Customer Service management

AUSTIN J. LLOYD

*** *. **** **. #* Garden City, Idaho 83714 *******.*****@*****.*** 208-***-****

OBJECTIVE

-Seeking position involving Administrative or Customer Service career

-Always motivated to continue improving business Knowledge and Experience level

-Driven to exceed any Sales Goal and build long term Positive Relationship with customers

-Deliver positive experiences using highest-quality of Customer Care

-Love being a part of and Growing with the Business to assist in its success

EXPERIENCE

SYKES - Boise, Idaho January 2016 - Current

Technical Support Specialist

● Provide an elevated customer experience and generate loyalty

● Assist with product information and process any relevant sales

● Investigate and resolve customer inquiries in a timely manner

Central G & P Boise, Idaho October 2012 - January 2016

Order Management

● Perform daily control of National and International Corporate Orders

● Control of full order process; including Sales, Warehouse and Shipping communication

● Manage the internal and external Order, Delivery & Billing process

● Communicate with vendors regarding inventory

● Implement marketing strategies to assist customer growth

Team Omega Industries Kuna, Idaho January 2011 - October 2012

Service Manager

● Administration for Employees and customer Service detail

● Manage payroll and all other job related services

● Provide elevated customer experience to generate a loyal clientbase

● Efficient service provider with complete accuracy

T-Mobile Corporate Meridian, Idaho January 2004 - April 2011

Customer Service & Retention

● High volume of incoming calls requiring customer assistance

● Provide elevated customer experience and generate loyalty

● Investigate and resolve all customer inquiries in timely manner

EDUCATION

SMHS San Marcos, CA, Idaho June 2000 General w/ Telecommunications, GPA 4.0

SKILLS

● Exceptional Communication skill

● Strong client and staff Relations along with Rapport building

● MS Windows and Office proficient

● Peak Multitask and Organization ability

● IT abilities with both Software and Hardware

● Training development aptitude with both receiving and giving

References are available upon request

Contact this candidate