Manager Sales

EXPERIENCE SUMMARY:

Sumit has over ** years of SAP implementation and maintenance experience and worked as SAP Manager for over 9 years with Capgemini US LLC and recently with American Greetings for 3 + years. Sumit has worked on serval projects with fortune 500 clients with progressive responsibilities. Over the years he has worked in a wide range of technical, functional, solution architecture, delivery executive, account executive and Service Line leader roles helping clients transform their business across various industries. Worked as Project/ Integration Manager and SAP performance monitoring practice lead. Sumit has a successful track record of leading large, complex and global SAP industry solutions. He has solid understanding of SAP best practices in various SAP industry verticals and is known for cross pollination of ideas across different industry sectors including Retail, Pharmaceuticals, Health Care and High Tech. Sumit is result driven and effective leader in business development/pre-sales, practice building, recruitment and people management with direct responsibility for compensation & employee retention.

Experience in handling 20+ onshore and offshore teams from India and worked on both the sides of source and met the deliverables on schedule. Worked on more than 7 full life cycle projects related to ECC and other apps.

Expertise in written communication and handled large projects QA deliverables which includes strategy and plan.

Trained in areas related to both Sales, Procurement & CRM.

Most important areas of knowledge are in managing Agile and Waterfall both.

Experience with BO and BI including BEx Query Designer and BEx Query Analyzer for creating and analyzing ad hoc queries.

Complete knowledge of JIRA and managing defect analysis with JIRA application.

Additional knowledge on Application Integration Knowledge and managing Test Data Management Server.

Hands-on familiarity with programming PI, User Exits & BADIs, & substantial debugging experiences. Worked on Conversion Objects and handled responsibilities related to SQL and SIEBEL, Sales Force and Selectica data conversion to SAP MDM.

Worked with offshore teams and project management related areas e.g. experience in Multi company code, sales area, & divisional environment; multiple countries & currencies; Country tax codes using Taxware; Inter-company sales.

Experience related to reviewing design and configuration work of other developers to identify and resolve integration issues with PI and external systems.

Integration and Functional knowledge in JDA, ECC all modules SD, MM, FICO, QM, WM, PP, PM, HCM, SRM and managing all SOX related controls.

Worked as a team lead and also as team member with good leadership skills to manage onsite and offshore teams.

Master Data, Grids, Seasons, Pre-packs, Hierarchies, Pricing, Promotions, Markdowns, Slow Seller and Best Seller Analysis, POS Interfaces, Merchandising distribution, OAPC/Seasonal Procurement, Procure-to-pay Process (especially plan-driven), Open to Buy budgeting, Vendor Consignment.

Strong verbal & written communication skills, with the ability to express complex technical concepts in business terms are required. Successfully completed 4 Engagement Management Accelerated Requirements Workshops in Europe and US.

Experience with Cross-functional knowledge of master data integrating SAP MDG with S4 HANA.

In-depth knowledge of writing documents related to PMO office, Client Contracts and SOW including technical deliverables like FDD, BPP, Configuration Specs, Technical Specs, RTM, Testing Scripts, Conversion Specs etc.

Highlights -

Order management

Marketing (Promotion and Dashboard)

Salesforce.com and Analytics Engine Calibrations

Master Data Management and Governance

Mobile Sales integration with Accenture CAS 8.0

Change Management Auditing and complete SOX Controls Implementation

Data Migration and conversion for ECC and Cloud Technologies

Solution Manager Monitoring (Technical and Business Process)

S/4 HANA experience with Solman and MDG

Solution Manager COE Lead

EXPERIENCE DESCRIPTION:

2015 Sept to Present Working as Key Manager at American Greetings Corp.

Role - Maintainence Project Manager/ TCOE Lead – Cleveland OH

Led SAP Retail and Mobility related projects, managed onshore/shore team of 12-18 professionals consisting of SAP Functional Consultants, Business Analysts and Technical Consultants. Monitored $12M in on/offshore expense planning and budgeting and collaborated project plans.

