*- ****, *. (Resume)

SHIRLEY E. MULL

C: 215-***-****

E: ac51qy@r.postjobfree.com

Elkins Park, PA

PROFESSIONAL SUMMARY: Utilizing over 27 years’ experience working in the Human Services/Social Services Industry in a Management role to ensure effective programming and operation. Seeking a long-term opportunity to apply skills and experience to advance my career. QUALIFICATIONS:

Interpersonal & Customer

Service Skills

Conflict Resolution & Problem

Solving Skills

Compliance Review &

Management

Compassionate & Empathetic Case Management Experience Database Management

Detail Oriented & Attention to

Detail

Time Management Skills

Proficient in Microsoft Office

Suite, Kronos, EIM, HCSIS

PROFESSIONAL EXPERIENCE:

Kencrest Services Blue Bell, PA July 2013 – Current Project Director

As Project Director; monitor and oversees 9 Residential Programs, 7 Community Home Supervisor (CHS) and 2 Assistant CHS’s and 45 direct support staff (Residential Assistants). Supervision of staff (up to 50) on daily tasks, performance and employee development. Review Individual Support Plans of employees, monitor progress and provide any disciplinary actions, if needed. Provide coaching methods in regard to performance and productivity. Handle and organize schedules of Residential Assistants and CHS’s. Comply with Chapter 6400 Regulation Guidelines, policies and procedures of the organization. Prepare for annual state licensing inspections, visit all homes and consumers, quarterly. Monitor program operation by recordkeeping, tracking and program documentation per site. Adhere to any and all incidents, enter into Enterprise Incident Management (EIM) System for recording. Ensure safety in homes to meet needs of clients. Perform home and school visits. Interview and hire new employees, handle onboarding and training of new and current staff. Budgeting; maintain and monitor company credit card purchases, submitting receipts and requests. Tracking of staff schedule to balance budget with schedule vs overtime schedule. Reporting any overtime explanations. Lynch Homes Willow Grove, PA Nov 1999 – July 2013

Project Supervisor/ Project Director

Oversaw day to day residential operations and duties of staff (up to 50). Created schedules for staff according to availability and need. Attending Individual Support Planning (ISP) Meetings to assess clients care and go over any plans in regard to daily living. Attending Monitoring and Training Meetings. Monthly rotations; on-call support. Budgeted funds for supplies and need materials for the home as well as for the clients. 2- Mull, S. (Resume)

PERSONAL DEVELOPMENT & TRAINING:

KenCrest Services, Financial Assessment/Financial Planning Philadelphia, PA January 2017 KenCrest Services, Fire Safety/OSHA Philadelphia, PA November 2016 KenCrest Services, Leadership Training Philadelphia, PA April 2016 KenCrest Services, Driver Observer Training/Vehicle Safety Philadelphia, PA March 2016 KenCrest Services, Core Competency Training Philadelphia, PA 2015 - 2016 EDUCATION & CERTIFICATIONS:

KenCrest Services, CPR/First Aid Philadelphia, PA 2017 (annual) KenCrest Services, PDPS Leadership Certification Philadelphia, PA 2016 Skagit Valley College for Nursing, Nursing Assistant/LTN Oak Harbor, WA 1988 North Marion High School, Diploma Aurora, OR 1986

*References Available Upon Request