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Desktop Support Management

Woodbridge Township, NJ
June 27, 2018

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Tel. 732-***-****

*** ***** ******

Perth Amboy, NJ 08861

Gerard S. Martinez


15+ years of IT experience

Very strong knowledge of the most popular PC and network operating systems (Windows 95, 98, NT Sever/Workstation, Windows 2000/XP/7 Professional, Windows 2000/2003/2008/2012/2016 Server, Novell 4.11 sever and Netware clients).

Very strong knowledge of Yardi Enterprise, Voyager 5 – 6 (Reports, AP, AR, GL and Executive Reports) Roles Thrird Party Interface Integration, Security, ETL, High Availability, Etc.

Strong Exchange Server design, implementation and management. Exchange 2000-2013 in high availability configurations. Front-end/back-end configurations for Exchange 2003 and Edge, Hub, Transport and Mailbox roles in 2007. Mailbox quotas, routing groups, connectors, virtual server, forms authentication.

MS SNA Server 4.0, MS-SQL 6.5 -2014 administration. Right Fax, FaxMaker, Outlook 97-2003, Office 4-2016.

Hands on Windows 2000/2003/2012 Active Directories (OU, Domain forests, GPO and trees), Remote Installation Services, Distributed File System, MMC Snap-Ins, Delegation of Control, FSMO Roles. Experience with Window NT 4.0/2000/2003/2008/2012 Microsoft Clusters and versed in SAN/iSCSI technologies. Scale Out File Servers. Hyper-V virtualization and VMWare.

NT/2000/2003/2008/2012/2016 server role variations (DNS, WINS, DHCP, etc).

Checkpoint CCSE (Checkpoint Certified Security Expert). Strong Checkpoint FW/VPN1 FP3 – R71 design, implementation & administration. Windows, SecurePlatform & Nokia. Managed gateway-to-gateway VPN tunnel security and firewall security policies. Securemote & SecureClient administration. Cisco PIX and ASA Firewall experience.

Patch panels, 110 and 66 punch down blocks. CAT5/5e/6 wire runs and troubleshooting. RS232, serial and asynchronous communications devices. Cisco routers and Catalyst switches configurations.

Strong VLAN and Router management/troubleshooting. Catalyst 2948/2950/3550/3560/4500/6500/Nexus stackable switches in stand-alone and clustered configurations. 3Com Super Stack switch configuration and administration. Troubleshooting of asynchronous terminal and printer devices. AT&T and Lucent ISN nodes and remote ISN concentrators.

Very experienced with AntiVirus / threat prevention and endpoint protections.

Very strong hardware/software support of Compaq, HP, Dell servers and desktop families. Some PDA (Palm III and V) as well as Blackberry Enterprise Server (BES) and Pocket PC experience. Brightstor 9-11.5, Arcserve for Novell and ArcserveIT for Windows NT for routine backups. DLT, SDLT, LTO, LTO2 & LTO3 and DAT tape drive troubleshooting and repair in SCSI attached and fibre channel configurations.. Veritas BackUp Exec 8.5 for Windows 2000. CA Brightstor ver. 9-11.1

Highly efficient and very resourceful with excellent support skills. High performer and little or no supervision required.


Dec 2010 – Present Solow Realty & Development New York, NY

Director of IT

Introduced 5 year IT strategy to address corporate IT needs which lead to the reduced IT system outages and paved the way for the organization to move to virtualization.

Work closely with executive accounting staff to secure GL, AP, AR property management application to define change control and process controls in Yardi Enterprise and Voyager 5 - 6.

Migrate users and Accounting functions from Enterprise to Voayger 6. While rectifying key accounting reports and streamlining accounting / leasing processes. Key user or Yardi Enterprise and Voyager 5 - 6.

Replaced firewall with Checkpoint HA firewall solution with ISP redundancy. Introduced auditable perimeter security reports for external audits.

