Customer Service Sales

EMMANUELLA S.N. MENSAH

**** ** ** **, ******** Alberta s s587-***-**** cell s *********@*****.**

HIGHLIGHTS OF QUALIFICATIONS

Experienced work as a cashier and customer service clerk

Experience in sales and customer service

Outstanding organizational, interpersonal, intercultural communication skills

BSc in Accounting

RELEVANT EXPERIENCE & SKILLS

Accounting and Finance (International Needs Ghana 2012-2013)

Worked as a finance and sales assistant at a Non-governmental organization

Updated staff loan records on a monthly basis and ensure quality assurance measures were followed.

Audited invoices and receipts prior to being processed for payment

Made bank payments and deposits

Cashier and Sales

Scan merchandise items (Sobeys Millwoods Common)

Weighed items to determine accurate unit price (Sobeys Millwoods Common)

Process transactions and received payment by cash, credit cards or automatic debits (Sobeys Millwoods Common)

Sorted and counted currency and coins at the end of each shift (Sobeys Millwoods Common)

Maintained accurate records for sales to help derive the right figures (La Belle Beauty Supply)

Researched and provided ideas to boost sales and promote products (La Belle Beauty Supply)

Managed inventory (La Belle Beauty Supply)

Customer Service

Welcomed customers into the business with greeting

Attract potential customers by answering product and service questions; suggesting information about other products and services.

Provided assistance to customers in locating products: particular brands, location, by price or other preferences.

Prepare product or service reports by collecting and analyzing customer information.

Office Administration (International Needs Ghana)

Responded to clients and stakeholder inquiries

Performed general office filing and data management

Assisted with special projects

Library Shelver (University of Alberta)

Sorts, shelves, and files various library materials accurately according to library

classification systems (alphabetic, numeric, and alphanumeric)

Reads shelves for accuracy and re-shelves misplaced items

Unpacks and packs boxes of books and other library materials

Performs routine support tasks

Communication & Interpersonal Skills

Possess a friendly disposition

Be an active listener on both personal and group level, and effective communicator (oral & written in English)

Make decisions and solve problems confidently, with flexibility and positive attitude towards people and situations

Have a mature and friendly personality, non-judgmental and genuine to help others

Work as a team member proficiently and highly organized

EDUCATION

Bachelor of Arts (in progress) Present

University of Alberta

Economics

Bachelor of Science in Administration 2012

Central University, Ghana

Specialized study:

§Accounting

EXPERIENCE

WORK EXPERIENCE

Cashier 2016 – date

Sobeys Millwoods Common

Edmonton, AB

University of Alberta

Library Shelver 2016-2017

Sales Associate 2013 – 2014

La Belle Beauty Supply

Finance and Accounting Associate 2012 – 2013

International Needs (Ghana)

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