Customer Service Sales

Jennifer L. Konidis

*** ****** **, *******, *** York 14223

716-***-**** ■ ********@*****.***

Summary

Solutions-focused, multi-faceted professional experienced in Sales, Banking, Relationship Management, Highly Organized. An exceptional team player with strong interpersonal skills and ability to coordinate with multiple groups to accomplish objectives and meet critical deadlines. Adaptable and willing to learn new business concepts. Areas of expertise include:

Budget Management

Client Mediation

Managerial Skills

Purchasing

Marketing and Seminar Coordination

Superior Customer Service

Professional Qualifications

Paddock Chevrolet– Kenmore / New York 05/17 – 11/17

Billing and Title Clerk

Responsibilities:

Bill new and used deals for the day, including spot deals Prepare dealer trade paperwork Process registrations as needed Respond to questions from sales reps regarding deals

Respond to questions from insurance companies regarding MSOs and bills of sale

Stocking in vehicles

Complete form MV-50 for wholesales Print licenses for service folders

Billing of rental units

Proactively schedule billing activities to manage workflow

Send temporary registrations to finance at end of day

Tim Hortons– Buffalo / New York 11/15 – 05/17

Customer Service

Responsibilities:

Cashier, Stocking, sales, customer service.

CitiBank– Washington / District of Columbia 08/00 –02/13

Universal Banker

Responsibilities:

Oversaw all aspects of the Banking process. As the financial center customer advocate became the direct contact for Embassy Banking.

Promoted through demonstration of customer development and care that customer loyalty is attained through a one-step problem resolution.

Managed traffic flow and client expectations

Played a key role in client referrals to sales channels within the Financial Center to increase revenue and margin growth.

Assumed lead role in coordinating client seminars and micro marketing events.

CitiBank – Buffalo / New York 05/88 – 08/00

Financial Associate

Responsibilities:

Deliver outstanding customer service by executing financial transactions in accordance with bank policies and procedures

Proactively educate customers on utilizing available bank access channels

Drive efforts in the Financial Center to identify and implement service behaviors that improve the overall customer experience

Clearly identify customer needs in order to effectively refer additional bank products and services

Jennifer L. Konidis page 2

Education / Development

Medaille College, Buffalo NY, Banking and Money Management - 1986 -1988

Affiliations

Citistars Award Winner

Computer Skills

Microsoft Office Suite

People Soft

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