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Manager Customer Service

Location:
Orlando, FL
Salary:
35,000 - 40,000
Posted:
June 28, 2018

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Resume:

Experience

Assistant General Manager

Tijuana Flats Burrito Company Clermont, FL July 2017 – February 2018 Help restructure store with operations, team members, and overall standards with new management team. Lead my team by example with hands on approach at all times, while maintaining excellent customer service standards with all guests that entered the restaurant. Build a top performance team by holding interviews and following up with trainers and trainees. Assist with financial budgets and plans for each month. Repair and maintenance calls for equipment while communicating any issues that arise with store owners. Head Baker

Panera Bread baker September 2014 – July2017

Lead the baking department in every aspect that would help in producing the best quality goods for each café that I worked at, while baking about twenty different types of bread and forty to fifty different pastries per night for what was needed to fill the bakery at the café. Mix all recipes pertaining to product needs as well as trouble shooting issues that might present themselves with all equipment and even bakes needed for other locations. Help coworkers with different ways that may help them with producing each product faster or easier while maintain the best quality of food operations.

Assistant General Manager

Tijuana Flats Burrito Company Orlando, FL June 2004 – July 2014 Assistant General Manager from September 2009 to July 2014 Lead my team by example with hands on approach at all times. Build a top performance team by holding interviews and following up with trainers and trainees. Financial budgets and plans for Mid-month end of month and following month projections. Repair and maintenance calls for equipment.

Maintain excellent customer service standards.

Shift-lead/trainer and new store openings from June 2004 to June 2009 Lead shifts as manager in charge.

Train new hires for my store as well as all new employees for new store openings. Communicate and lead my team on all matters of what was needed and priorities of each project. Graphic Designer

TechnoSigns Oviedo, FL April 2008 – September 2009 Responsible for all design and production in all prints, vinyl lettering and logos, as well as graphics pertaining to car wraps and any signs needed for various projects. Responsible for the organization and progress of all projects to be completed as pertaining to customer needs and wants with revisions included.

Responsible for installations for car wraps, building project signs as well as banners needed for many different companies.

Education

Bachelor of Fine Arts in Computer Graphics

IADT International Academy of Design and Technology Orlando, FL - June 2008 Link to portfolio: https://www.dropbox.com/s/h0uw8iomj2xadd1/Michael%20Aument%27s%20Portfolio3.pdf?dl=0



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