Manager Sales

Summary of Qualifications

Results-driven management professional with exceptional communication skills and the ability to effectively lead employee teams to provide superior customer service and significantly increase sales. Skilled at strategic planning, marketing, budgeting, and operations management. Team player possessing extensive experience in entertainment leadership as well as restaurant ownership and management. Proficient in Microsoft Excel, Word, Outlook & Power point.

Professional Experience

HMS Host- MSP Airport, St. Paul, MN 2015 – Present

Multi-Unit Food & Beverage Operations Manager

Responsible for managing operations and personnel performance, monitoring business results of eight food and beverage units. Coaching and professional development of Unit Operations Managers, Support Managers and over 135 associates, implementation of operational changes.

Analyze and manage financial results of the stores to ensure maximum profits are achieved

Monitor and address customer and associate concerns and satisfaction

Monitor and maintain all quality control records, including ensuring quality assurance and loss prevention policies are adhered to

Ensure that all products are prepared and presented in accordance with brand or company standards

Responsible for hiring, firing, advancement, promotion or any status changes needed of team.

Provided the highest quality of customer service to the customers at all times, to include ensuring the proper training of all supporting managers and associates to ensure customer satisfaction and the highest product quality.

Score Worldwide- EMS Exhibit US-Mall of America, Bloomington MN 2014 – 2015

Manager of Operations

Responsible for managing three exhibits, two retail shops and a café in the Mall of America Exhibit Center. Duties include; strategic planning, sales and marketing, hiring and development of all staff, overseeing all aspects of the operations, including the guest experience, managing budgets, retail inventory and equipment inventory.

Worked as the liaison in partnership with EMS and Mattel & the Mall of America, as well as CBS to ensure all individual specifications were consistently met with Mattel’s Barbie Dream House Exhibit as well as CBS’s CSI and Star Trek Exhibits.

Designed, developed and executed marketing initiatives that increased sales by 9% in the first 6 months.

Chipotle Mexican grill- Minneapolis, Minnesota Market 2012 – 2014

Area Manager

Responsible for managing the business model of six restaurants while cultivating the development of almost 200 team members. Shortly after my first year I was managing 6 Chipotle Restaurants with combined sales of over 17 million dollars, three of which were the highest volume in the Minnesota market.

Grew sales comparatively 2012 to 2013 over 5% and through April 2014 over 11%

Inspired teams through the vision; To Create Teams of Top Performers Empowered to Achieve High Standards.

Developed and promoted 19 Kitchen Managers, 7 Service Managers, 6 Apprentice General Managers & 2 General Managers.

TREI, LLC, dba, Jimmy Johns Gourmet sandwiches- Shakopee, Minnesota 2008 – 2012

Area Manager / General Manager

After turning an unprofitable unit into a high performing unit I was given three Jimmy John’s locations to manage. Within four months as Area Manager I increased the comp sales in one unit from 4% to 14%. In another unit I increased flat sales (3%) to 11% comp.

Hired and developed four General Managers. Recruited, promoted or developed six assistant managers.

Developed a companywide new hire orientation with policies handbooks & HR tracking system.

Managed restaurants in 2011 that achieved an average unit comparable sale of 14.56% growth. That was 5.6% in comparable sales above the national Jimmy John’s average.

Managed food cost at .7% below the national average. Managed Labor .4% under budget.

Initiated creative local store marketing events.

Developed & implemented a team member training program.

Recognized by a Jimmy John’s Business Consultant to be one of the best run units in his territory.

Increased Net Income from 4.5% to over 8.9% in the first four months, and to 18.4% in the first 8 months.

Arby’s Restaurant group, inc- Richfield / Chaska, Minnesota 2004 – 2008

General Manager

Managed an established unit in Richfield improving operational and team efficiencies and was transitioned into a new store opening due to a proven track record. Receiving four awards for Enthusiasm, Planning, Creativity and one called “Get It Done” for the ability to persevere through obstacles. Opened a unit with breakfast that exceeded sales budget by over 23% in the first year and recognized as one of the most well executed new store openings.

Recognized as one of the highest ranking units for effectively managing food and labor cost.

Developed a holding timer system that was adopted by the entire district.

Completed Arby’s elite ‘Wings Training Program’ for advanced development.

IHOP restaurant – Apple Valley/ Burnsville, Minnesota 2002 – 2004

General Manager

Managed two new store openings – Apple Valley IHOP in November, Burnsville IHOP in June. Coordinated the final phases of construction. Recruited & trained new opening team.

Managed the first IHOP in Minnesota

Developed Marketing for a new pie desert line.

Organized an ongoing family night that resulted in increased sales.

Red Robin– Apple Valley, Minnesota 2001 – 2002

General Manager

Managed a full service restaurant specializing in Gourmet Burgers, Salads, Deserts and Spirits. Oversaw 65 employees and developed systems for on going training by reviving the CDT (Certified Designated Trainer) program.

Developed sales & performance incentives for my Team Members as well as a system to track performance.

Ensured a high percentage of “Table Touching” by the Managers and generated exceptional customer loyalty.

Planned & designed a float for the local community parades in Apple Valley, Rosemount and Burnsville as well a fundraiser booths for “Fall Festival” celebrations.

O! Deli – Bloomington, Minnesota & MC Deli – Bloomington, Minnesota 1989 – 2001

Manager/Owner

Owned and operated a quick service restaurant serving sandwiches, soups, salads and fresh baked rolls and deserts; opened MC Deli as a second location and divided time between MC Deli and O! Deli. Duplicated marketing strategy and menu and trained staff together to efficiently utilize time. Performed all business development and planning.

Catered to many Fortune 500 customers; catering represented 25% of business, with 90% repeat business.

Catered corporate events of 250 people and orchestrated catering for 6-20 different meetings simultaneously, totaling 200-300 people throughout office park.

Developed loyal customer base and increased sales by 45% over the first five years.

Education

San Diego State University – San Diego, California 1988 – 1989

Completed Coursework in Business Administration

Emergency Medical Responder- State of Minnesota 2014-2016

Certification #983472

ServSafe Food Manager Certificate Current

Certification #13396062

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