Support Supply Chain

STEVEN M. KNIOLA

**** **** **. *********, ******** 60098 224-***-**** *******@*******.***

QUALIFICATIONS SUMMARY

Over eighteen years of leadership experience in a wide variety of Information Technology roles. Experienced leader with extensive execution of all phases of software development life cycle across a wide variety of technologies. Creative thinker with proven ability to deliver on opportunities for utilizing technology to achieve competitive advantage and meet financial goals. Recognized team player who continuously seeks ways to improve operational efficiency and move a business forward. Energetic and enthusiastic change agent and team builder, skilled in utilizing internal and external alliances to accomplish objectives. Hands-on leader with strong leadership, multitasking, team building, problem solving, and communication skills. Demonstrated ability to work effectively in teams as well as individually.

Career success includes people leadership, operational excellence through continuous improvement, outsourcing across numerous dimensions, architecture, application development, project management, and remote team management.

TECHNICAL EXPERIENCE

Excellent technical skills across multiple technologies

Experience in using Explain Plan and other tuning techniques for tuning SQL queries and PL/SQL programs.

Experience in Integration of data sources like Oracle 11g/10g/9i, SQL Server, Teradata, MS Access.

Languages: SQL, PL/SQL, SAS, HTML, PowerBuilder, Perl, REXX, BASIC, Pascal, COBOL2, ASSEMBLER, JCL

Databases: Oracle 9.x/10g/11g, Teradata, SQL Server, Informix

Tools: Control-M, TCP/IP, FTP/SFTP, Endeavor, Changeman, Fileaid, Syncsort, Quikjob, IBMGS set of Utilities, Ultraedit, Toad, Vi editor, Microsoft Office, Microsoft Project, Micrografx Flowcharter, Load Runner, Visio, EDI, QMF, SPUFI, SNDM, Infoprint, Jira, Clearcase, RMDS, Webseal, Telnet

Operating Systems: UNIX, Linux, DOS, Windows, MVS, ASI

Packages: SAS Marketmax Financial Planning, Exceed, JDA/Manugistics Inventory Planning

PROFESSIONAL EXPERIENCE

Sears Roebuck & Company - Hoffman Estates, Illinois (1997 – Present)

Supply Chain Systems – Senior Service Support Manager 2013 – present

Selected by senior management to consolidate the support of 115 applications across a variety of technologies. Duties include leadership of resources through resource development, operational status of applications, ticket assignment/completion, job balancing, application support, project requests, fulfillment of business requests, and critical outages. Currently lead a team of 65 onshore and offshore resources (employee and contracted) managing 55 applications.

Have been selected multiple times to participate or manage various high profile projects that have delivered significant cost savings (over 100M annually).

Ongoing successful management of insourcing contract support applications to Sears India.

Built collaborative working relationship with business partners.

Successfully prioritize, manage and fulfill business partner requests on very tight deadlines.

Established a successful continuous improvement program and team mentality which dramatically improved operational service levels and service request fulfillment time.

Manage resource plans and strategic budgets.

Inventory Planning (iPLAN) / Space Planning (Manugistics) Team Lead 2011 - 2013

Managed six associates in all areas of support of the iPLAN and Space Planning applications.

Successfully managed and fulfilled business partner requests on very tight deadlines.

Built working relationship with business partners.

Provided Project management leadership to deliver five successful projects.

Prioritize business project/tasks & manage resource workload.

Manage resource plans and project budgets.

Managed resources through critical outages, status of applications, ticket assignment/completion, job balancing, support of applications, project requests, and fulfillment of business requests.

Implemented team processes such as logging of pages, review of pages as a team, RCA documentation, and packaging of installations.

Supply Chain Distribution Resource Planning/Manugistics / Team Lead 2005 - 2011

Team Leader and Application Subject Matter Expert in charge of production support team.

Enabled team development by providing third level support of application.

Managed production installations.

Prioritized production support tasks.

Managed tickets with the business to ensure business priorities were being met.

Provided Project management leadership to deliver numerous successful projects.

