Customer Service Sales

TIM FLORES

**** ***** **., ******, ** ***** C: 310-***-**** ******@*********.*** linkedin.com/in/tim-flores-4459458

SUMMARY

Results-Driven Leadership. Whether leading Baby Boomers, Gen X or Millennials figures out what makes teams tick, trains and transforms individuals into top-performers.

SKILLS

Operations Management, Training & Development, Change Management, High touch point Customer Service & Account Management (KPI's), Sales support & prospect presentations, P&L Management, Budgeting, Continuous Improvement (including but not limited to Six Sigma, Lean Manufacturing, 5S), ISO management

Digital Print production, Book Bindery & Finishing, Quick turnaround Fulfillment, High volume Mailing Production, Inventory Management, Law Enforcement, Human Resources, High Employee Involvement, Team Building, CAL OSHA compliance, High Computer Efficiency, Project Management, Vision & Direction

EXPERIENCE

07/2006 to Current

Operations Manager

RRD/Donnelley Financial Solutions Temecula, CA

Provide leadership for the specific efforts required developing better methods, improved quality, client satisfaction, high productivity and lower operating costs

Managed efforts to improve Productivity (in both major processes) by over $1.7 million within 2 years

Maintain active communication between sales and manufacturing organizations and client

Provide sales support by presenting internal capabilities to prospective clients

Manage long-term activity planning based on experience, market analysis and sales forecasts

08/2005 to 07/2006

General Manager

Merrill Corporation La Mirada, CA

Provide overall leadership for Offset Web, Bindery, Digital Print, Fulfillment, and Mailing operations (60 employees)

Implement and manage procedures and process flow charts for various undocumented processes

Implement cost management infrastructure within management team

Develop culture by bridging the various departments into one team environment

05/2004 to 08/2005

Director of Operations

Bowne Irvine/ Costa Mesa, CA

Facilitate initial start up operation to service two major clients in two separate manufacturing facilities on the West Coast (25 employees)

Analyze current expenses of operation versus sales revenue and formulate short and long term action plans to improve profitability

Maintain active communication between sales and manufacturing organizations and client

Price estimating for all new West Coast projects (Fulfillment & Digital Print)

07/2000 to 05/2004

Operations Manager

RR Donnelley Carson, CA

See above for complete list of experience

02/1998 to 07/2000

Manufacturing Supervisor

RR Donnelley & Sons Carson, CA

Supervise fulfillment, mass mailings, and digital print activities on all aspects of production

Supervise Customer Service Department working with major Financial and Healthcare clients

Train and develop employees in various skills including leadership, PC programs, and internal inventory management systems

03/1997 to 02/1998

Customer Service Representative

RR Donnelley & Sons Carson, CA

Worked with major clients in the production of literature fulfillment, mass mailings, and on demand printing

Responsible for the start-up of major clients

Established pricing for various new and existing customers

02/1994 to 03/1997

Team Player; Order Tech; Shift Coordinator

RR Donnelley & Sons Carson, CA

Coordinated workflow for all production and supply inventory on 1st Shift

Leader for distribution of printed literature using multiple shipping services

Assisted with start-up of Fulfillment operation for West Coast

Trained new full-time and agency employees on multiple aspects of the business

01/1991 to 02/1994

Police Cadet/ Park Ranger

Santa Monica Police Dept. Santa Monica, CA

Assisted various departments in administrative tasks including Records, Operations, Vehicle Maintenance, and Jail

Patrolled several recreational parks in city

01/1989 to 01/1991

Sales Associate

Foot Locker Los Angeles, CA

Responsible for stock of athletic apparel, nightly cash register close-out, selling various athletic apparel to in-house customers

EDUCATION AND TRAINING

1999

Bachelor of Arts: PACE/ Interdisciplinary Studies - Labor Studies

CALIFORNIA STATE UNIVERSITY DOMINGUEZ HILLS, CA

VOLUNTEER ACTIVITIES

18 years of coaching youth soccer and serving as referee

25 years coaching little league baseball & 4 year stint of coaching football

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