Project Mgt., BUsiness Analyst

*** ***** ***** *****, *********, SC. *****

803-***-****, ****************@*****.***

OBJECTIVE

Information Technology, Project Management/Analyst/Coordinator team member role requiring the ability to understand business needs, provide support and allocate technology resources to achieve them. Skilled at; collaboration, communication, team building, technical innovation, business transformation and influencing others to align behind a strategy. Customer focused internal or external to provide support resolution.

SUMMARY of QUALIFICATIONS

Honest and hardworking team player that learns quickly produces high quality work and has an attention to detail.

Certified Associate Project Manager (CAPM), Jan. 2014, user & reporting familiarity with Microsoft Project 2013

Experienced in stakeholder relations, time management, budgeting, scope creation, key project documents & procurement

CompTIA Security+ certified Dec. 2014, additionally coursework completed in CompTIA Advanced Security Practitioner (Department of Defense requirements equivalent to CISSP)

Information Technology Infrastructure Library (ITILv3.0), certified Apr. 2013, a set of best practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business

Microsoft Certified in Excel 2013 with power pivot, strong familiarity in Access 2013, Word 2013, Power Point 2013, Visio, webpage development

Transactional SQL 2012 Querying

CompTIA A+

Microsoft SharePoint 2013 Core Solutions & Configuration, SharePoint Designer, SharePoint Foundation User, Site Owner & Site Administrator

Microsoft Server 2012 roles, services, configuration, group policy, virtual machines & Active Directory

Microsoft Windows 7 & 8 enterprise & client configuration

VMware vSphere 5.5 Virtual Machine Configuration & Management

CompTIA Network+ certified Apr. 2015 - UVN, Metro E, SIP, Switched Ethernet, Voice Security Services, and Cloud services

South Carolina Property and Casualty Claim Adjuster License 2005

PROFESSIONAL EXPERIENCE

Project Management / Market Analyst / Software Trainer/ Consultant (9/08-present)

Self employed, Columbia, SC., Contract with Training Concepts

Project for Evergreen Aviation; restructuring lead management system, market analysis and pricing of inventory and deployment of vendor multi-listing aircraft software in enterprise which greatly streamlined dealer operations

Projects for individual clients and corporations to analyze needs for private air travel; recommend and broker solutions

Projects in training on Microsoft Office products for technical training company

Data network and telephony cabling enterprise project for call center, project plans, change management, and reporting

Familiarity with Medicare & Medicaid policy and procedures as a elderly healthcare advocate

Flight Options (10/07-8/08)

Project Manager/Business Development Contractor, Cleveland, Ohio - Columbia, SC. based

In support of fractional/card membership pre-sold flight hours, sales of internal retiring core fleet aircraft and new delivery positions preferably, into management with charter. Acquisition of privately operated and competitor managed aircraft into charter management.

Collaboratively, initiated the development of innovative marketing strategies, advertising campaigns, and sales promotions with aircraft dealers, brokers & consultants

Sold two aircraft and generated four aircraft charter mgt. accounts

JetSelect Aviation (3/06-10/07)

Project Manager/Developer of Business, Columbus, Ohio - Columbia, SC. based

Self origination of leads - charter aircraft management and retail charter utilizing aircraft listing services JetNet and AMSTAT. Evaluated leads by analyzing research of buyer / seller status and fractional ownership history. Contributed to growth of start-up company; market research, identification of opportunities & competition, procurement of advertising and creation in business value messaging.

Developed three charter managed large and mid-size aircraft accounts in 15 months

Obtained $1.3M increase in new and enhanced charter business from wholesale and retail customers

Bloomer DeVere Aviation Group, Northeast Sales Office (4/05-11/06)

Project Manager/Developer of Business, Columbus, Ohio – Columbia, SC. based

Market researcher analyst and sales listing development of jet aircraft in large and super mid cabin class

Secured sales listings for two large cabin aircraft

Eagle Aviation (6/04-4/05)

Project Manager/Developer of Business, Columbia, SC.

Market research analyst and sales listing development of Cessna Citation II, Bravo, CJ2 and CJ3 model markets. Maintained current markets status & trending for wholesale acquisitions for resale at retail after upgrades to maintenance, paint and interior.

Participated in three purchases for inventory re-sale & three sales listings

Elevated sales through knowledge in utilizing databases and technological tools

Occitania Jet Fleet Europe (Regourd Aviation), Le Bourget Airport, Paris, France (11/02-5/04)

Project Manager/Developer of Business for U.S./Canadian Market – Columbus, Ohio based

Created U.S./Canadian office presence. Formulated a follow-up program from searches performed through industry exchange third party software program. Identified target customers.

Conceptualized effective marketing plan resulting in revenue within 90 days followed by increased flight quotes requests from Air Charter Operators / Brokers and Private Jet Membership programs

Procured advertising and represented at industry trade show

NetJets Fractional Jet Ownership (9/99-9/02)

Senior Flight Operations Dispatcher, Columbus, OH.

Trained and mentored flight dispatchers to develop the highest level of performance and team unity toward achievement of corporate goals and objectives. Fostered a positive working attitude and established rapport with flight crews, and fractional share owners.

Diligently managed approximately 20-30 flights daily while providing the safest private travel experience in the industry

Customized daily flight plans and disseminated information concerning flight activity such as weather forecasting, air traffic control flow delays, and aircraft maintenance status

DB Aviation (5/97-6/99)

Project Manager/Developer of Business, Chicago, IL.

Prepared and coordinated tradeshow events to promote branding. Originated sales prospects for advancement in sales funnel, procured advertising and was spokesperson regarding airport community relations. Managed relationships with key customer accounts; NetJets, FlexJet, Flight Options, and Travel Air with emphasis on safety and quality of service issues while maintaining target margins. Mentored and conducted sales training to three charter sales / coordination representatives.

Grew retail and wholesale charter and flight support revenue by 20% through successful sales initiatives along with unwavering standards of excellence and outstanding customer service

Converted $1M retail charter account from key competitor

Successfully sold three, 50-hour block time charter contracts and two aircraft management contracts

MILITARY EXPERIENCE

U.S. Air Force Reserve and Air National Guard (5/83-9/94)

Rank E-5, Staff Sergeant – Non Commissioned Officer Leadership Trained

Aircraft General Mechanic Crew Chief (Project Management) jet transport category

Airman of the year award 1984

EDUCATION

The Ohio State University, Columbus, Ohio, B.A.

College of the Air Force, Aviation Maintenance Technology Jet & Turbo Prop Transport Aircraft

Training Concepts & Information Technology Consulting, Columbia, SC.

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