Work closely with executive accounting staff to secure GL, AP, AR property management application. Remediation of key accounting reports and system process design.

Modified backup strategy to ensure proper protection/recoverability using Veeam 8 – 9.5

Reduced loose IT spending and renegotiated plans, contracts and service agreements with outside vendors. Reduced spend to .5% of gross revenue for a multisite/distributed network with maximum uptime and resource availability.

Multisite ISP migration to newer faster internet services which improved gateway to gateway VPN performance between locations while reducing telecom costs by %60.

Worked closely with Senior Executive Management Staff to define project scopes and determine best of breed technological solutions.

Introduce more than half a million dollars in savings on new IT procurement.

Maximized internal IT efficiency thus minimizing consulting hours.

Managed and approved all IT/telecommunications accounts.

Manage / negotiated software licensing agreements

NetApp head swap from 1Gbps Ethernet to 10GB fiber.

Migration from NetApp to PureStorage array.

Introduced multipath 10GB fiber from HQ floor to NOC in site basement via dual building riser.

Upgraded from single 4506 to redundant HSRP 4506E with 10GB modules to iSCSI infrastructure and access layer switches.

Managed 20 server Windows 2003 environment with Exchange 2007 MSCS, SQL, IIS, CIFS, SMB and file share security,

Domain controller placement and DNS/DHCP,Glbal Catalogue Server placement.

Isolated storage network for core network.

Installed SCVMM for Site Recovery to Azure for BC/DR.

Installed and configured SCCM 2012 R2 for endpoint patch management and software/asset control.

Upgraded systems from Windows 2000/2003 to 2012

Instituted change control for system rights assignment and elevated permissions.

Installed ESET 6.5 and deployed AV to secure enpoints with controlled desktop policy.

P2V every legacy system that was running on HW greater than 8 years.

Streamlined and improved system implementations and adoption by moving to a completely virtual infrastructure.

Mar 2006 – Dec 2010 NIP Group Woodbridge, NJ

Sr. Network /Systems Engineer

Led and Implemented a Exchange 2000 upgrade to Exchange Server 2003 Cluster with SAN attached shared storage. Create an Information store breakdown to make stores more manageable. Instituted mailbox quota policy as agreed by management. Lead messaging specialist for all email filtering and routing to and from the organization. Implemented email content inspection and AntiSPAM via MessageLabs. Secured mail server access via strict firewall rules.

Repaired and number of domain level issues. These issues included but were not limited to: DNS, AD Forest Replication FSMO role placement, GC placement, Delegation of control.

Standardized server builds so that servers would reliable and enforced a no domain user or admin account policy for servers/service accounts

Backups were taking 23 hours to complete and mission critical data was not being backed up. Re-engineered the backup system and leverage the existent SAN infrastructure to migrate it to a Fibre Channel based backup system.

Managed Cisco edge routers and Catalyst 2950 and a Core 4506. Managed Cisco PIX site to site VPN. HSRP, VPN Tunnels.

Migrated Cisco PIX to Checkpoint R65 firewall with bonded NICs. While preserving WebSense integration.

SQL server 2000/2005 administration and installation. Maintain and manage SQL database security, backup and provisioning.

Upgraded the 2000 domain to 2003 and created a functional AD OU structure to manage user, distribution lists and security groups by division, department and business function.

Websense implementation & management for web filtering

Implemented and managed Messagelabs integration for AntiSPAM and external email relay.

Managed DR site and site-to-site VPN tunnels established for DR replication to Las Vegas location. Create recovery runbooks for DR exercise recovery.

Implemented & managed Tandberg Video conferencing systems.

Web server security hardening. Numerous web site deployments of various kinds. SSL certificate management.

HP EVA SAN management. Defining zones and assigning LUNs to resources. Dynamic LUN expansions and disk utilization monitoring.

Implemented SNMP and Windows based monitoring using WhatsUp Gold.