Working as Maintenance Project Manager and reporting directly to IT director.

QA Lead and Solution Manager Lead Administrator at American Greetings Corporation. Developed ongoing process improvements for Project Management and tools for SAP Implementation Project One AG.

Responsible for all aspects of reporting related to new development, upgrades and managing the project management for SAP maintenance and support with solution manager across the entire application development lifecycle from requirements gathering through blueprint and configuration and development object monitoring manager in Solman 7.2 with S/4 HANA.

Implemented maintenance system process monitoring dashboards to manage offshore and onshore deliverables.

Managed all fire-fighting initiatives for urgent production releases and its process which includes prior testing.

Managed all implementation normal change requests and releases; maintaining high standards of quality.

Managed plans for Disaster Recovery and Back Up requirements for assigned systems and provides guidance to Applications Analysts in Production System Maintenance related activities.

Managed complete project team as maintenance lead in partnership with the Project Management Office on all phases of a project; from scoping and design through implementation and transition to Operations go-live.

Worked closely with multiple project teams including business leads, project managers, functional consultants and business analysts to drive quality deliverables across all phases of the project.

Leveraged retail industry experience and SAP systems expertise to build SAP Solution Manager and developed testing strategy to deliver higher quality solutions more effectively.

Working as SAP QA Lead and managed key role in the multi-year implementation for all applications while continuously improving the system performance capabilities.

Managed and configured SAP Solution Manager and built strategies to support large, complex SAP implementation with 60 + legacy systems and configure Solution Manager monitoring tools for all SAP and some Non-SAP applications, portals including JDA, Sales Force and other Mobile Applications.

Lead complete and detailed centralize business process monitoring and root cause analysis in Solution Manager; when dealing with legacy complicated system framework. Lead process centralize real-time systems monitoring (SAP and non-SAP) along with key indicators managed by SAP Basis team; collaborated with SAP Project Managers and legacy application systems to identify and deliver test data required to support SLT & PI monitoring project/maintenance/upgrades test cycles; identified, adopted, and trained the trainers capabilities of testing tools to improve efficiency and quality of testing while reducing ongoing manual effort to support future test cycles; defined and delivered governance models, processes and procedures to implement SAP best practices.

Developed relationships with project teams to drive adoption of testing approaches and SAP Solution Manager best practices to deliver high-quality solutions for POS and Master Assortment Workbench; identified and resolved gaps in the solution as early as possible to drive down the number of defects later in the project lifecycle; and performed analysis of project deliverables including functional and technical design documents and requirements to improve overall quality and testability using SAP, HP and other cloud based tools like Panaya for automation testing.

Leveraged testing teams, tools, methods to increase effectiveness, and efficiency of project; identified and configured automated testing in Solman CBTA/TAO to support retrogression and baseline automation testing during implementation cycles and for ongoing maintenance; developed reports against key metrics to measure quality of deliverables and status of test cycles including test executions, as well as defect identification and resolution; created plans and oversees project delivery including resolution of technical issues.

Lead as complete SAP Integration manager with team of 22 contractors and worked at the highest technical advisory level on the most difficult analysis and design assignments during conversion and cutover cycles worked on all modules SD, MM, FICO, PP, QM,WM and PM.

Lead design of business workflows in conjunction with the business units and provided guidance to Application Analysts in designing improved efficiencies, solving complex workflow issues and incorporating quality initiatives.

2014 Jan – 2015 Sept – Automobile parts manufacturing industry Araymond NA. SAP Integration/Project Manager – Detroit MI - Led full cycle SAP Implementation project and was the ‘Quote to Cash’ Solution Architect for the highly integrated SAP ECC 6.0. Delivered blueprint, realization efforts, prototype testing and implementation using iSAP/Agile methodologies. Led and trained offshore testing team on manual SAP integrations; provided HP ALM and Solman training to business users. Worked SAP ECC/CRM instances, conducted GAP workshops and supported the production environment. Built blueprint documents for Sales, Finance, Deliveries, Portal for E Sales.

