Manager Employee Relations

Cory G. Grier

**** ********* ***. ******, ** ****3 919-***-**** *********@*****.***

Areas of Expertise

Training, Development, Employee Relations, Onboarding, Benefits & Compensation

Team Leadership, Process Improvement, Project Management, Communications

Administration, Budget/Forecasting, Strategic Planning, Operation & Expense Control

Effective Problem Solver, Reporting & Analysis, Conflict Resolution, Relationship Management

Professional Experience

ENTERPRISE HOLDINGS – DURHAM & ROXBORO, NC

Management (Assistant & Branch Manager): May 2012 – March 2018

Manage, develop and implement overall operational strategies for two branches 30 miles apart with staff of 9 by reviewing and reconciling individual reports weekly to analyze trends and make adjustments to achieve goals.

Review daily on average 185 contracts to resolve and fix customer service and cost accounting issues before impacts to the bottom line.

Analyze bad debt reports to manage branch receivables including payment collections and payment plan negotiations, write-offs for uncollectible accounts and implementing corrective actions plans and strategy for staff.

Research, track and provide support to financial team to dispute charge-offs and charge backs with 85% success rate by monitoring financial performance in multiple metrics of store operations to make recommendations and adjust course action when necessary.

Assist Group Business Manager, Area Rental Manager and accounting department in performing weekly, monthly and year-end general operation activities, variance reporting, expense explanation reporting, including but not limited to identifying and generating bank deposit, purchase receipts, and proper general ledger coding.

Ensure the branch complies with company policies, procedures, rules and regulations and applicable laws by establishing training and development strategies for branch employees.

Perform employee relations which include conducting and participate in the recruitment, interviewing and hiring of employees as well as onboarding and continuous employee performance through feedback daily.

Prepare, recommend and administer employee reviews, coaching/training sessions, disciplinary action, promotions, transfers and/or other personnel actions such as well as terminate employees according to federal, state and company policies.

Review, monitor and approve time cards and expense reports to minimize labor expense including verifying accuracy and making adjustments to remain within budget and guidelines.

Administer company benefits and assisted staff during open enrollment periods to up to 50 employees.

Review internal and external information to forecast and predict trends and made adjustments to obtain goals to consistently bring in $220,000 in monthly revenue.

WELLS FARGO BANK – DURHAM, NC

Personal and Small Business Specialist: May 2011 – May 2012

Educated consumers and business owners on the positive and negative effects of financial products to recommend best products to meet immediate and future needs.

Advised and matched customers with over 50 Wells Fargo financial products and services that will best meet their needs.

Analyzed customer and market finance behaviors to understand and stay ahead of changing trends.

Worked with customers and employees to resolve difficult financial and consumer relations situations that impacted business operations, company brand and customer relations.

NORTH CAROLINA DIVISION OF EMERGENCY MANAGEMENT – RALEIGH, NC

Public Affairs, Community Relations, EAS Program Manager: October 2004 – May 2011

Managed budgets and cost centers for U.S. Dept. of Homeland Security federal grant funding for state public awareness/communication education initiatives.

Wrote, designed and edited communication pieces such as newsletters, press releases, letters, blogs, speeches, social media, for public and private audiences as well as responded to citizen, media, government staff inquiries regarding Division activities and programs which included costs and return on investment figures.

Worked with inter and intra-governmental, public, private organizations to develop strategic plans to achieve core vision of :saving lives and protecting property by means of road shows, public expos, community fairs, conferences, etc.

Served as the state’s Emergency Alert System Program Manager and maintained strong working relationships with media, broadcasters, and local, state and federal agency personnel.

Controlled publication inventory for preparedness materials to include ordering, deleting and transferring stock to other organizations.

ALEMITE, LLC – CHARLOTTE, NC

Lead Communications Representative, Inside Sales: June 2001 – October 2004

Filled customer requests for purchase orders, pricing, product availability, order research and account programming. Sold products to customers by emphasizing product benefits.

Provided marketing data and developed communication strategies on important topics that reached total national client account base of 250,000.

Negotiated, audited and wrote distributor pricing contracts for assigned accounts within 13-state radius.

Moved stock inventories between purchase orders according to production times and order shipping times.

Created and implemented order of operation procedures for Returned Material Authorization process for communication, inside/outside sales force.

Work with marketing department to organize and coordinate road shows, product expos and national conferences.

Answered 50 – 60 calls daily assisting four district managers with combined 450+ client accounts within a 13-state radius.

Key Achievements

Managed stores that generated $1.8 to $2.5 million in revenue yearly.

Mentored, managed and coached employees to increase individual sales performance which included 21 that were promoted to supervisory and/or management positions.

Designed and implemented employee specific training based on skill set needs.

Used business data to research, design and implement business to business marketing strategies that increased corporate rentals by 15% each year.

Developed strategic plans to reach and achieve Division’s core vision of “saving lives and protecting property.” via radio, print, internet and public speaking mediums.

Education

University of Phoenix August 2011

Master of Business Administration

Concentration in Human Resource Management

University of North Carolina at Charlotte May 2001

Bachelor of Arts in Communication Studies

Concentration in Public Relations

Minor in Sociology

Technology

MS Office Suite (Word, Excel, PowerPoint, Outlook)

Adobe Creative Suites 5 (Photoshop, Illustrator, InDesign, Acrobat)

HRIS Technology

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