Sr. Technical lead for all IT & business technology initiatives. As well as RFP/RFC, change management, release management, delegation of control.

Aug 2002 – Mar 2006 Alvarez & Marsal Holdings, LLC New York City, NY

Sr. Network /Systems Engineer

Designed, sized, quoted, sold to senior management, implemented and managed a very large enterprise & infrastructure upgrade which consisted of a Windows NT to Windows Server 2003 migration. While simultaneously upgrading a single server Exchange 5.5 POP3 e-mail environment to an Exchange 2000 server Active/Passive Cluster.

Obtained a Cisco Catalyst 6509 switch at 75% below cost. Hired outside consultants to install and configure the switch properly.

Lead and implementer of consolidating all telecommunication accounts and services with one vendor to obtain competitive pricing on leased lines and carrier services.

Managed all licensing and negotiated Microsoft Enterprise Agreement that would meet the growing needs of the firm while providing a $500,000.00 savings in the course of 3 years.

Vendor selection, pricing and negotiation.

Perform research and analysis on solutions that would meet the firm’s needs and present costs and justifications based on industry best practices.

Managed & Secured 15 remote sites with Checkpoint FW1/VPN Gateways initially running NG FP3 which were later upgraded the NG w/AI (R55). Created gateway-to-gateway VPN tunnels between all remote locations to centralize management and unify a once distributed multi-domain domain infrastructure which previously had not interconnectivity and no security from outside threats. Manage firewall/ vpn policies and Secure Client VPN desktop policies. Implement complex Checkpoint configurations for Data Forensics & Expert Testimony data lab.

Managed all Cisco devices ranging from 2620-2821 Series routers to Catalyst 2948-6509 series switches. VLAN creation and management and fibre trunks between switches. Configured and implemented Cisco Cluster configurations on remote office deployments for ease of management and better network performance in remote sites.

Design and implement Windows Server 2000 Cluster (Exchange) and Windows Server 2003 Cluster (File & Print). Blackberry Enterprise Server Implementation and management. SQL Server 2000 installation, administration and backup. Managed IIS, Exchange 2000 NLB Front-end Server and Exchange 2000 Back-end Server 2 node Cluster, 12 remote Windows Server 2003 domain controllers.

Designed and implemented Fibre Channel backup system.

Design/Implemented/Managed an intercontinental Domain DFS hierarchy.

Dramaticaly reduced IT spending.

Jan – Aug. 2001 Douglas Elliman, L.C New York City, NY

Network /Systems Administrator

Windows NT/2000 Server Administration, Maintenance and Support. Domain Controllers, File/Print Server, IIS, SQL, Exchange 2000. User Accounts, Mailboxes, Print Queues. Active Directory Objects and Login Scripts.

Server builds and installs on Dell’s 6000 server family. Windows 2000 Server/Advanced Server installs. Exchange 2000 Server, FaxMaker and SQL 7.0 Server installs. Setup of independent DHCP server for remote sites.

VLAN Management as well as setup of the Cisco switching equipment. Configured Routers, switches and troubleshot advanced routing issues.

Aided in the implementation of a Gateway-to-Gateway VPN between hub office and all remote locations. Internet Security Systems (I.S.S.) and Globix manage this VPN solution.

Assured minimal downtime of all vital system of the company.

Aided the consulting staff from Morse Micro Solutions in implementing an infrastructure/server upgrade to Windows 2000 which involved complex LAN/WAN routing and switching, server upgrades as well as resolving network based issues consequent to the change.

Handled support issues with third party vendors. These include but are not limited to: Microsoft, IBM, Cisco, Dell, GFI, Network Associates, Mcafee, Xerox, Veritas, Nokia and OPSEC.

Achieved stability of backup jobs on all servers with Veritas’ Backup Exec 8.5. Successful implementation of Remote Backup Agents, Open File Option, Exchange Backup Agents and other key components of the Veritas Backup Exec product line.

