Customer Service Quality

Clinical Training

Mainline Clinical Laboratories- Lankenau Hospital Philadelphia, PA MT(ASCP) 1991 American Society of Clinical Pathologists

Education: Lesley University Cambridge, MA M.Ed.

North Carolina A&T State University Greensboro, NC B.S.

Work Experience:

Laboratory Technologist- Lagniappe Medical Center Columbia, SC 11/2017- 5/2018

Involved in an upstart laboratory in a physician’s office to utilize stat procedures in Hematology, General Chemistry, Toxicology, and Immunoassays.

Trained on various instruments, i.e., AU400e, AU480, Access 2, Coulter AcT2, and Clinitek.

Responsible for maintenance of instruments, quality control and calibrations, patient orders and results, and maintaining a clean laboratory.

Proficient in Labtrak LIS and Athena.

Laboratory Tech- Midlands Neurology and Pain Columbia, SC 6/2017- 1/2018

Using, maintaining, and troubleshooting chemistry analyzer (CLC720).

Accessioning client samples for testing.

Setting up and monitoring quality controls and calibrations.

Verifying results through computer and acquiring physician verification.

Notifying physicians of critical lab results.

Laboratory Specialist I- DHEC- Public Health Sumter, SC 1/2015- 8/2016

Performed rapid blood tests for HIV, Pregnancy, and HgB.

Performed quality control and resulted data for tests performed.

Performed venipuncture, finger sticks, and heel sticks.

Practiced customer service internally and externally.

Prepared, stored, and packaged samples for transport.

Donor Client Support Specialist- ARC-Donor Client Support Center

Charlotte, NC 1/2012- 1/2015

Performed customer service, telephone assistance, and donor eligibility.

Prepared cases from post donation information, regional deferrals, and repeat reactive test results.

Capable of managing manual problem forms, donor status change records, component status change records, and searching for donor records.

Practiced time management, telephone etiquette, and filing cases.

Gained control of questionable blood products from regions and hospitals.

Medical Technologist III- Palmetto Health Richland Columbia, SC 2/2007-7/2011

Performed a variety of laboratory procedures using both manual and automated methods.

Actively participated in quality improvement of laboratory.

Ensured quality assurance, lab and equipment cleanliness, and compliance of government restrictions.

Familiar with the expectations of FDA, JCAHO, CLIA, DHEC, and OSHA inspections.

Recorded, verified, and reported results on all performed tests.

Showed considerable degree of independent judgment in regards to interpretation of patient results with clinical correlation.

Technical Services Training Specialist- American Red Cross- SC Region Columbia, SC 4/2002-1/2007

Assisted in implementation of new procedures for new and incumbent employees.

Collaborated with departmental managers to ensure the availability of appropriate items, curricula, and technology.

Provided all aspects of training to commensurate with line staff, supervisors, and instructors.

Certified that all documentation is complete, accurate, and timely.

Promoted organizational culture of strict compliance with policies and procedures to guarantee the quality of all products.

Taught compliance with standard operating procedures, Safety Quality, Identity, Potency, Purity (SQUIPP); regulations outlined in Code of Federal Regulations (CFR), Occupational Safety and Health Administration, and other applicable Federal, state, and local regulations.

Immunohematology Reference Laboratory Technologist

American Red Cross- South Carolina Region Columbia, SC 1/1999-4/2002

Performed and interpreted submitted specimens for complex donor or patient serological problems.

Consulted with the staff of hospitals, dialysis centers, prison infirmaries, and military bases to resolve problematic compatibility testing.

Provided antigen negative or special units for transfusion recipients.

Performed, reviewd, and approved quality controls on products, reagents, and equipment.

Adhered to quality assurance and good manufacturing practice.

Maintained required records and files.

Instructed personnel on Haemonetics instrument to wash, freeze, and deglycerolize red blood cells.

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