SUZANNE JONES

301-****-*** St Surrey, British Columbia, V3W4T1 604-***-**** ac517w@r.postjobfree.com

SUMMARY

Committed to continually learning about new products and services to meet exceptional service levels for all guests; I believe in taking chances and thinking outside of the box. I work well under pressure and do not lose focus on the end goal. Highly proficient at building long lasting relationships, and effectively determining customer needs, I genuinely love people and possess sound customer relations skills. I have finely tuned sales skills and am not afraid to ask for the sale. Presenting a positive company image, I strive to make the workplace a more comfortable environment for everyone.

CORE SKILLS

Task Management

Client Management

MS Office & POS Systems

Staff Hiring & Scheduling

Leadership & Coaching

Purchasing

Event Planning

Forecasting & Budgets

Data & Inventory Management

WORK EXPERIENCE

ROBERT HALF EMPLOYMENT AGENCY Surrey, B.C. Office Administrator and Customer Service temporary positions 2017-2018

RADISSON HOTEL VANCOUVER AIRPORT Richmond, B.C.

Restaurant Manager to Assistant Food & Beverage Manager 2005 – 2017

Ordering and inventory control for all Alcoholic and Non-Alcoholic products needed to run Lounge, Restaurant and Room Service Departments

Searching out and working with local Winery Owners and Representatives to select the best of B.C. Wines so as to compliment the Chef’s menu offerings. We are currently the only restaurant in Richmond offering only BC selections by the glass

Design, Restaurant and Lounge menus for Outlets (seasonal themes and Fresh Sheets) were developed and printed by myself in house

Work with various convenors and company representatives to set up trade fairs or meetings per their noted requirements on their Banquet Event Orders ensuring their return business

Tailoring menus for personal taste or party function themes and assist guests unsure of their choices based on their budgets

Insuring Union standards are met and resolving issues before grievances develop

Implementation of standards for employee and patron activities to ensure liquor regulations are followed

Budget development and monthly review of financial transactions to meet short and long term goals for P&L Statements, reporting monthly

Met or increased Budgeted sales targets 5 years in a row achieving bonus for department

PANTRY RESTAURANTS White Rock, B.C.

General Restaurant Manager to Operations Supervisor 1999 – 2005

Corporately owned location. All food and beverage product ordering and inspection of products on delivery for quality control

Maintain costing and profitability based on Corporate standards by working with, and training current and new franchisee owners at13 locations within B.C

Working daily with Owners at Head Office producing new menu entrees for franchise daily and seasonal menu promotions

Develop and design of recipes for a new franchise concept and assist with opening several locations

Payroll and labour costing, daily and weekly

Daily cash controls and bank deposits, monitoring staff cash outs for discrepancies

POS updates and menu implementation when needed for all corporate locations

CHEESECAKE CAFÉ Maple Ridge, B.C.

Opening Team Restaurant & Bar Manager, Contract Position 1998 – 1999

Lead opening team in Restaurant, Bar and Dessert Service areas

Following opening schedule, purchase of stock for set up of service areas

HOLIDAY INN Chilliwack, B.C.

Catering Sales, Food and Beverage Manager 1997 – 1998

Menu templates for Restaurant, Lounge and Banquets based on Chef’s capabilities and implementing Restaurant and Lounge specials for Hotel Guests

Catering Sales for Hotel Conference and Banquet Space; booking weddings and conferences for up to 350 people

Completed booking for a Shriner's Retreat Convention which brought the Hotel approximately $100,000 revenue in Rooms and Food and Beverage

FIRST MEMORIAL FUNERAL SERVICES North Vancouver, B.C.

Pre-Need Sales 1996 – 1997

Sales of Pre-Arranged Funeral Packages and Cemetary Property to retirees

Developed relationships encouraging family and friend to friend leads

EDUCATION AND CERTIFICATION

Canadore College / Nippissing University North Bay, Ontario 1985

Contact this candidate