Customer Service
Resume:
Wilson Asiimwe
Cullman, AL **055
***************@*****.***
OBJECTIVE: Seeking employment with a well-established organization and the opportunity for advancement.
WORK EXPERIENCE:
Golden Rode Broilers. Cullman, AL
Supervisor, Shipping Department June 2016- Present
Daily management of shipping department personnel.
Coordinate daily activities of cooler and freezer operators to maximize timely customer order processing and minimize product damages.
Create customer order manifest to verify quantities/accuracy of product to be shipped.
Maintain an efficient flow of traffic inbound and outbound in docking areas.
Assist operators and supervisors with locating products in the coolers not in correct zone, includes operating forklift.
Provide support by working with sales/purchasing managers to resolve conflicts/discrepancies with customer orders vs. inventory availability.
Provide/maintain safe and efficient facility conditions as well as equipment.
Authenticate all trucks entering docking area, verify delivery is scheduled, and assign a loading dock.
Substantiate that delivery documents (bill of lading) correspond with system generated purchase orders.
Ensure a high quality of loading trucks by putting tight plastic around the stacked pallets so the product gets to the destination in good condition.
Following the safety measures before and during the loading of trucks and ensuring the pallet jack drivers watch out for employees and truck drivers to avoid accidents.
Southern Accents Architectural Antiques. Cullman, AL
Ware house and Delivery Feb 2015- Jun 2016
Made sure the ware house was clean and safe for customers to walk around.
Dust off every material and denail where possible before stacking them up.
Operate the fork lift to load the materials onto the truck.
Made deliveries across the state and ensured customers got their orders on time.
Pace Uganda Kampala, Uganda
Monitoring and Evaluation, Customer Service Jul.2013- Dec.2014
Open and maintain customer accounts
Prepare service Reports by Collecting and analyzing customer information.
Identify and assess customers’ needs to achieve satisfaction.
Keep records of customer interactions, process customer accounts and file documents.
Resolve customer complaints via phone, email, or mail.
Contact customers by phone to verify account information.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Inform customers of deals and promotions.
Ensure customer satisfaction and provide professional customer support.
Communicating and coordinating with colleagues as necessary.
Knowing our products inside and out so that I could answer question of concern.
Mariestops. Uganda Kampala, Uganda
Assistant Records Clerk Jan 2011-Dec 2012
Word processing, gathering information, managing files and records and operating a variety of office equipment.
Compiling and updating account and information for the organization so that information is always current and relevant.
Track record of maintaining high work standards in a fast-paced environment with constantly changing priorities.
Strong written and verbal communication skills including exemplary professional telephone skills.
Able to work effectively, as well as independently, in a high-volume team environment.
Proven ability to work fast, independently and efficiently to meet tight deadlines.
Grace Radio FM Mbarara, Uganda
Announcer Jan 2009-Dec 2010
Actively worked as a radio station's voice and whom the public identified with.
Introduced programs and music, read commercial copy and public service announcements.
Made promotional appearances at public or private events.
EDUCATION BACKGROUND
Wallace State College Hanceville, AL Associate Degree. Physical Therapist Assistant
Ndejje University Kampala, Ug
Bachelor’s Degree. Development Studies
References
Enefaa Fenny
Attorney
Tel. 205-***-****
Dr. Thomas Bannes
Former Director
Dental Arts
Tel. 256-***-****
Mitchell White
Shipping Manager
Golden Rod Broilers
Tel. 205-***-****
Moses Semakula
GAF Logistics
Tel. 256-***-****
Contact this candidate