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Practical Nurse Customer Service

Location:
Newport News, VA
Salary:
48880
Posted:
June 27, 2018

Contact this candidate

Resume:

Jennifer L. Munyon

*** ***** ****

Hampton, Virginia 23664

(C) 757-***-****

mail to: ac51d9@r.postjobfree.com

Objective: I am seeking a job as full time Licensed Practical Nurse to utilize my current skills and build a more diverse set of skills as well.

Work History

3/2014-Present Licensed Practical Nurse, Nursing Supervisor: American Addiction Treatment Center Newport News, VA

• Responsible for all medication administration of patients in clinic daily.

• Provide all medical referrals, lab testing, PPD testing, nursing assessments on patients as ordered.

• Perform chart checks to ensure proper medication and treatment administration for patients.

• Perform medication counts on all patients with scheduled narcotic prescriptions.

• Monitor patient Prescription Monitoring reports monthly and quarterly as needed.

• Fill out proper documentation according to patient assessment for intake into program.

Nursing Supervisor responsible for overseeing all nursing staff in all 3 AATC clinics.

Schedule patients for up to date physicals and assessments by MD as needed.

Carry After hours emergency phone for clinics to answer all incoming calls from hospitals, MD and patients as needed

Act as point of contact for all medical issues and needs in all AATC clinics.

Verify guest dosing for patient courtesy dosing here at AATC

Perform urine drug screening in house with point of care testing and send to LabCorp for confirmations as needed.

4/2012-3/2014 Licensed Practical Nurse: Golden Living Center Bayside Poquoson, VA

• Responsible for all medication administration of residents

• Provide all treatments ordered by resident physician

• Perform chart checks to ensure proper medication and treatment administration for residents

• Perform blood sugars on residents, administer insulin as ordered

• Monitor & prevention of resident falls

• Fill out proper documentation according to protocol

1/2011- 06/2011 Licensed Practical Nurse: The Gardens at Warwick Forrest Newport News, VA

• Responsible for all medication administration of residents

• Provide all treatments ordered by resident physician

• Perform chart checks to ensure proper medication and treatment administration for residents

• Perform blood sugars on residents, administer insulin as ordered

• Monitor & prevention of resident falls

• Fill out proper documentation according to protocol

8/2010- 10/2010 Licensed Practical Nurse: Children’s Clinic, Newport News, VA

• Triage Patient’s to be seen by the doctor and run urinalysis and hematocrit, eye

screening and hearing test for annual checkups

• Administer Immunizations according to current schedule for pediatric patients

• Call in prescriptions for the attending doctor to the pharmacy

• Responsible for all correspondence for patients, including forms, faxing records,

making appointments

5/2009 –1/2011 Claims Processor: Riverside Medical Group Billing, Newport News, VA

• Works under the direct supervision of the Accounts Receivable Manager and Senior

Accounts Receivable staff.

• Responsible for account follow up on all unpaid insurance claims.

• Develops positive communication with patients and practices with accurate research

Follow up and prompt customer service.

• Corrects and makes appropriate adjustments to accounts as needed.

5/2007 – 1/2009 Program Secretary: Colonial Services Board, Williamsburg, VA

• Types memoranda, letters, reports and other documentation.

• Transcribe dictation.

• Opens, maintains and closes client records.

• Xeroxes client charts and related correspondence.

• Answers program office phones. Responds to inquiries or refers as appropriate.

• Serves as receptionist, greets and refers visitors.

• Schedules and maintains appointment calendar.

• Prepares client intake forms, applies program fee policy and performs intakes.

• Collects and processes client fees and prepares bank deposits.

• Maintains office filing systems and readies client charts for service.

5/1998 - 2/2007 Administrative Associate: Sentara Healthcare Newport News, VA

• Responsible for performing initial patient triage, collecting patient financial

information, demographics and insurance information during registration of

patient into the system for treatment in Emergency Department or testing in

Outpatient Department.

• Responsible for collecting monies for insurance co-payments or from self-pay

patients.

• Dealt with doctor's office staff to obtain correct prescriptions and directions

for patient testing and procedures.

• Responsible for transmitting patient information for worker's compensation claims

to doctor's offices, other medical facilities and insurance companies.

• Obtained certification in Phlebotomy during this tenure; also worked as

Phlebotomist for 2 years.

• Transferred to open new facility due to self-sufficient capabilities and

experience; no direct supervision required.

• Official point of contact with knowledge to competently run the department while fielding

staff or patient concerns.

Summary

• Excellent customer service skills

• Able to provide management support in a stand-in capacity, perform initial triage

of patient, schedule employees, audit patient charts, ensure smooth patient

flow, field departmental questions and investigate issues.

• Skilled in phlebotomy and laboratory services

• Experienced in filing and filtering office communications

Education

2009-2010 Licensed Practical Nursing Program Graduate June 2010

Riverside School of Health Careers, Newport News, VA

References

• References upon request



Contact this candidate