Customer Service Security Officer

Location:

Fairburn, GA

Posted:

June 27, 2018

Contact this candidate

Resume:

DENISE TOLBERT

CONTACT

**** ****** *****

Union City GA 30291

Phone: 470-***-****

Email: *************@*****.***

ASSESSMENT

Dedicated and compassionate

provider of care, companionship

and comfort for various age

Demographics. Patient, personable

and professional in responding

to Individual needs with a gentle

touch and caring attitude

centered on treating all with

dignity and respect.

SOFTWARE EXPERTISE

Microsoft Excel, Word

Access & Database Applications

PROFICIENCIES

Physical Care

Independent Living Facilitation

Warm Companionship

Anxiety Reduction

Documentation

Cognitive Support

OTHER EXPERIENCE

Brownard Security

Security Officer

Atlanta, GA

2008 - 2010

Fulton Sheriff’s Dept.

Detention Officer

Atlanta, GA

2004 - 2008

EXPERIENCE

Program Coordinator, Decatur, GA – Hope Youth & Family Services January 2016 - April 2017 Responsible for counseling Individuals on a daily basis and provide daily living skills routinely to pro- mote independent living. Documented client medication distribution and intake as needed and per- forming routine inspections of residential units. Well versed of HIPAA guidelines and proficient in training others of privacy policies and client rights. HIGHLIGHTED RESPONSIBILITIES:

Initiated and facilitated support groups for special population residents with debilitating diseases

Maintained and updated client condition and activity documents on a regular basis

Coordinated social activities and outings that were well suited for individuals growth and development Primary Foster Care Provider, Union Springs, GA – National Youth Place Corp 2014 - April 2016 Responsible for the safety and welfare of various children placed in home from Department of Juvenile Justice. Ensured that all mental and physical Dr. appointments are kept, coordinated visits with parents and case managers and weekly visits with psychologist. Distributed proper medication to children and provided daily living needs.

Director, Union Springs, GA – Cailai’z Daycare May 2010 - July 2015 Highly qualified daycare professional with a proven track record of creating and implementing policies to meet the varying needs of children, with emphasis on child development and education. Responsible for providing comprehensive care to children from infants to twelve years of age and effective in creating a nurturing and stimulating environment for each child’s learning and growth. Carried out daily duties of preparing and serving snacks and meals to meet dietary requirements of each child. HIGHLIGHTED RESPONSIBILITIES:

Provided support for each child’s family in being involved with the child’s daily progress, and communicate with them on daycare policies and any issues

Delivered first aid when needed and documented all incidences for parents and liability purposes EDUCATIONAL BACKGROUND TRANSFERABLE SKILLS

EMORY UNIVERSITY

Bachelor of Science

Major: Criminal Justice

Tampa, FL

Polished, professional customer service

professional offering:

An unwavering commitment to customer

service, with the ability to build productive

relations, resolve complex issues and win

customer loyalty

Strategic relationship and partnership-

building skills - listen attentively, solve

problems creatively and use tact and

diplomacy to achieve win-win outcomes

Outstanding skills in coordinating with

other professional staff

ATLANTA MEDICAL & DENTAL CAREERS

Diploma

Certified Nursing Assistance

Atlanta, GA

ATLANTA TECHNICAL INSTITUTE

Diploma

Customer Service Training

Atlanta, GA

3235 OAKLEY PLACE, UNION CITY GA 30291 PHONE: 470-***-**** EMAIL: *************@*****.*** PROFILE

Exceptionally sensitive and dedicated Customer Service Provider and Caregiver with a strong record of service and client satisfaction. Adept at handling a variety of client issues and problems with kindness and professionalism. Flexible scheduling availability to include evenings some weekends and emergency situations as required. 3235 Oakley Place Union City GA 30291

Phone: 470-***-**** Email: *************@*****.*** DENISE TOLBERT 3235 Oakley Place Union City GA 30291 Phone: 470-***-**** Email: *************@*****.*** REFERENCES

NAME POSITION CONTACT INFORMATION

Cherish McDonald

Flight Attendant

Delta Airlines

Phone: 404-***-****

Antonio Hargrove

Supervisor

Brownard Security

Phone: 404-***-****

Kevin Nick

Apostle

Higher Dimensions Church