Customer Service Office

Sean T. Grant. **** W. **rd Street. Brooklyn, N.Y. 11224. (M) 347-***-****. ***********@*****.***

SUMMARY OF QUALIFICATIONS:

Type 50 WPM; Data Entry (Approximately 8,000 keystrokes per hour) Excellent Interpersonal, communication and extensive Customer Service skills Proficient in Microsoft Word, Windows, Excel, PowerPoint, Mail Merge Operated Color Copiers, Scanners, Fax machines, Pitney Bowes Stamp Machine.

EXPERIENCE:

Green Key Resources, L.L.C. New York, N.Y. Mail Services Assistant/Office Administrator: 02/2016-Present Assistant to the Mailroom Correspondence Supervisor for National Debt Relief; Cut and opened mail. Sorted documents and placed in proper category bins. Scanned documents for lawyers, paralegals and employees in Singapore to review. Prepared multiple envelopes and packages for pick up and departure. Assisted in training and lead a team of new hires. Temporary coverage for the Office Administrative Manager for NAACP Legal Defense Fund; Maintained the kitchen area. Distributed incoming mail into employee slots. Filled copiers and fax machines/ changed cartridges. Placed postage stamps on outgoing envelopes and packages. Logged and scanned funding checks, ordered and distributed supplies. Assisted in transferring Web-MD from previous location (Google Building), to lower Manhattan (395 Hudson Street). Prepared employee's work stations with office supplies. Performed maintenance and other custodial duties, stocked shelves, fridges.

Office Team/Robert Half, Inc. New York, N.Y. Administrative Assistant: 08/2015-01/2016 Registered foreign and domestic students at N.Y.U. Tandom School for Engineering; Entered student information into Albert.com and PeopleSync.com. Photocopied student's identifications and scanned information into N.Y.U. database for students to seek employment.

Prime Staffing, Inc. New York, N.Y. Health Information Specialist: 09/2013-10/2014 Assembled medical records with Elder Serve Health for new patients and existing patients with multiple volumes. Dis-enrolled expired patients. Gross and fine sorted loose medical record forms and placed them in alphabetical order. Drop filed medical records into member’s binders and folders to be prepared for uploading into Litchi System. Audited and scanned of patient medical records, uploaded information into Litchi System and destruction of medical records.

Prestige Personnel. L.I.C., N.Y. Shipping/Filing/Data Entry Clerk: 02/2011-01/2013 Filed confirmation forms and quotes sheets in numerical and alphabetical order for Hardware Specialties, Inc. Packed components and fasteners for shipping to clients foreign and domestic. Created shipping labels via Fed Ex, DHL, and UPS; placed labels on cartons and/or boxes for parcel pick up and the end of the day. Entered information received from dock workers into data system. Transferred necessary information via email to brokers for their records.

P.H.D Media, Inc. New York, N.Y. Office Administrator/Receptionist: 02/2006 - 05/2008 Ordered, stocked and inventoried kitchen and office supplies to meet the daily demands of a large staff. Filled copy paper into fax machines and copiers; as well as, provided repairs as needed. Sorted and distributed mail and delivered packages to various departments throughout the agency. Filled in for absentee receptionist; greeted clients, handled multi-line telephone system. Scheduled travel arrangements and conference room meetings via Microsoft Outlook.

Securitas Security Services. White Plains, N.Y. Payroll Coordinator/Data Entry: 08/2002 - 10/2005 Entered hours, pay rates and personal information into company data system for over 300 Security Officers and administrative staff. Distributed checks on a weekly basis as well as W-2 and W-4 forms annually to all employees. Ordered and inventoried office supplies, uniforms and badges to ensure that company dress code was met. Called Security Officers to inform them of their assigned post and shift-rotations; (e.g. 8-4, 4-12, & 12-8).

EDUCATION:

The HOPE Program. Brooklyn, N.Y. Courses taken: 12/2010 - 06/2011 Business Communication, Customer Service & Conflict Management. Computer Training in Microsoft Word, Excel, PowerPoint, Mail Merge & Internet. Weekend Internship with Brooklyn Borough President. Certificate of Completion earned; (Mail-Merge, Microsoft Word, Excel, and PowerPoint).

Berkeley City College. New York, N.Y. Credits Earned: 1989-1991 Major: Business Administration/Keyboarding

William E. Grady High School. Brooklyn, N.Y. General Equivalency Diploma (G.E.D.) 1984-1987