Delivery/Project Manager for SAP Implementation at Joint Venture for France based company Araymond

Worked as Quote to Cash and Procure to Pay Lead Solution Architect for highly integrated SAP ECC

As a Lead Solution Architect, I was accountable for all deliverables for OTC track including blueprint, realization, and latter phases of implementation using iSAP methodology.

Led the entire testing requirement workshops during blueprint and realization effort to accurately capture all of key client requirements and heavily involved during realization phase to configure both SAP ECC and PI related configuration for external applications.

Having precise expertise in understanding the R/3 and ECC 6.0 System and considerable experience in SAP BW/BI, documenting, design and Analysis of reports Using BExAnalyser.

Performed LO Cockpit extraction, Knowledgeable in LIS, Generic and CO-PA extraction.

Expertise in Report Generation. Worked extensively on BEx Analyzer in building Queries using Filters, Variables, Structures, Restricted Key Figures, Calculated Key Figures, Conditions, Exceptions and created aggregates for frequently used queries.

Knowledge On WEB Reporting, Reporting Agent, Open Hub Concept

Led GAP analysis, requirements gathering in the US, Europe, Italy, Japan and Brazil conceptual design, configuration, training preparation, functional specifications for customer reports and data conversion and user acceptance testing; Project included three go-lives.

Worked on Requirement Gathering in areas related to Field Sales Solution.

Closely collaborated with program manager & process analysts in full life cycle SAP implementations as well as providing support for the production environment.

Worked and conducted GAP workshops for GTS solution.

Hands on experince on managing requirements for all SAP modules SD,MM,FICO,PP,MM,HCM, Success Factor, QM andWM.

Implimented Solman using iSAP methodology.

Solman was levraged as project management tool and all requirment matix, bluprinting, realization documents, testing and training documents were mantined as part of project delivery.

Responsible for SAP implementation in 2 group companies and 5 manufacturing plants.

Implemented reverse cost Engineering for Automotive manufacturing companies.

Implemented PTC Wind-chill for 5 plants.

Implemented Dealer connect software for all dealers though out NA.

Connected all product development processes – from design to manufacturing.

2010 Feb – 2013 Dec - Coca Cola – MCM Project Manager, WCPPT Retail Solution - Atlanta GA - Delivered and tested a $5M SAP CRM TPM prototype scenario including Top Down Sales Planning, Promotion Planning, Offline Planning, Demand Planning, Custom enhancements related to sales orders and survey capture using Questioner functionality. Transferred data from one or more files and tested the data conversion. Migrated pricing records, data related discounts/surcharges and large data related to invoices. Performed SIS standard analysis and flexible analysis and prepared status and tracking reports for senior leadership.

Special Focus Area SD, CRM TPM: Enterprice Mobility Management, SAP FI Master Data Management, Trade Promotion Processes, Integraiton Testing, Iterface management (EDI and XML) to logistics and Workflow Administraiotn. Acted as a Project Manager and Technology Architect for SAP Mobile Management implementation for Coca Cola based out of Atlanta Head Office, Managing a team of 15-20 members which includes 6-8 external consultants.

SAP CRM TPM prototype scenario building experience includes Top Down Sales Planning, Promotion Planning (pre-evaluation, deals etc.), Offline Planning, Demand Planning, Custom enhancements related to sales orders and survey capture using Questioner functionality.

Worked on CRM Org Model and integration with Mini HR mini master.

Delivered the configuration for the Outbound Call, Appointment, Task, Interaction History, Interaction Record, Call List, Inbox, Broadcasting, Interactive Scripting, Knowledge Search and Knowledge Articles.

