Assisted the technical support supervisor for new product introduction and quality assurance.
Coordinated with systems partners to finalize designs and confirm requirements for testing equipment.
WAREHOUSE SPECIALIST May 2015 – Jul 2015
KOMATSU (Through Hamilton-Ryker) - Ripley, TN
Managed product packing for shipment.
Maximized sales by shipping on time and accurately.
Managed freight, stock, and other materials between storage, production areas, and loading docks.
Organized cargo before loading and unloading.
Organized inbound merchandise.
Documented all equipment failures and malfunctions.
Maintained the warehouse in compliance with OSHA safety standards.
Operated forklifts and other heavy machinery safely.
Operated PC and RF-based computer systems.
Communicated with customers to ensure correct parts were ordered and packaged.
TECHNICAL SUPPORT SPECIALIST Jun 2014 – May 2015
PEARSON - Murray, KY
Activated accounts for clients interested in new services.
Conducted research to address customer concerns, solved problems, and provided new product information and support.
Identified and solved technical issues with a variety of diagnostic software tools.
Resolved customer issues in a clear, courteous, and straight forward manner.
Demonstrated professionalism and courtesy with the customers.
Provided Information Technology support to technical and non-technical personnel.
Coordinated between supported sales, marketing, and administrative teams.
Provided an elevated customer experience to generate loyal clientele.
ELECTRONIC TECHNICIAN COMMUNICATIONS SUPERVISOR Feb 2003 – Mar 2012
UNITED STATES NAVY – Various Locations
Developed and maintained internal quality system and documentation.
Prepared daily, weekly, and monthly situational reports for upper management.
Provided information and assisted in the preparation of discrepancy reports, preventative feedback reports, and change recommendations to technical manuals.
Performed quality assurance inspections including an examination of the work area for sources of potential foreign objects and safety issues.
Supervised and trained more than 200 personnel at the set goal of 99.6%.
Developed expert knowledge of AC/DC circuits, instrumentation and controls, digital circuits, microprocessors, and electrical troubleshooting and repair.
Repaired and operated communications equipment for ship to shore communications.
Developed and utilized Extremely High Frequency (EHF) communications procedures.
Conducted Electronic Warfare Support Measures operations for ship and personnel safety.
Operated and repaired various radar assemblies to maintain a high level of operational readiness.
Assisted with installation of local area network while on board the USS Tennessee SSBN 734.
Performed computer and network maintenance for all Information Technology equipment.
Trained end-users on electronic controls and equipment.
Established operational objectives and work plans and delegated assignments to subordinate managers.
PROFESSIONAL ARCHIVEMENTS
Global War on Terrorism Medal
Operation Iraqi Freedom Medal
Humanitarian Medal
Safety Supervisor of the Quarter
Completed over 8,000 maintenance actions without discrepancies or rework
PROFESSIONAL SKILLS
Electronic Lab Equipment: Data Logger, Digital Multimeter, Dielectric Withstand Tester, Oscilloscope, GTEM (Gigahertz Transverse Electro-Magnetic), Spectrum Analyzer, Environmental Chamber, Infrared Thermal Camera, AC/DC Power Supply, Electronic Load, Thermal Couplers, LCR Analyzer
Computer: Microsoft Office, Command Prompt, Visual Basic, Excel, Word, Access, Visio, Outlook, PowerPoint, Project, Word Pad, Notepad, Internet Explorer, Google Chrome, Safari, Firefox, Windows OS, Linux OS, Mac OS, Adobe Acrobat, Java, Oracle Work Order Management, Networking Protocols, Microsoft Exchange Server, FloTHERM, MATLAB, Teseq GTEM 3 Emission, XiTRON, Fluke Hydra Logger, FLiR Thermal Imaging, File Test, Code Composer Studio, LogView, DI DeBugger Emulator
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