Employee Relations Manager

Dawn R. Chyten

**********@*****.*** 512-***-****

http://www.linkedin.com/pub/dawn-chyten/0/92/367

Tactical and Strategic Human Resources Leader

Dynamic and Results Driven HR Professional with a 20+ year record of excellence and achievement in providing strategic vision and effective solutions while responding to needs of small and large organizations. Combines expertise in management, human resource, and analysis to attract and retain high-performing talent within a wide-range of fields. Motivational team leader with demonstrated background in mentoring, training, and managing staff to optimize departments, emphasizing value and development of every employee. Extensive experience recruiting and sourcing staff members, employee relations, payroll systems such as ADP and Paychex, and conflict resolution.

Areas of expertise:

Employee Relations – Employee Engagement – Culture Transformation - Recruiting & Sourcing– Talent Acquisition – Training & Development – Organizational Design – Strategic Staffing – Change Management Performance Management – Workforce Planning – HR Consulting – Internal Communications – Process Improvement - Onboarding – Reward/Incentive Programs – ADP – Paychex – Conflict Resolution

Professional Experience

uber technologies – Austin, TX 78764 2018

Provider of ride sharing, freight services, transportation services and food delivery

Senior Employee Relations Manager

Contract position to assist employee relations team to work through case backlog. Focused on United States.

Conducted investigations related to workplace concerns and policy violations.

Create case files, conduct interviews, review documents to substantiate claims and prepare claim summary.

Report back to employees and HR on investigation results and recommend actions.

Provide counseling and support to employees, managers and HR Business Partners.

Create reward, recognition and compensation programs

CPI Human Resources – Austin, TX 78727 2017 - 2018

Provider of human resources and recruiting consulting services

Principal Consultant

Work with companies in need of sourcing, recruiting and onboarding top quality and best fit employees. Expert employee relations and conflict resolution skills.

Developed innovative branding and hiring techniques to attract top quality candidates.

Provide individual, team, and executive leadership training and development.

Evaluate current costs of human resources programs – presenting alternatives with better value at lower cost.

Drive culture, values and people programs.

Create reward, recognition and compensation programs.

Active Power – Austin, TX 2013 - 2017

Provider of power protection and Modular Infrastructure Systems

Senior Director, Global Human Resources

Hired to transform the human resources department into a value-added organization supporting the business. Hands-on position with overall HR responsibility for 250 US and International employees. Key role reporting to CEO.

Created internal processes for recruiting, onboarding, training, performance management, compensation, etc.

Led team to create value and code of conduct statements – integrated into recognition and salary programs.

Heavy employee relations role – successfully conducted over 50 investigations (whistleblower, harassment, discrimination, hostile workplace, peer to peer issues, management styles)

Key advisor and counselor to Executive team, management team and individual contributors.

Negotiated new employee benefit plans – reduced company cost by $200k while maintaining competitive offerings.

Implemented company wide recognition and performance management programs.

Upgraded HRIS for better tracking, reporting and elimination of manual processes.

Reduced turnover by 15% through hands-on leadership and training of managers.

Developed and presented Succession plans to CEO and Board of Directors.

Awarded “Best Places To Work” in 2014 – first time in company history.

Focal point for all employee communications; top down, bottom up and peer communication strategy and programs.

Eliza Corporation – Beverly, MA 2008-2013

Provider of integrated healthcare communication services for health plans and pharmaceutical companies.

Senior Director, Human Resources

Recruited to direct HR and recruiting processes and launch new HR infrastructure entailing compensation programs, recruiting initiatives, training programs, payroll structure, and benefit plans. Transform employee relations to mitigate and resolve departmental issues in a timely manner. Draft company policy manual, offer letters, and confidentiality agreements to streamline HR processes.

Expanded company from 50 to 200-member team throughout tenure developing reward and incentive programs and introducing company compliance.

Focal point for employee relations issues – successfully conducted and concluded over 100 serious complaints

Retained $500K by consolidating all recruiting efforts in-house partnering with hiring managers to develop job postings and organize multiple speed recruiting events.

Successfully established onboarding program to effectively train new hires and retain top employees.

Trained and developed managers on interview processes, performance management and leadership concepts.

Served a key role on senior-management team, reporting to Chairman of the Board.

Ultra Electronics – Austin, TX 2006-2008

Manufacturer of electronic systems for defense and security applications since 1920.

Resource Manager

Hired to recruit possible employees in highly-specialized areas and develop onboarding processes. Maintained background checks, offer letters, and salary negotiations. Selected by Board of Directors to pinpoint other potential employees within other branch locations.

Effectively hired 20 employees monthly throughout two year period.

Sierra Systems – Austin, TX 2004-2006

IT management and consulting firm with over 800 employees in 12 markets across North America.

Senior HR and Resource Manager

Recruited by international consulting and outsourcing entity to launch newly opened Austin branch. Served as the primary point of contact for staffing and recruiting for multiple high-profile government contracts utilizing full-time and contract employees. Delivered HR support functions in-house for matters regarding employee relations and training.

Carefully sourced 300 staff members despite tight deadlines.

Recognized for excellence in recruitment by international VP of HR to staff other divisions

CPI Human Resources – Austin, TX 1994-2004

Provider of HR solutions serving Fortune 500 entities and startup organizations.

Principal, HR Consultant

Launched boutique HR and recruiting consulting firm from the ground up to procure high-profile clientele including Dell, Applied Materials, HP, BEA, RMH Teleservices, i2 Technologies, HEB, Interwoven, Duke Energy, and Oracle. Led 15 in-house recruiters to provide on-site consulting services. Continually hired to establish recruiting processes or fill temporary HR position for the following companies:

IceNet: Delivered recruiting and HR support functions for this VOIP organization.

Vignette: Selected to become first employee in charge of staffing during period of extensive growth.

Dell: Obtained four-month consulting contract to select sales candidates nationwide and successfully hired 15+ sales executives monthly.

IXC Communications: Acted as HR Manager for two-year contract to deliver employee relations consulting services to 350+ member team. Recognized for recruiting approximately 30 new hires monthly.

MCC: Produced internal staffing programs for the company known as the ‘original startup” in Austin.

Prior Experience 1987 - 1994

Manager, Corporate Human Resources, Tandem Computers, Inc.

Administered compensation, stock, benefits, and personnel administration. Established corporate HR Information Center to effectively centralize HR activities. Operated annual budget of $8.5M and directed 10 exempt and nonexempt staff members.

Manager, Information Systems Planning and Controls

Led 16-member team and maintained operating budget of $30M to institute company policies and procedures. Organized corporate system moves, system upgrades, and system replacements.

Manager, Human Resources, Business Planning

Headed 500-member division to provide employee relations support, quarterly operating reviews, software maintenance contracts, and ensure compliance with company objectives.

Awards and Certifications:

-Four time winner of TOPS (Tandem Outstanding Performer) – only one in company history

-Named to Austin Business Journal “Top Recruiting Firms” four years running

-Appointed key recruiter and employee relations specialist for US based Sierra Systems offices

-Designated as key recruiter at Ultra Electronics supporting all US locations

-Special bonus from Chairman of Board recognizing work done at Eliza Corporation

-Awarded “Best Places to Work” by Austin Business Journal during tenure at Active Power

-Obtained Green Belt while employed at Active Power

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