Customer Service Sales

Joan M. Socia

**** ******** ***** **** **********,VA 23061

***************@*****.*** 508-***-****

OBJECTIVE

I am a bilingual customer service professional with 25 years’ experience seeking a challenging position that will maximize my strengths in the fulfillment of company goals.

EXPERIENCE

Persnal Care Attendant

Tempus Attleboro, MA July 2010-Oct 2017

Assist clients with bathing, showering, grooming, and other personal hygiene tasks.

Engage clients in enriching activities including reading, conversation, and games.

Complete additional tasks such as light cleaning, cooking, errands, and laundry.

English/Spanish Interpreter

Attleboro School District Attleboro,MA January 2012-July 2017

Analyzed ideas expressed in one language and interpreted them in the other.

Developed specialist vocabulary banks.

Prepared paperwork, considering agendas before meetings or lectures.

Organized workload and liaised with internal departments, agencies, and employers.

Worked to a professional code of ethics covering confidentiality and impartiality.

Banquet Supervisor/Front Desk

Double Tree by Hilton Milford, MA April 2012-July 2016

Supervised, organized, promoted, implemented, and evaluated banquet activities.

Presented 950 banquets per quarter, with an average attendance of up to 200.

Ensured consistent and excellent guest satisfaction standards.

Direct Worker

Ocean State Behavior Providence, RI January 2012-July 2016

Implemented service plans developed by the child’s family and the agency.

Provided guidance and redirection for clients with special needs.

Wrote organized and in-depth daily contact notes and kept data on service plan goals.

Provided feedback on service plan goals and progress.

Relief Advocate

New Hope Attleboro, MA, Feb 2014-Sept 2014

Worked with 50 residents at shelter for domestic abused.

Provided a safe and supportive environment for residents in the absence of regular staff.

Supported shelter mission as an integral part of program services.

Helped survivors accomplish their goals.

Assistant Banking Center Manager

Bank of America Attleboro, MA February 2007-Feb 2012

Effectively co-managed eleven employees at bank branch.

Developed and maintained a sales culture environment by mentoring the sales team, conducting meetings and team-building activities, and resolving conflict.

Conducted annual performance appraisals and built branch performance standards.

Maintained communications with current and prospective customers.

Ensured operational integrity and compliance with all industry regulatory bodies.

Served as primary cash vault custodian.

Sales and Service Specialist

Bank of America Attleboro, MA January 2005-February 2007

Performed sales, customer service, and teller transactions.

Established and deepened customer relationships to achieve team sales goals.

Trained and coached tellers on key accountability and tasks.

Served as ATM custodian

Teller

Bank of America City, State December 2004-January 2005

Processed transactions accurately and efficiently.

Built customer loyalty through courtesy and friendliness.

Identified customer needs and provided references to the proper services.

Ensured adherence to all banking regulatory requirements.

EDUCATION

Degree Title, Business Administration -NOVA

Community Collage, Woodland Laurel, MD September 1993

LANGUAGES

Fluent in English and Spanish.

REFERENCES

Available upon request.

Contact this candidate