Designed and delivered CRM TPM (Trade Promotion Management) for the Cereals and Snacks division which include Strategic Sales and Promotion Planning, Account Planning, Customer Sell-in and Negotiation, Execution and Validation.

Worked with Accenture CAS 8 TPM which included configuring and testing Promotion Dash board, Marketing plan management, Call Calendar, Analytics, Audits/Questionnaire and also Sales orders.

Accenture CAS integration for hand held systems with Coca Cola United Bottlers with S4 HANA and MDGC and MDGM.

Worked as Business Analyst initially and completed process designing for Accenture CAS with HANA integration.

Worked with Integration team to understand CAS connection with external systems like BASIS and SAP

At the execution phase got promoted to Project Manager and lead complete integration effort of TPM with sales and demand planning to achieve the constant supply of demanded products.

Involved in linking the TFM (Trade Fund Management) and TCM (Trade Claims Management) to assign the budgets and to validate the claims.

Integrated the SAP TPM with the activity management to facilitate promotion and discounts.

2009 Mar – 2010 Jan – Mckesson QTC Solution Architect. – Atlanta GA

Directed a complex SAP CRM 7.0 and SAP ECC 6.0 based blueprint phase and design of a business transformation solution. Worked with client to define a $6 M go-to-market pricing strategy. Managed project scope, implemented SAP best practices and drove creative solutions.

Overall Solution Architect and QTC lead for managing and directing a complex SAP CRM 7.0 and SAP ECC 6.0 based blueprint phase of the business transformation solution.

Accountable for working with client to define go to market pricing strategy based upon Wholesale distribution industry and applicable SAP pricing design

Accountable for overall SAP CRM and ECC design for OTC business processes and running blueprint design sessions

Accountable for acting as an advisor to the client and ensuring adherence to SAP based best practices and responsible for managing the expectations and the scope for the project

Implemented leading best practices for an integrated QTC solution and acted as a Subject Matter Specialist for Revenue Recognition, IPC (Internet Pricing and Configurator) and CRM/ECC integration scenarios (master data replication, transactions replication via middleware etc)

Led the entire effort for set up and utilization of complex pricing solution using IPC (Internet Pricing Configurator) in CRM to meet client requirements.

Developed a prototype for using Variant Configurator (VC) in CRM using IPC and leveraging VC related master data maintained in ECC.

Worked directly with SAP AG to come up with creative solutions to meet client needs in cases where SAP did not meet client needs using out of the box functionality.

2008 Sep – 2009 Mar – Warner Bros. CRM Field Sales Implimentation – Burbank - CA

Completed ‘Planning and Scoping’ of Warner Bros. mobility sales requirements; assisted the client in defining the business requirements for enabling contract management and quote management for the client’s highly complex and configurable software and hardware products.

Completed a 16 week ‘Planning and Scoping’ Testing prototype of SAP mobile effort for all Warner Brothers European Customers and associates the client in defining the business requirements for enabling contract management, quote management for client’s highly complex and configurable software and hardware products

As part of this initiative, also configured a fully functional prototype of SAP CRM 2007 Web UI quote creation scenario with full integration with the back end SAP ECC 6.0 system. Quote creation scenario included all master data set up in ECC and then replicated to CRM via middleware and then using CRM’s IPC function to enable quoting of variant configurable products.

Also assisted the client in defining future state business requirements based upon SAP’s Solution Composer for Retail Industry.

Pilot demo creation for Mobile Sales Connectivity workshop which involved Activating Message Transfer on the Communication Station and Creating Destinations for Field Sales for UK based client.

2006 March – 2007 Jan – (Alcatel) Lucent Technologies as Lead SAP QA Manager and Business Analytics Lead – Murray Hills NJ - Delivered SAP ECC implementation on time for a Telecom/ High-tech company. Completed Customer Accounts Conversion for a project which involved data mapping and custom enhancement to convert accounts from Siebel and PeopleSoft. Interfaced an XML based account with Siebel and SalesForce. Completed full SAP project cycle. From Business Blueprint, Configuration of system, technical specification for programming, test support, go-live and some part of aftercare warranty support.

