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Manager Customer Service

Location:
Phoenix, AZ
Posted:
June 28, 2018

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Resume:

Kourtney Maupin

623-***-****

*** * **** ****

Phoenix Arizona, 85043

ac51ss@r.postjobfree.com

Objective

I am looking for a position where I will use my skills in data entry and customer service as well as my experience as a LPN. I am seeking employment with a company where I can grow professionally and personally.

Education

Twin Rivers High School High School Diploma 2006 Graduated with honors

Poplar Bluff Technical Career Center LPN Program 2009 IV Certified

CPR Certified

Experience

Luxury Towing 2017-2018

Phoenix AZ, 602-***-****

Dispatcher

I was in charge of accepting and updating all calls. Both with the driver and in the tow books software. I was also responsible for making sure that all jobs were covered for the service or getting authorization for the service. I spoke directly with customers taking down vital information and relaying it to the driver. I also completed various other tasks as they arose. Quality Life In Home Care Services 2014-2015

14 N Sprigg St, Cape Girardeau Mo, 63701 573-***-**** Office Manager

I handled all the general office duties: filing, faxing, greeting clients, answering phones, keeping files updated. I was also responsible for payroll, billing, and scheduling. Making sure clients were satisfied with services and helping solve any issues they may have. I trained workers on proper protocols and ran all necessary background screenings on potential employees. I also completed assessments on clients inquiring about services. As well as various other tasks. Alliance In Home Care Services 2010-2015

1365 N Westwood Blvd, Poplar Bluff Mo, 63901 573-***-**** Office Manager/LPN

Office Duties Included: answering phones, scheduling appointments for home visits, making schedules,filling, faxing, billing Medicaid, payroll, completing new hire packets, classroom training, on the job training, running background checks, registering new attendants with Family Care Safety Registry, checking employment disqualification lists, keeping files up to date, and greeting clients and attendants.

Field Duties Included: conducting in home weekly visits, setting up clients medications, and monitoring physical and mental conditions, documenting and recording clients health status and reporting to state, semi-annual evaluations on

clients to assure proper plans of care, new client packets, making sure clients reach state guidelines.

Fountainbleau Lodge Nursing Center December 2013-June 2014 2001 N Kingshighway, Cape Girardeau, MO 63701 573-***-**** Charge Nurse

I worked on the Skilled Nursing wing, as well as on the Assisted Living wing. I helped residents with ADL’s. O versee nursing care unit, administer medications and treatments in accordance with physician's orders. Monitor residents and report any changes regarding physical or mental health status. Delegated tasks appropriately to CNA’s and Med Techs when appropriate. Charted both electronically and in hard copy resident charts. I was responsible for i nserting catheters, treating bedsores, giving injections, administering medications and changing bandages. Prepared and administered TPN through feeding tubes, performed trach care/suctioning, administered breathing treatments, managed oxygen use both inside and outside facility. Completed all necessary documentation on new residents upon admission and release & assessing patient condition and preparing patient care plans P erformed post mortem care with both respect and dignity for resident, and offered emotional support to grieving families. As well as other assigned duties

Skills

Fast Learner

Organized

Self-Motivated

Team Player

Punctual

I work well under pressure and within deadlines

Able to perform task with little to no supervision Outstanding communication skills Computer savvy

Dedicated

Computer Savy

Able to type 55-60WPM

**References Available Upon Request**



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