Customer Service Representative

BREANNA REYES

San Jose, CA ***** Phone: 408-***-**** E-Mail: ***.******@*****.***

Objective

To work in an environment where my skills, experience, and education will be utilized to benefit personal and professional growth. I would like to succeed in a stimulating and challenging environment, building success of the company while I experience advancement opportunities.

Experience

California Interpreters Network 2015-2018

Lead Coordinator/Assistant

Process high volume of incoming referrals that are sent via phone, e-mail and fax

Obtain insurance authorization from insurance carriers

In person and e-mail marketing of company services

Manage over 40-interpretation appointment per day

Oversee the day-to-day duties of a team of 3 coordinators

Trained incoming team members

Lead monthly meetings to improve processes

Manage company e-mail addresses and CEO schedules

Analyze incoming memos, reports and invoices to determine their significance and plan their distribution

Multi-task efficiently in a fast passed environment

Jax Pacific West Insurance 2015-2015

Underwriter/ Customer service representative

Meet customer needs and offer solutions

Process policy payments, cancellations and endorsements

Compose memos and letters in regards to company policies and procedures to ensure accuracy

Develop reports for agents to ensure proper submission of insurance policies on a daily basis

Aveda Experience Center 2012-2014

Key Holder Sales Associate

Ensure the store cleanliness standards are properly executed when opening or closing

Stock and replenish merchandise according to store merchandising layouts

Educated customers about the brand to incite excitement about the company’s mission and values

Answered customers’ calls promptly and in an professional manner

Education

Evergreen Valley College

Psychology

To be awarded in September 2019

Accomplishments

2017

Promoted to lead coordinator after 1 year of employment. Took initiative to advance the companies goals and maintained great client relationships.

2014

Promoted to key holder after only 2 months of employment. Met dead lines consistently in an effective and gracious manner.

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