Delivered continuous improvements through the development of Manugistics application.

Cross trained team in mainframe as well as client server support.

Provided detailed support procedures for mainframe and client server support.

Enabled smooth transition of a variety of new managers for the application.

Implemented the newly developed application to support additional businesses.

Managed and fulfilled business partner requests successfully on very tight deadlines.

Built excellent working relationship with business partners.

Gathered and documented business requirements for a variety of projects.

Ensured cross training of resources to provide consistent business support of applications.

STEVEN M. KNIOLA

1065 Tara Dr. Woodstock, Illinois 60098 224-***-**** *******@*******.***

Supply Chain Application Operations / Application Solutions Consultant 2004 - 2005

Managed five associates in the support of Supply Chain applications:

Built excellent working relationship with business partners

Fulfilled business partner needs/requests. Provided $500,000 benefit to Sears by successfully insourcing the DRP application from IBM India

Managed resources through critical outages, status of applications, ticket assignment/completion, job balancing, support of applications, project requests, and fulfillment of business requests.

Provided Mainframe/Server pager support.

Ensured cross training of resources to provide consistent business support of applications.

Managed team to stabilize troubled parts of the DRP and MDRS applications.

Recognized as owner of Supply Chain application suite.

Marketing Application Operations / Application Solutions Consultant 2003 - 2004

Shared management of five associates in the support of Marketing applications:

Built working relationship with business partners

Fulfilled business partner needs/requests.

Managed resources through critical outages, status of applications, ticket assignment/completion, job balancing, support of applications, project requests, and fulfillment of business requests.

Provided Mainframe/Server pager support.

Ensured cross training of resources to provide consistent business support of applications

Developed wellness plan tasks and kept resources on task to stabilize various parts of the Marketing application suite.

NTPC Application Operations / Application Solutions Consultant 2002 - 2003

Supported, maintained and improved the following areas of Advertising Effectiveness:

Built working relationship with a consulting group that developed and rolled out this application.

Made process improvements to dramatically ensure system stability as well as shorten its running time.

Made processing improvements to make the system much easier to support.

Mentored and developed two new employees while improving the system.

Provided Server and application maintenance.

Application development of additional functionality to support additional businesses.

Identified as owner of Windows NT test and production servers.

Worked with users to better clarify and understand their needs; suggested improvements to implement those needs.

Provided Server pager support.

Advertising Effectiveness / Application Solutions Consultant 2001 - 2002

Supported, maintained and improved the following areas of Advertising Effectiveness:

Built working relationship with a consulting group that developed and rolled out this application.

Delivered process improvements to dramatically ensure system stability as well as shorten its running time.

Architected and developed processing improvements to make the system much easier to support.

Mentored and developed two new employees while improving the system.

Provided Server and application maintenance.

Performed Application development of additional functionality to support additional businesses.

Relied upon as owner of Advertising Effectiveness test and production servers.

Worked with users to better clarify and understand their needs; suggested improvements to implement those needs.

Provided Server and Mainframe pager support.

Distribution Resource Planning (DRP) / Applications Development Specialist 1997-2000

Supported, maintained and improved the following areas of DRP:

DRP relationship with EDI vendors and vendor relations

Brand Central, STG, and Hardware rapid deployment

Item Master and LVCS

Server Maintenance

Acted as owner of DRP test and production servers.

Provided ownership of DRP EDI.

Successfully trained the outsourcing team to assume my responsibilities.

Worked with users to better clarify and understand their needs; suggested improvements to implement those needs.

Resolved various discrepancy notices, which involved problems from all parts of the DRP system.

Tested GUI Item Master application for problems. Involved in various projects including, Rapid Deployment 4:1, DDC bypass, Advance Auto FTP and Cycle C Disconnect.

Performed contingency testing.

Tested, documented and resolved Y2K problems.

Provided Server and Mainframe pager support.

EDUCATION

1997 – Bachelors of Science in Business Administration with emphasis on Management and Computer Information Systems

Columbia College

Columbia, Missouri

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