Customer Service Representative

Corey B. Johnson

*** *. ****** ****** ***** Rock Texas 78664 512-***-**** *******@*****.***

Experience

Chase Bank/ Lead Teller - Operations Specialist

June 2016- July 2017

As a Lead Teller-Operations Specialist on a Branch Banking team, I support the Branch Manager and Tellers to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory banking requirements. I also assist in training new tellers who joined our team.

Comerica Bank/ Customer Service Representative

October 2014 – June 2016

As a Customer Service Representative (CSR II) I am responsible for contributing to the overall success of my Retail Banking Center by meeting or exceeding sales goals, achieving prescribed customer service levels and executing operational objectives. I also assisted in training new employees who joined our team.

Wells Fargo Teller/Personal Banker/Store Lead

June 2008 - January 2014

As a Wells Fargo employee my job was to provide consistent high quality customer service to all account holders. I possessed the ability to open new accounts and assist customers with resolving account issues, as well as provide knowledge and education in reference to banking procedures and financial services. I also assist in training new employees and provide supervision with day to day procedures with seasoned tellers, bankers and management team members

Nike Factory Outlet Store Sales Associate/Kids Visual Merchandiser/Apparel Trainer July 2006 - June 2008

As a Nike employee my job was to provide excellent customer service along with product knowledge. During my time with Nike, it was my responsibility to maintain visual portions of the children's section(s) of the store making sure that all fixtures are visually pleasing according to Nike standards. I also assisted with training any Nike apparel new team members. Qualifications/Skills

I am fluent in Microsoft applications, (Word, Excel, PowerPoint, and Excel) along with Geotel experience and Call

Routing Software tools (AT&T Rout-it, Meridian, and Centerview Manager). I have a working knowledge of EWorkforce/TCS, Store Vision Teller /Store Vision Platform, Hogan. I am also able to type 40+ WPM. I possess excellent customer service skills, solid decision making skills, along with excellent analytical skills and cash handling experience. I also am a team player and strive to go beyond the goal. Personal references available upon request.