Customer Service Representative

Professional Profile

> * years management of **+ employees in customer service setting

> 10 years face-to-face customer service experience

> 4 years cash handling experience

> 6 months telemarketing experience

> 2 years end-of-day-books

> 9 months delivery driver

Employment History:

Customer Service Representative- Peckham- Phoenix, AZ July 2015 to September 2015

• Answered incoming calls and provided information on how to obtain a passport

• Problem solved and de-escalated angry customers

Copy and Binding Associate at Williams Express -Tempe, AZ - September 2009 to March 2010

• Folded pamphlets, brochures, and news letters

• Worked on computers

• Shrink wrapped products for shipment to consumers

Assistant Manager at Circle K Tempe, AZ- August 2005 to November 2008

• Provided excellent customer service to store guests

• Effectively handled monies and made change

• Cleaned and stocked store on regular basis

• Put away groceries and scanned in vendors

• Posted received shipment invoices in the computer

• Performed end of day book work to ensure accurate money balance

Security Guard at Veterans Security Phoenix, AZ - October 2003 to July 2005

• Patrolled hotels, apartment complexes, and business to ensure security

• Wrote daily activity reports in effort to highlight problem areas

• Prevented vandalism by controlling access to properties

Education:

South Mountain Community College Oct. 2006 - Dec. 2006 Accounting

West Fargo High School - West Fargo, North Dakota

Volunteer Work:

EVAC Fargo, North Dakota 2001-2002

• Traffic control, accident, fire response, Search and Rescue, Provide sober rides on New Year’s Eve

Lite Rock 105 Christmas Wish - December 1996 to December 2002

• Took song requests via phone, logged personal information and turned in requests to DJ’s

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