Sales Human Resource

SATYAKI ROY

Contact: +91-858*******/ 825******* ~ E-Mail: ************@*****.***

JOB OBJECTIVE

In quest of career enhancing opportunities in the domain of Operations with an organizationof repute, preferably in E-commerce /Logistics preferably in Kolkata /West Bengal

PROFILE SUMMARY

A result oriented professional with 1.5 years of experience in Branch Operation in Logistics - E commerce/Courier

•Knowledge of monitoring various branch operations and maintaining long-term customer

•relationships through the provision of high quality service

•Skilled in planning, organizing and directing sales teams to ensure the achievement of group sales,

•revenue goals and profit objectives

•Competent in monitoring market behaviour& escalating business, profitability & market coverage

•Excellent communication & people management skills with ability to lead multi-skilled teams

KNOWLEDGE DOMAIN

•Handling branch operations with major focus on bottom line profitability along with utilizing available resources

•Administering customer centric operations by achieving delivery & service quality norms and ensuring the timely preparation of MIS reports

•Generating increased sales for achievement of revenue targets

•Analyzing latest marketing trends and tracking competitors’ activities and providing valuable inputs for fine tuning sales & marketing strategies

•Maintaining minimum turn-around-time as well as building & maintaining healthy business relations with clients

ORGANISATIONAL EXPERIENCE

•From 22nd December 2016 to 21st May 2018 at Vulcan Express Pvt.Ltd- Snapdeal Logistics as Last Mile Delivery Center Head at Durgapur

Highlights:

•Operation,H.R,Finance,MIS,management,FPI,Sells,Customer services of total logistics of Branch.

KRA

1.Maximum outcome with minimum usage of resources.

2.Maintaining the SOP.

3.Maintaining the delivery TAT (B2C).

4.Maintaining the employees' job satisfaction (Minimum attrition)

5.Maintaining legal and HR documentation and process clear and transparent.

6.Confirming Zero Lost of stock.

7.Maintaining Zero shortage of Cash(petty cash / daily collection).

8.Maintaining Zero fake attempt of delivery by any Delivery executive.

9.Keeping follow up on whole operation in two shifts(1st ans 2nd).

10.Maintaining higher performance from last days of performance.

11.Maintaining Zero Tolerance policy on misbehavior with women

customers and children and in case of theft etc.

EDUCATION

• M.B.A in Human Resource Management in Annamalai University in Kolkata in 2015

•BA (Pass) from Burdwan University in 2009

Other Courses:

•Basic Course (3 Months) from DOEACC Society, Jadavpur University Campus in 2010

•C.I.T.A (Pre-diploma) Course (6 Months) from Youth Computer Centre, Ajaynagar in 2013

•Tally Course (C.F.A.S) (3 Months) from Youth Computer Centre, Ajaynagar in 2013

IT SKILLS

•Well versed with MS Office 2007 (Word, Excel & PowerPoint), Mail Merge, Database, Shorting, Tally, Ex-next Generation, FoxPro and Internet Explorer

COMMUNITY DEVELOPMENT WORK

•Participated in Blood Donation Camps at College Level

PERSONAL DETAILS

•Date of Birth: 20th September 1988

•Permanent Address: B- 120, Purabi Sarani, Sector 2C, Bidhan Nagar, Durgapur, Burdwan-713212, West Bengal

•Languages Known: English, Hindi & Bengali

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