Customer Service Representative
Resume:
Frostproof, FL
*************@*****.***
Dolores Trevino
Objective
To develop a successful career as a healthcare professional while continuing to develop new skills and knowledge to assist in growth and innovation within the healthcare industry.
Experience
2016-current Dr. David Guerra, OBGYN Sebring, FL
Billing Coordinator
Primary responsibilities include claims review, coding of the claim, and billing to the health insurance company. Assist the provider with patient prep including taking vitals, prepping the room, addressing lab coordination, etc. Customer Service representative for patient check-in and check-out and provide the patient with impeccable service. Attain all appropriate authorizations from patients for medical records and patient information. Additional responsibilities include preparing invoices, accounts payable/receivable and employee management.
2012 – 2016 Grace and Heart Clinic Sebring, FL
Office Manager and Billing Specialist
Primary Responsibility as an office manager was to manage employee schedules, interviews, new employee hiring, management of medical accreditations and assist the provider where needed. Additional responsibilities included claims review, coding of the claim, and billing to the health insurance company. Assist the provider with patient prep including taking vitals, prepping the room, addressing lab coordination, etc. Customer Service representative for patient check-in and check-out and provide the patient with impeccable service. Attain all appropriate authorizations from patients for medical records and patient information. Additional responsibilities include preparing invoices and accounts payable/receivable.
2010-2012 Highlands Regional Medical Center
Receptionist
Welcomes visitors by greeting them, in person or on the telephone, answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges.
2004-2010 Adam Trevino Painting Inc. Frostproof, FL
Business Secretary
Responsibilities include, creating and mailing out bills, receiving payments, creating and distributing paychecks, preparing state and government taxes, and paying business bills. Also involved taking phone calls, data entry and filing. Extensive use of QuickBooks 2011 and Excel spreadsheets.
Education / Certifications
High School Diploma from Hardee High School Florida
Ongoing Continuing Education Courses for Billing and Coding
CPR Certification
Technical Experience
Extensive experience in Excel, Word and Microsoft outlook with additional experience in QuickBooks, telecom systems, Athena and NextGen.
Most Recent Acknowledges
Training in new hires and mentoring new employees and am a designated team coach.
Aided in the new development of the providers office including setting up new Tax ID’s, vendor information and creating a new office location set up within our provider system.
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