Manager Project

STEPHEN S. PLUMMER Thiells, NY 917-***-**** *******.*******@*****.***

EXECUTIVE SUMMARY

A Project & Enterprise Program Manager Drives Planning, Execution & Strategy Manages Deliverables and Expectations of Business Owners, IT Teams, and Executive Management

Certified: Scrum and PMP Professional aligning top-line market-driven and budget goals to value-based targets, impacting adoption, perception, and delivery across functions and levels of leadership in matrix, multinational, Fortune 500 organizations and government. Builds and leads teams, and nurtures alliances with sponsors, vendors, executives to achieve goals.

Vertical/Sector Experience: Audit, Automotive, Financial Services, Government, Insurance, Software, Telecommunications

Methodologies/Frameworks: Agile Scrum, PMI/PMBOK, Six Sigma, Waterfall, ITSM

Areas of Expertise: Enterprise-wide Infrastructure/Application, Mergers & Acquisitions, Integration Planning, SDLC

Strengths: Requirements Gathering, Business Rules, Business Case, Operating Model development: ROI, SWOT, RACI

CERTIFICATIONS & TRAINING

Business Rule Solutions – Business Analyst Rules, Strategy and Requirements Certificate 2015

PMI/Resch Group, CashFlow Modeling Certificate 2015

Agile Alliance – Certified ScrumMaster (CSM-ID: 376572) 2014

Zachman International – Certified Enterprise Architect (CEA-Architect ID: 691613) 2014

CA Clarity PPM v13, Business Analyst Certificate 2012

Aveta Business Solutions – Certified Six Sigma Green Belt 2009

Project Management Institute PMI – Certified Project Management Professional (PMP-ID: 1252709) 2009

EDUCATION

HUNTER COLLEGE CUNY, New York, NY – Bachelor of Arts (BA), Philosophy; Minor in Mathematics

PROFESSIONAL EXPERIENCE

YAQADAP CONSULTING, New York, NY President and Owner, 2009 – Present

A provider of Project Management, Business Intelligence and Performance Management Services.

HUMAN RESOURCES ADMINISTRATION, Brooklyn, NY Infrastructure Project Manager (2/2017 – 10/2017)

Drove implementation of ServiceNow

Led implementation of Datacenter Server Refresh

Drove NYC 5-borough Program consolidation and staff moves

VERIZON WIRELESS, INC, Warren, NJ Program Manager (3/2016 – 9/2016)

Led India Resources, Project Managers, BAs and created & monitored KPIs

MERCEDES-BENZ USA, LLC, Montvale, NJ Supply Chain Business Analyst (3/2015 – 9/2015)

Led development of process workflows for operational continuity

VERIZON WIRELESS, INC, Bedminster, NJ Application Project Manager (6/2013 – 12/2013)

Drove implementation of Smart Phone application in partnership with NFL

METLIFE, INC., New York, NY PMO Liaison (3/2010 – 3/2012)

Drove and Monitored $255M burn rate of Transition Services Agreements

WEBSERVES, New York, NY Project Manager Volunteer (4/2009 – 3/2010)

Drove adoption of standard PMI Tools & Processes

RADIANZ/BRITISH TELECOMMUNICATIONS, Edison, NJ Business Performance Manager FTE, (2007 – 2008)

Capacity Management Productivity, Up-Time, Budget Variance Analysis Business Value Attainment Metrics & Monitoring

Promoted into newly created analytics and performance optimization role for $1.9B financial networking division. Chartered with developing and institutionalizing metrics, industry-benchmark standards, and key performance indicators. Aligned productivity, costs, and specifications with top-line deliverables. Environment: SAP, Cognos, Clarity, SharePoint, MS Project

Formalized processes/targets for multiple business units, and delivered decision-driving analytics and insights

Performed Incident/Problem Management Reporting:

Improved internal perception of the PMO

Infrastructure Project Manager FTE, RADIANZ (2002 – 2007)

Data Infrastructure & Delivery IT Project Management Business Continuity Planning Testing & Deployment

Transitioned to Radianz, which was subsequently divested from Reuters and acquired by British Telecom. Managed infrastructure delivery projects over a SaaS network for large-tier financial services clients. Environment: Waterfall, Clarity

Established requirements, devised phased implementation plans, managed vendor, performed Disaster Recovery:

Created and managed project plans (100+lines) and schedules

THOMSON REUTERS AMERICA, INC., New York, NY Application Project Manager FTE (1999 – 2002)

Data & Applications Architecture Information Systems Delivery Rationalization Full IT Lifecycle Management

Systems development and network migration management. Delivered shared connectivity to banks, brokerage firms, and other financial services clients as client-facing lead. Environment: Waterfall, Clarity PPM, MS Project, Gantt, Network Diagrams,WBS.

Managed clients and internal groups to plan and execute 25,000 migrations and upgrades of Technical services

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