Found cause and resolve for a variety of preexistent ongoing issues. Ranging from complex Xerox printing systems, to server issues and custom applications that are vital to the company.

Worked hand in hand with the legacy systems support staff in resolving routing, performance and network based printing issues on an IBM AS/400 system that hosted the company core application.

Enhanced Virus defense at an enterprise level by standardizing virus protection applications on desktops and servers while making updates on PC and Server level virus signature files. Maintaining Antivirus software up to date and implemented the recommended configurations in accordance with Mcafee and Network Associates thus obtaining a higher level of antivirus protection company wide.

Last point of escalation for the departmental helpdesk comprised of eight peers. Resolved intricate desktop issues. Ranging from Windows 95/NT error messages to user profile related problems.

Consulted directly with IT management in relevance to future project planning, product recommendations and implementation.

Oct. 2000-Jan. 2001 Alternative Pharmaceuticals

Solution Provider/ Systems Support (Consulting)

Windows 2000 server installation and configuration for a internet connection sharing solution. Internet Connection Sharing, NAT, TCP/IP, WINS and DNS configurations to ensure proper internet connectivity.

Network configuration of Gateway Desktop PCs, networks resources and QMS Color Laser and HP printers.

Installation, configuration and monitoring of Veritas Backup Exec 8.0 UPS Worldship network solution integrated into network infrastructure. Phone support as needed by the client.

Sept. 2000-Feb. 2001 Lucaya Books and Computer Center

Solution Provider/ Systems Support (Consulting)

Migration of a MS-Access software solution to a SQL backend solution. Installation and configuration of Compaq Proliant 2500 with RAID 0 configuration and SQL Server 7. Data migration and software testing was also provided.

Provide recommendations for system updates and lowest prices by known vendors.

PC support and software support since 1998.

Windows NT server install and configuration for a internet connection sharing solution. TCP/IP and DNS configurations to ensure proper internet connectivity.

Windows 98/Me desktop configurations as well as domain user account configuration in User Manager for Domains. Some PC repair work as well as phone support.

1997-2001 Midtown Comics New York City, NY

Solution Provider/ Systems Support (Consulting)

Migration of a MS-Access software solution to a SQL backend solution. Installation and configuration of Compaq Proliant 2500 with RAID 0 configuration and SQL Server 7. Data migration and software testing was also provided.

Provide recommendations for system updates and lowest prices by known vendors.

PC support and software support since 1998.

Sept.1998 – May 2000 Raritan Bay Medical Center/S.M.S. Perth Amboy, NJ

3rd Level Network Technician/Network Administrator

Novell 4.11 and Windows NT administration. Servers, accounts, NDS trees, volumes, home directories, login scripts and print queues.

Exchange 5.5 Server administration. Creating users mailboxes, managing server resources, and Internet and ms-mail connectors.

Administrator of redundant MS-SNA 4.0 servers that connected to a mainframe via dual 128 KB leased lines to Malvern, Pennsylvania as well as support and configuration of mainframe 3270 sessions with Walldata’s RUMBA product. Development of connection profiles and keyboard mappings for multiple Unix and mainframe sessions via LAT and TCP/IP.

Administration of LAN/WAN, which consisted of two main hospital buildings, connected via dual T1 lines by 2600 routers to CSU/DSU. Many smaller satellite offices were located in the vicinity of the two main buildings. Some were connected via fibre and some were connected via T1 lines.

Managed 3Com 10/100-switched hubs connected via fibre panels to and from central FORE switch.

Deployment of Cisco 5000 and redundant Cisco 6500 Catalyst switches intended to upgrade the central FORE switch and the 10Mps backbone to 100/1000 Ethernet. Replacement of 3com Superstack Switches to Cisco Catalyst 2920 series switches throughout the organization.

Participated in replacement of old fibre structure and placed new fibre and fibre panels throughout the organization.

