Jennifer L. Konidis
*** ****** **, *******, *** York 14223
716-***-**** ■ firstname.lastname@example.org
Solutions-focused, multi-faceted professional experienced in Sales, Banking, Relationship Management, Highly Organized. An exceptional team player with strong interpersonal skills and ability to coordinate with multiple groups to accomplish objectives and meet critical deadlines. Adaptable and willing to learn new business concepts. Areas of expertise include:
Marketing and Seminar Coordination
Superior Customer Service
Paddock Chevrolet– Kenmore / New York 05/17 – 11/17
Billing and Title Clerk
Bill new and used deals for the day, including spot deals Prepare dealer trade paperwork Process registrations as needed Respond to questions from sales reps regarding deals
Respond to questions from insurance companies regarding MSOs and bills of sale
Stocking in vehicles
Complete form MV-50 for wholesales Print licenses for service folders
Billing of rental units
Proactively schedule billing activities to manage workflow
Send temporary registrations to finance at end of day
Tim Hortons– Buffalo / New York 11/15 – 05/17
Cashier, Stocking, sales, customer service.
CitiBank– Washington / District of Columbia 08/00 –02/13
Oversaw all aspects of the Banking process. As the financial center customer advocate became the direct contact for Embassy Banking.
Promoted through demonstration of customer development and care that customer loyalty is attained through a one-step problem resolution.
Managed traffic flow and client expectations
Played a key role in client referrals to sales channels within the Financial Center to increase revenue and margin growth.
Assumed lead role in coordinating client seminars and micro marketing events.
CitiBank – Buffalo / New York 05/88 – 08/00
Deliver outstanding customer service by executing financial transactions in accordance with bank policies and procedures
Proactively educate customers on utilizing available bank access channels
Drive efforts in the Financial Center to identify and implement service behaviors that improve the overall customer experience
Clearly identify customer needs in order to effectively refer additional bank products and services
Jennifer L. Konidis page 2
Education / Development
Medaille College, Buffalo NY, Banking and Money Management - 1986 -1988
Citistars Award Winner
Microsoft Office Suite