Customer Service Representative
Resume:
Ashley Davis
Entry Level
Valley Center, KS 67147
******.*********@*****.***
SKILLS
Customer Service Skills, Basic Computer Skills (32 wpm), Excel and Word, Food Handlers Card, Heavy Lifting, Communication, Fast Learner, quick to catch on, Machine Operating.
EXPERIENCE
McDonald's, Iola, KS - Crew/ Crew Trainer
September 2011 - December 2014
● I was responsible for greeting customers with a smile and satisfactory customer service.
● Taking accurate food orders and preparing all of McDonald’s foods; as well as helping train any new employees.
● Teamwork was a big part; Crew and Managers worked fast and efficient to meet our set goals during our shifts.
● Ensured restaurant was clean and presentable for customers, as well as items being well stocked.
● Took necessary steps to meet customer needs and effectively resolve food or service issues.
● Prepared and served beverages such as coffee, tea and fountain drinks.
● Cleaned food preparation areas, cooking surfaces, and utensils.
● Maintained a neat, well groomed appearance including impeccable personal hygiene, to meet company standards.
● Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
● Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
● Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Correctly received orders, processed payments and responded appropriately to guest concerns.
Russell Stover Candies, Iola, KS - Service/ Back-Up Operator December 2014 - June 2015
● As a service member, I was one of many to direct, control, monitor, assist and train any employees assigned to me in that specific area, line or team; able to communicate with and delegate tasks to team members.
● I operated the heavy machinery, as well as equipment and tools in a safe and proficient manner according to the company standards and guidelines.
● I was able to read and understand all the rules, tapes, scales and thermometers throughout the factory.
● I was to read and understand product specifications established by the company, and performs clean-up activities as assigned or may be assigned to other jobs by plant management.
● When I was assigned to operate a machine I was to observe machine operations to ensure quality and conformity of filled or packaged products met to standards.
● Monitor the production line, watching for problems such as pile-ups, jams, or glue that isn't sticking properly.
● Attach identification labels to finished packaged items, or cut stencils and stencil information on containers, such as lot numbers or shipping destinations.
● As a service member when I was not operating I was on the production line packing the candy into the appropriate boxes and taking the finished pallet to the shipping area, and any other assigned duty. Winston Brands Inc., Wichita, KS - Customer Service Representative October 2015 - February 2016
● Answered customers’ questions and addressed problems and complaints via phone.
● Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
● Communicated merchandise needs and issues with customer's orders to appropriate supervisors in a timely fashion.
● Recommended, selected, and helped locate merchandise based on customer needs.
● Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
● Guaranteed positive customer experiences and resolved all customer complaints.
● Built customer confidence by actively listening to their concerns and giving appropriate feedback.
● Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
● Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
● Recommended, selected and helped locate merchandise based on customer needs and desires.
● Confirmed that appropriate changes were made to resolve customers' problems.
● Regularly sought opportunities to up sell and add on additional merchandise.
● Processed all sales transactions accurately and in a timely fashion. Informed customers about sales and promotions in a friendly and engaging manner.
● Communicated information to customers about product quality, value and style.
Popeye’s Lousiana Kitchen, Wichita, KS - Crew
March 2016 - September 2016
● Provide fast and friendly service to customers in a way that would exceed the expectations of customers and make sure customers were fully satisfied.
● Followed company policy to preparing food products at highest product quality and cleanliness. As a crew member, my responsibilities consisted of cleaning and sanitizing the food preparation areas, equipment, utensils and storage areas; which included the interior and exterior areas of the restaurant.
● Resolved guest complaints promptly and professionally. Frequently washed and sanitized hands.
● Took necessary steps to meet customer needs and effectively resolve food or service issues.
● Served orders to customers at windows, counters and tables.
● Cleaned food preparation areas, cooking surfaces, and utensils.
● Maintained a neat, well groomed appearance including impeccable personal hygiene, to meet company standards.
● Recorded customer orders and repeated them back in a clear, understandable manner.
● Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
● Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Coleman The Outdoor Company, Wichita, KS - Assembler February 2017 - April 2018
● As an assembler at the Coleman Company I help to piece together the different parts that make up the cooler. Some of the jobs consist of putting the hinges on the cases setting the lid (if required) inside the case and the liner to send it down the line to be finished, this job is called loading.
● I can also operate the pour station. That is where you let the urethane go into the cooler and put the liner inside the case and put into the fixture the hold the shape of the cooler.
● Other jobs consist of using minor power tools to drill the drain hole and put the drain in, screwing the lids on, if the coolers require wheels or hands we put those on as well, and lastly the pack out station where we put the finished product into the shipping boxes and wrap the skid. I can preform all these tasks as well as the heavy lifting we have to do.
● Performed basic jobs such as boxing, labeling and moving items.
● Supported quality assurance by visually inspecting items and removing defect parts.
● Collaborated in a team-based environment to maintain line productivity. Used established assembly instructions to complete jobs in an efficient and accurate manner.
● Maintained work areas in a clean, neat and organized fashion. Removed minor scratches and imperfections. Assembled component parts of coolers.
● Utilized basic mathematical abilities to calculate materials, hourly rates and other relevant details.
● Followed all rules and regulations, policies and procedures for health, safety and environmental compliance.
● Started up and shut down processing equipment.
● Completed preventative maintenance to enhance performance.
● Maintained proper stock levels on a line. Monitored and adjusted production processes or equipment for quality and productivity.
● Operated minor power tools such as, screw guns drills, and drain drills. EDUCATION
Iola High School, Wichita, KS - Diploma 2015 Graduate Objective
Accomplished and energetic with a solid history of achievement, motivated leader with strong organizational and prioritizing abilities. I am very responsible, passionate and motivated, with a drive for excellence. I am very reliable, dedicated, patient oriented; and a very outgoing, hardworking, and friendly person with a great personality. I am always eager to learn and experience new things, as I do catch on very quickly to new tasks and duties. Always a team player and always willing to help anybody in need!
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