Customer Service supervisor

Personal Information

Name Ali Abd El Radi Abd El Lattef

Address Farwaniya City (Kuwait)

Contact No. (965-********

E-mail *********@*****.***

Nationality Egyptian

Date of birth 18.3.1979

Resident condition Transferable

Objective

To obtain a responsible and challenging position within your organization where my education & work experience will have valuable application.

Work Experience

Company name National Real Estate Company (Souq Sharq Mall)

Date November 2006 – August 2009

Position held Customer Service Representative

Main activities

•Deal directly with VIP customers either by telephone, electronically or face to face.

•Respond promptly to customer inquiries.

•Handle and resolve customer complaints.

•Follow up on customer interactions..

•Ensure that reception desk is in a good condition & handling the daily checklist.

•Making tours to introduce the mall zones for our (VIP customers, School students etc.)

•Distribute memos from management to investors & explaining the new roles & procedures.

Company name Tamdeen Shopping Center (360 Mall)

Date October 2009 – Feb 2017

Position held Shift Leader –Customer Service

Main activities

Assisting the department manager & asst manager in operations issues

Preparing daily reports for the mall management

Handling the sales reports to post it in our communication & social networks.

Manage the training plan for customer service personnel and all other site personnel in conjunction with company objectives and processes.

Deal with emergency situations in a professional way by informing line manager immediately .

Obtain and evaluate all relevant information to handle inquiries and complaints.

Updating our customer service data base.

Handling Lost & Found service.

Monitor & improve the shopping experience for the mall customers by using customer’s feedback as a tool for improvement.

Attending the daily management meetings & briefing colleagues.

In charge of audio system by adding new play list to be play in the mall.

In charge of evacuation system by sending alerts in emergency situations.

Being the link between the management & investors.

Reporting to other departments in related issues.

Doing surveys to get investors & customer’s feedback.

Inventorying our department store.

Doing duty schedule & vacations for the team.

Communicate and coordinate with internal departments.

Daily tour in the mall before operating hours to ensure that everything is in a good condition & in place.

Having a good knowledge of mall management roles & making sure it’s followed.

Doing monthly report to high-management.

Coordinating with colleagues to provide best service for customers .

Doing yearly inventory for the (lost &found,customer service items,department ).

Follow up the Azan prayer system to provide customers with best service.

Doing training for the team & new staff.

Attending daily meeting.

Education and Training

Date 2001

Title of qualification awarded Bachelor of Arts (South Valley University)

Name and type of specialization psychology department (Egypt)

Date 2006

Title of qualification awarded International Computer Driving License

(ICDL)

Name and type of organization

Date 2012

Title of qualification awarded Fire& Safety

Name and type of organization Fire Fighting Course. (Kuwait Fire Dept.)

First Aid Course. (Kuwait Fire Dept.)

Date 2013

Title of qualification awarded Customer Service

Name and type of organization Smart business casual, Handling complains,

Dealing with difficult situations,

Communications & interpersonal skills,

Positive thinking & behavior styles course

Date 2016

Title of qualification awarded Supervisory Skills

Name and type of organization Supervisory Skills Course.

Personal skills & Abilities

•Strong Communication Skills.

•Strong Negotiation Skills.

•Ability to travel frequently.

•Demonstrated analytical and decision making abilities and skills to effectively.

•Ability to lead people and get results through others.

•Enjoy working with people in-groups sharing responsibilities.

Mother tongue Arabic.

Other language English (Good in both written and spoken).

Computer skills Good Knowledge of main Microsoft Office Package (Word, Excel, PowerPoint, Outlook, Internet.

References: Available upon request.

Contact this candidate