Managed both Manual and Automated Testing.

Worked on experience in gathering business requirements, analyzing the business, developing functional and technical requirements and develop functional as well as technical design documents.

Implimented Load Runner, Win runner, HP QC, and other portal testing spiders.

Conducted testing of a SAP (SRM) and SAP HR implementation for a large Pharmaceutical company.

Administered ClearQuest defect tracker.

Performed functionality testing, Black Box Testing, White Box Testing, System testing,

Performed integration Testing, Regression Testing.

Managed Test Director to develop Test plans and report bugs.

Worked on XML based account interface with Siebel and Sales Force for Project.

Ability to convert business requirements into technical design documentation for ABAP,BW and enterprise integration developers.

E-Business experience: IDOC processing; EDI, XML and ABAP.

Worked on areas to define business requirements with external systems like Siebel, Sales Force, PeopleSoft, Selectica and created technical specifications, customizing as well minor ABAP programming with testing support.

Held also the responsibility for implementation of SAP SD reporting, among others time registration system and payroll system integraiton reports. Lead the project with 4 ABAP programers and one BI consultant.

2004 Dec – 2006 Mar – SAP Consultat at Kodak Rochester NY. Worked on SAP rollout at Kodak Nexpress as OTC / CRM Integration Manager. Led an offshore testing team and merged two different SAP implementations together per Kodak templates. Handled OTC and CRM areas including third-party drop shipment and Interaction Center for service management. Utilized global implementation standards, taxations and pricing methods.

Worked in SAP Kodak templet rollout at Kodak Nexpress and handeled job resposibility of OTC and CRM integration Manager. Handeled resposibility for adminstering offshore team and also coordinating with client related to merge two different SAP implimentations together as per Kodak templates.

Handeled OTC areas like Third party drop shipment and CRM areas like Interaction Center for service management. During this project came across global implimentations standards like Brazil taxations and pricing methods.

Full life cycle implementation of SAP CRM implimentation.

Worked on CRM Sales and Analytics extensively for forecasting and reporting.

Defining Business Partner Pricing and Product Tax Types.

Opportunity Management components like Conducting Customer Analysis, Creation of Opportunity and Competitor, Calling Customer, Documenting Customer Call.

Worked on customizations for CRM 5.0 which coverd Poratl for E Sales and E Service areas.

Worked on Sales Quote, Contract, Orders customizations with client related enhancements on Web UI.

Hands-on experience on CRM Customer Master Lead which included replication from CRM to ECC and ECC to CRM. Worked on several enhancements related to Revenue Recognition, Account hierarchies and Customer Pricing using Marketing attributes.

2001 June - 2004 – Manager CRM at LPS Ltd. India

Served as Lead and Core Analyst for a $1M SAP project for a client in the automobile industry. Managed UAT effort and a high-end reporting system. Helped with the SAP 4.6C and Scala 7 implementation and all SAP implementation updates. Worked on Project integration of SAP ECC 4.1 and Scala 7 implementaiton.

TRAININGS/ Certifications:

2000 e-Com administration Certification from IBM, Hyderabad.

2000 Web Development and Java from Concourse and Karrox, Mumbai

2001 Simens India for SAP SD

2005 SAP CR100

2005 SAP CR300

2005 Change Management SOX training from Kodak

2007 SAP SRM 210 Ver. 4 training

2007 SAP Solution Manager 410

2008 SAP Mobile Sales 3.0

2010 SAP DSD Ver 3.0 (Direct to Store Delivery)

2010 CAS Training

2011 SAP Business Communication Management Ver. 7

2011 SAP Trade Promotion Management Ver. 7

EDUCATION:

2000 Masters in Management Science (Major – Computers)

1998 Bachelor in Management Science (Major – Computers)

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