* * * * * U E E N S T # * Y O R K, PA * * * * *

* * * - * * 8 - 0 0 9 8 M A R C H E R 1 5 1 @G M A I L . C O M MELISSA J . A R C H E R

OBJECTIVE

To secure a position with a company with an opportunity to grow; while utilizing my skills, abilities, experience and knowledge.

FUNCTIONAL SUMMARY

Over 20 years experience in Customer Service.

Hard working, ambitious and willing to learn.

Excellent work ethic, able to view problems in a positive way. Enjoy the challenge of new projects and handling several priorities at once.

EMPLOYMENT

June 2016-present Stateside BPO

Sales Agent/Orkin

Answering inbound calls for Orkin Bed Bug and Termite Divisions July 2016-present Insta Answer

Operator/Customer Service

Answering inbound calls and taking messages for various clients. Also handle customer service calls for iHome products and Brightbox support Feb 2012- present Parameds/PDC Retrievals

Medical Records/APS Retriever

Calling various hospitals, doctor's offices to obtain medical records in a timely manner.

Aug 2011-April 2012 ACD Direct Farmington, UT

Customer Service/Call Center

Taking donations and other phone calls in Call center from home. Worked with different organiations such as ASPCA, St. Jude, PBS. Oct 2010-Mar 2011 York Transcription LLC York, PA

Office Clerk

Auditing transcripts, copying, faxing, and binding transcripts to ensure being sent to various parties in a timely manner.

Court Reporter, sat in for hearings and recorded them to be transcribed and proofed for distribution to various parties involved such as the Judge. Oct 2007-Aug 2009 Cascade Orthopedic Supply Inc. York, PA Shipping/Receiving Clerk

Checking various items from invoice, Receiving items from truck, unloading trucks, stocking shelves, putting items in chronological and numerical order, shipping packages utilizing UPS, FED-EX AND DHL.

Apr 2007-Aug 2007 York Stenographic Services York, PA Subcontracted Typist

Transcribing verbatim for various cases and hearings such Unemployment Compensation, Social Security and Immigration. All work was completed from home.

Oct 1998-Jun 2007 BDP International York, PA

Sr. Process Associate

Position provided general support functions including documentation preparation and data entry of international trade transactions for a global logistics company.

Responsible for open accounts, bank drafts, legalization, consul, letters of credit attention to quality, neatness and detail.

Know and understand the operation and correct use of BDP software and systems.

Ensure that all documentation is completed neatly, professionally, accurately and error-free, with all curent information in proper order and within corporate standards for timeliness.

Handling shipping and customs documents for the Latin American region of the Dupont Chemical Co., Audited various types of documents including bill of lading, commercial invoices, insurance policies, packing lists to ensure that all information is correct to provide the documents to the company when reaching the port in a timely manner.

EDUCATION

July 2011-Nov 2011 Attended Devry University for Bachelor’s Degree in Business Administration/Marketing

1991-1995 Red Lion Area Senior High School, Red Lion, PA General Business courses, Typing

REFERENCES

Available upon request.