Sales Customer Service

Jeremy Brandt

Sales Professional

Sheffield Village, OH

************@*****.*** - 440-***-****

WORK EXPERIENCE

Sales Associate

Diesels Direct - Strongsville, OH - June 2015 to Present

Learn and sell 2 new car product lines. Receive continual training while obtaining certifications. Selling a

wide variety of used vehicles from diesel trucks to your everyday sedan. Using and maintaining a CRM program. Making daily sales calls, text messages, sending photos/descriptions and emails to maintain a high level of customer contact and communication. Building a solid relationship with a wide range of customers while qualifying what they need, want and can afford all while keeping interest of the company. Submitting applications and communicating with finance companies verifying information and negotiating terms and conditions. Closing final sales numbers and turning over to finance department. Averaged around 18 cars a month for 1 1/2 years.

Sales Manager

Creditmax Auto Group - Elyria, OH - May 2006 to November 2014

Opening - Closing of Dealership.

Interviewing - Hiring - Firing - Scheduling - Training of Staff

Handled everyday upkeep of website - Pictures - Layout - Descriptions

Operated company CRM - Daily staff training - Assigned Leads Daily - Developed campaigns to reach new

and current customer base through phone and email - Developed marketing campaigns for new and existing customer base - worked with vendors and advertisers - Designed pamphlets, posters, letters, post-cards for instore marketing - Ordered all necessary equipment and supplies needed for department -Handled sales calls - Customer Issues - Vehicle Service Issues - Loaded deals in DSM - Structured deals from down payment to sale price of vehicle to match payment approval maintaining all company goals and standards - Wrote up all deals filling out company and legal documents required

Closed customers on sale price, down payment and monthly payment

Accomplishments

Was a sales associate from May 2006 - March 2010 averaging 20 sales per month

Promoted to Sales Manager March 2010

Met or exceeded company sales goals making Creditmax #1 Independent used dealer in Lorain County

Developed training programs for new hires and existing sales staff

Skills Used

Leadership

Customer Service

Problem Solving

Ability to learn, develop and train new techniques

Strong Communication Skills

Extremely Hard working and dedicated

Dependable

Trustworthy

Finance Manager/Sales

Sunnyside Auto Group - Middleburg Heights, OH - February 2005 to May 2006

Responsibilities

Trained/worked with sales staff on aftermarket products

Submitted applications to various financial institutions for approval

Structured deals based off approval

Sold aftermarket products using menu style closing techniques

Maintained sales and product penetration goals with company standards

Accomplishments

Completed Training program becoming certified through state

Helped develop training program for sales associates

Traveled / Floated between dealerships helping get finance department running smoothly

Skills Used

Excellent Customer Service

Leadership

Problem solving

Sales techniques

Mathematical skills

Sales Associate/Customer Service

Drive 1 - Norfolk, VA - April 2002 to December 2004

Responsibilities

Prospecting/Marketing to build customer base

Maintained company website

Kept Sales lot looking professional

Took customer applications and submitted for approval

Matched customer needs/wants with approval given

Accomplishments

Averaged 20 cars sold per month for over 2 years

Helped get company website up and running

Was an integral part of opening company's second store

Helped with marketing/advertising campaigns

Skills Used

Customer Service

Leadership

Problem Solving

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