Syosset, N.Y. *****
Service focused, responsive, and accomplished IT Project Manager with program management office (PMO) experience, specializing in application development. Trustworthy and use consultative approach to manage relationships to produce exceptional results. Apply open communication cross functionally. Streamline and translate complex processes into easily understood steps. Mentor coworkers.
BioreclamationIVT Health Lab, Westbury, NY
August 2016 – October 2017
Senior Global ERP Project Manager
●Managed Sage X3 ERP Global implementation of Sage X3.
●Worked with consultants and IT staff from analysis thru implementation to change from QuickBooks to full ERP with manufacturing. This involved switching off of outside inventory systems such as Freezer Pro and Blue Logic into X3.
●Supervised all modules from Quotes, Sales Orders thru cash receipts being integrated, custom modifications, training and understanding of what ERP provides as benefits. Controlled project from inception thru QA and post production.
●Constant acquisitions of many companies during this integration. Managed project schedule, deliverables, scope, budget and communication and risk.
●Created motivational programs for team and change of meeting style. Perception is key.
●Brought Global sites under one umbrella. Global sites included Belgium, UK, and Germany. Delegates, monitors progress of others and redirects efforts when goals change or are not met.
●PMO implementation. Negotiate persuasively to create win-win solutions for all parties.
MetLife, New York, NY
October 2007 – July 2016
PMO - Senior Program/Project Manager/BA
●Led and drove the internal cross functional teams to meet Program & Project deliverables.
●PMP methodology used to implement projects.
●Coordinated Sales Force implementation to handle changes needed for products during their life cycle.
●Heavy involvement in the creation and execution of the PMO. Ensure that all internal PMO processes and guidelines are followed. This will include utilization of specific PM Tools and adherence to established reporting and PMO Lifecycle processes.
●Create and execute project work plans and revise plans as appropriate to meet the ever changing project needs and requirements.
●Wrote detailed business requirements (BRD). Met with customers and liaison with business and IT.
●Governance Board for Release Management and worked cross functional teams and globally for a standard approach around Release Management with vendor partners. Maintain sizing and capacity planning to meet business needs.
●Program Manager for Enterprise wide Maintenance Reduction and Cost Reduction across multiple functional areas. Controlled the annual program with budget, multiple approved projects, status, meetings, following governance and looking for opportunities across the enterprise.
●Managed eCommerce direct distribution of leads thru Sales Force, integrating with call centers working thru app intake, underwriting, and policy administration. PeopleSoft execution.
●Manager of Lead Distribution for SalesForce.Com. Tracking PageFroms to Lead Sources for business. Works with vendor contracts, SOWs, POs, Invoicing and SLAs. Managing eBusiness web submissions thru Under Writing and applications
●Solutions Manager with vendor systems for Direct Mail, new insurance campaigns, and enhancing UnderWriter and Case Manager Automation to downstream partners.
●Oversee planning, execution, monitoring & control and closing of all assigned projects
●Identify stakeholders, scope, required resources, tasks required, key milestones, internal and external dependencies, budgetary constraints, potential risks, issues, contingencies and schedules.
●Project Manager for IT Software App Dev. and Broker Dealer areas of the business. Automated many different feeds into a data mart of which an online web program could produce the regulatory Forms. Worked with print center, and different partners and vendors in bringing this manual procedure into our new automated Regulatory reporting Compensation Disclosure Workstation System. Visio diagrams were used to identify current manual system. Produced POV feeds to be distributed to financial partners. Specialize in Software Applications Development releases.
●MS Project – scheduling all phases and tasks from inception thru deployment and warranty.
●Conduct Weekly Status meetings with all partners involved. Heavy customer communications.
●Chimes and Clarity – maintains financials to keep project in budget
●Use of Mercury Quality Control to track QA defects, both during UAT and production support
●Identified any issues and risks of project via Clarity and SharePoint.
●Expertise with standard software development Methodologies.
●Create and maintain all required documents needed for success of a project. Project Charters, Traceability Matrix Project Planning/Tracking and Project Schedules. Scheduled and controlled dot releases and change requests. Ran all Phased Gate Review Meetings.
●Responsible for ensuring that appropriate sign-offs have been obtained to demonstrate that a project implementation has met the stakeholders, project management group, compliance and business objectives to commission a project to go-live.
●Provide employee evaluations, critiques, guidance and mentoring for employee road maps.
●Develop and track progress against detailed project plans including schedules, technical and business requirements, cost estimates, resource plans, communication plans, risk mitigation plans, issue resolution and capacity planning. Maintain effect project controls.
American Home Mortgage, Melville, N.Y.
October 2004 – August 2007
●Experienced Project Manager with a proven track record transforming business needs into successfully completed projects. Ability to clarify high-level business goals, turning them into specifications used by developers and QA testers to build and test applications.
●Experience interviewing business owners, creating charters, SOWs, high lighting inconsistencies and creating solutions as well as interacting with technology teams to ensure specifications are in line with the most efficient available technical solutions.
●Maintain and develop web site for AHM…www.abconduit.com... Point person for Mercury Quality Center (defects reporting system)…fixing web problems, maintain site stability.
●Worked multiple Web projects as prioritized by PMO. Helped identify solutions, document project plans. Acted as liaison between business users and developers...thru entire project lifecycle until user acceptance. Met with business users translating business needs into software design specs for GUI …created change requests for modifications...created mock ups for conceptualization.
●Writing technical specs, design specs, code, working with Quality Assurance and upper management to get programs out to production in a quick and timely fashion. Prioritize and handle monthly maintenance releases….set timeframes and maintain constant communication.
Cargo Connection Logistics, Inc. Inwood, N.Y.
June 2003 – October 2004
●Wrote custom programs to interface with CLI billing and tracking software. Created, maintained and fixed daily Electronic Data Interchange (EDI) transmission problems and programs. Developed programs to map and translate data between database and EDI software. Monitored daily communication sessions to detect and resolve errors.
●Maintained GUI object oriented programs. Created Web based Progress WebSpeed Imaging system with HTML. Programmed in Progress in a UNIX environment. Developed ad-hoc reporting programs upon demand from users and management.
A & M Data Systems, Inc. Woodbury, N.Y.
September 1998 – June 2003
●Designed reports and custom programs for Accpac SBT accounting COTS package(all versions).
● Wrote custom Accounts Payable, Accounts Receivable, Sales Order, Purchase Order and General Ledger analysis reports. All programs were written in Visual Foxpro (5.0 – 7.0) and Foxpro 2.6 for DOS and Windows.
●Performed data conversions, custom modifications and upgrades for customers at local sites. Prepared documentation and maintained relational databases.
●Created exports to Access and Excel. Conducted training sessions and handled troubleshooting of customer problems. Heavy customer relations contact. Designed major custom systems applying full life cycle concepts.
●Creation of Crystal Reports for web use. Some use of Access databases and Visual Basic .
Pace University, New York
Degree: M.B.A. – Department Honors
New York University, New York
Major: Computer Applications & Information Systems