Troubleshooting CAT3 and CAT5 wiring and established cross connects on 110blocks 66 blocks and patch panels. This was for PCs, network printers, line printers as well as dumb terminals.

Provide support for many third party department specific software packages. These included but were not limited to Monarch, Quick Books, CBORD, Omnicell, Great Plains Accounting Software, and Imaging Management Systems Document Imaging among many others.

Conversion from a Windows 3.11/DOS desktop environment to an organization wide deployment of Windows 95 and NT Workstation. This was done with the use of Symantec’s Ghost software. A team effort was key in development of PC images.

Managed to largest NT Workstation rollout in the institution and setup mandatory user profiles as for connectivity to a DEC Alpha imaging system.

Backup and restoration of network servers and user data with the use of Arcserve for Novell and ArcserveIT for NT.

Managed Internet connectivity and security through a Raptor Firewall.

Provided PC, Dumb Terminal and Server support to 1000+ users and computer devices throughout the organization. Troubleshooting of connectivity and hardware for PC, AT&T, DEC Terminals and peripheral devices.

Maintenance and administration of 3 Lucent Technologies ISN network nodes. This included troubleshooting of ISN concentrators located in communication closets on every floor and wing of the institution. Logging out of hung DEC terminal server ports. Creating permanent logical circuits and resolve connectivity issues.

PC desktop support of software, hardware and wiring.

Jan.1996–Aug.1998 United Staffing Systems New York City, NY

IT Manager

Network and electrical rewiring achieving compliance of New York City Workers Compensation and Fire and Safety Commission laws.

PC / Network technician reducing PC / Network deficiencies to a near 0% throughout the entire WAN.

Rollout/Conversion from Windows 3.11 to Windows 95 as well as Office 97 integration.

Successful implementation and administration of interoffice e-mail with the use of MS-Mail.

Stabilized network printing problems monitored network resource usage.

Implementation and rollout of network optical scanning solution with Visioneer Paperport software and scanners.

Setup and administration of NT Servers using TCP-IP as primary network protocol as well as the use of DNS, WINS and DHCP.

Setup of Microsoft Exchange Server 5.5 followed by a migration from previous e-mail system. Finalized by user account setup and administration. The purpose of this project was to allow the users to have, in addition to interoffice e-mail, the ability to use POP3 and IMAP4 to send and receive e-mail from the Internet through a dedicated T1 line.

Managed software licensing as well as organization of training system for network users.

Setup and administration of training and testing facilities in all offices for applicant screening.

1998 Prudential Roseland, NJ

PC desktop Support/Second Shift (Temporary)

Provided support for 500+ NT user network and PCs during the third shift and weekends representing CompUSA.

1994 - Dec.1995 CompUSA\United Staffing Systems New York City, NY

Field Technician (Temporary)

On site PC and Server installation for CompUSA customers. Building and configuring Client Server and peer-to-peer solutions.

Hardware and software troubleshooting.

Installed cards, devices, printers, etc.

1994-1996 American Computer System Perth Amboy, NJ

PC / Network Technician

Assembly and repair of PC Clones and support and repairs for name brand PC. Memory upgrades, hard drive changes, video, sound and processor upgrades. Other peripherals installations also.

OS installations and configurations.

Printer repairs on HP LaserJet family printers.

Peer to peer network builds and small client/server installations.

A few Novell to Windows NT migrations.


2000 Microsoft Certified Systems Engineer New Jersey

Certified in Exchange 5.5, TCP/IP, and the four Windows NT Core requirements. (NT Server, NT Workstation, Enterprise and Networking Essentials). Presently pursuing Cisco CCNP and Windows 2000 M.C.S.E. Certifications.

1997 IKON/ Valinor New York City, NY

Completion of all Microsoft Certification Courses.

1996 – 1997 T.C.I. New York City, NY

PC Technician Degree. Undergraduate with a 3.93 G.P.A.

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