Customer Service Data Entry
Resume:
Tamara L Beeman
**************@*****.***
OBJECTIVE: Seeking part time or full time employment to secure a challenging and fulfilling position in Customer Service, Collections, Data Entry, within a call center environment in which I can utilize my organizational skills and be provided with advancement opportunities. EDUCATION:
Cibola High School - Diploma
Pima Medical Institute - Certificate - Medical Assisting University of Phoenix Online - 2 years general courses and refreshers TECHNICAL SKILLS: Training with Adecco Employment Services - San Francisco CA - Recruiting and Office Supervisor training course for 6+ years of different training classes for agency. Office, sales, customer service, computers Training with Target Financial Services - customer service, call center training, retention, collections, Internet 5+ years Very proficient with computers utilizing Windows, Word, Excel, advanced internet usage 50 wpm typing, 10 key proficient
PROFESSIONAL EXPERIENCE:
Hierarchy Tattoo & Body Piercing Dates of employment: 04/14 to current Office Manager/Payroll Services
● Accounts Receivable and payable
● Manager duties include overseeing the office, weekly ATS payroll system, collections
● General office duties including answering phones and office clean up
● Assisted with T-shirt printing business attached to the tattoo shop
● Social Media expert - updated and assisted clients with orders of T-shirts and setting up general appointments Copperstate Tools Inc. (Ace Tools) Dates of employment: 02/12 - 02/14 Collections Manager
● Collections and customer service for small business
● All collections from 30 days past due forward
● Research billing and ensure accuracy for payroll
● Set up payment plans, negotiate payment arrangements
● Spreadsheets completed daily to track collection efforts, using Excel and Microsoft Word
● Help with general office duties - payroll. filing, data entry Verizon Wireless Dates of employment: 09/10 - 01/12 Senior Customer Service Rep
● Inbound customer service calls for Verizon Wireless phone service
● Escalation calls handled with a supervisor title
● Assisted with general maintenance - name changes, add lines, fees and reversals, upgrades
● Sales and upgrade of devices
● Emails to team in managers place for upcoming events and changes
● Team Lead in the absence of supervisor - 12+ employees - handled meetings and incentives Target Financial Services Dates of employment: 11/04 - 09/10 Senior Collections Representative/ Senior Credit Advisor/ Customer Service Supervisor
● Inbound and Outbound calls for Target store credit card and Target Visa credit card
● 30 to 190 days past due
● Manual Collections - Skip Tracing - handled 150 accounts
● Escalated Inbound Customer Service calls
● Took all customer compliment and complaint calls
● Over the phone technical support for Target.com website, changing passwords, setting up auto payments
● Filing, data entry, spreadsheets
Adecco Employment Services/MCI WorldCom Chandler Dates of employment: 11/98 - 10-04 Billing and Invoice Specialist (Tosco Corporation) - Administrative Support/Recruiter
● Weekly ATS payroll system for 9 different sub contractors through Adecco (approximately 400 employees)
● Office Administration - filing, data entry, invoices, billing, bookkeeping, spreadsheets
● Scheduling
● Verify billing information and invoices for accuracy
● Match and attach invoices and timecards for all contractors Reception/Recruiter - (Adecco main office/Tempe)
● Meet and greet applicants for the call center
● Set up of applicant new hire process including testing on computers, resume help
● Set up and conduct all interviews for call center (customer service and technical support)
● Payroll
● Filing, data entry, form distribution and entering
● 8 line switchboard operator
Administrative Assistant/Recruiter
● Reporting to client (MCI WorldCom)
● Updating and maintaining headcount for various in house company projects for customer service and Hewlett Packard technical support
● Support, scheduling, testing, monitoring, all interviews, new hire orientation
● Face to face interaction with employees under temp agency including corrective action, visibility and communication for temp agency
● Filing, bookkeeping, data entry, payroll, billing
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