clerical, legal and banking
Resume:
BRENDA THOMAS
Jacksonville, FL 32233
414-***-**** *****************@*****.***
EXPERIENCED LEGAL AND BUSINESS PROFESSIONAL
Visionary Leader, Bridge Builder, Excellent Communicator, Implementator of Legal Policies and Procedures, Strategic Legal Resource, Facilitator of Common Ground Consensus, and Great Small Business Court Liaison.
EDUCATION
Mount Mary College, Milwaukee, WI
Master of Science in Clinical Counseling, GPA 3.66, August 2013
Bryant & Stratton, Milwaukee, WI
Bachelor of Science in Criminal Justice, May 2010
Dean’s List for each Semester
Associate of Applied Science in Criminal Justice, August 2008
Dean’s List for each Semester
Certification of Medical Terminology, May 2005
EXPERIENCE
BMO Harris Bank, Milwaukee, WI May 2015 – March 2016
Periodic Payment Specialist
Balance payments on the Retirement Distribution Management System (RDMS)
to the Trust Accounting System. Process reports, authorize and print checks.
Interacts with pensioners regarding withholding, direct deposit, payment status, order 1099-R’s and monthly balancing your work and other related issues.
BMO Harris Bank, Brookfield, WI February 2013 – November 2014
Payment Specialist
Support various departments with the line of business to resolve misapplied and missing
Payments
Reconcile DDA and general ledger account
Provide instructions to the Loan Servicing department to apply funds properly
Coach and training new employees on departmental functions
Speedy Loan Corporation, Wauwatosa, WI November 2005 – July 2011
Legal Assistant
Worked charge-off accounts, settled legal accounts and prepare files for legal
Filed Small Claims lawsuits and Garnishments with Clerk of Courts
Posted Bank Payments
Prepared Proposals and Bankruptcy claims
Legal Court Representative
Implemented Consumer Credit Reports
Collections
Bank One N/K/A JP Morgan Chase, Milwaukee, WI August 1994 – November 2004
Legal Preparation Specialist October 1999 – November 2004
Prepared attorney referral files for Replevin, Detinue and Executory
Processed probate, seizures and fraud Action
Dealt with charge-off, impound and repossession accounts
Collected and/or adjusted for late stage delinquent accounts analyzing and applying advanced
collection techniques
Contacted customers by telephone, regarding payment of delinquent amounts
Trained ten co-workers monthly to use the computer system and collect on 30,60 and 90 days delinquent accounts
Dealt with Insurance Company’s regarding credit life disability insurance
Used skip tracing techniques to locate customers
Recovery Specialist February 1999 – October 1999
Contacted customers to arrange repayment
Reviewed financial information
Reviewed and referred accounts for recovery
Approved account settlements
Recommended accounts for litigation and/or repossession
Senior Front-End Account Adjuster April 1996 – February 1999
Provided assistance and guidance to novice and auto-dial collectors
Served as back up for the front-end supervisor in his or her absence
Initiated contact, follow up and collected on 30, 60, and 90 days accounts
Prepared legal and repo referrals, performed good customer service, maintained collection notes, took inbound calls using Melita and negotiated payments arrangements
Pulled reports, and phone monitor employees
Insurance Customer Service Representative Center May 1995 – April 1996
Addressed high volume of telephone inquiries from customers regarding insurance
coverage
Provided insurance verification to affiliate banks on auto, boats and motorcycle loans
Provided multiple services with maximum efficiency on special projects including clerical, filing, and training support
Verified and updated computer records of customer files and insurance status
Credit Verification Clerk August 1994 – May 1995
Expedited credit verifications of customers seeking home mortgage loans, by ordering credit bureau reports and drive-by-inspections as needed
Handled document processing and file maintenance of credit bureau/inspection reports
Reported promptly to loan officers on status of credit verifications
Accurately distributed all incoming mail
COMMUNITY INVOLVEMENT
Leadership Training
Christian Faith Fellowship Church
Volunteer Teacher’s Assistant
Early View Academy of Excellence
Licensed Minister
Unity Gospel House of Prayer
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