Sales Representative Data Entry

Professional Summary

Skills

Work History

B B

** ******** ***** *, ********, NY 12550 • Home: 408-***-**** • Cell: 408-***-**** • ***************@*****.***

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management, and scheduling.

Extremely organized.

Answers phones

Data entry

clerical duties

Strong verbal communication

Excel

Public speaking

self starter

general office

Strong verbal communication

Excel

Public speaking

Extremely organized.

Answers phones

Data entry

clerical duties

multi task

Guest Services Associate, 10/2012 to 06/2018

Huntington Hotel Group – Irving, TX

Checked guests in an out of the hotel, made reservations and processed payments. Answered guest telephone calls promptly and in an appropriate manner. Fostered a positive work environment by consistently treating all employees and guest with respect and consideration.

Handled all guest relations issues in a gracious manner and in accordance with company policies.

Monitored security and handled incidents in a calm and professional manner. Built relationships with guest to increase likelihood of repeat business. Engaged with guest in a sincere and friendly manner. Guest Services Associate/Night Auditor, 10/2002 to 11/2009 Tharaldson Hospitality Management – Fargo, ND

Checked guests in an out of the hotel, made reservations and processed payments. Answered guest telephone calls promptly and in an appropriate manner. Balanced hotel accounts at the end of the day.

Handled all guest relations issues in a gracious manner and in accordance with company policies.

Verified accuracy of financial data.

Resolved issues in a timely and professional manner with knowledgeable and friendly service. Education

References available upon request

Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.

Actively pursued personal learning and development opportunities. Inside Sales Representative/Receptionist, 05/1996 to 08/2001 CIRCOR Spence Engineering – Walden, NY

Set up new accounts, established customer credit, and set up payment methods. Managed a portfolio of 10 accounts that generated $500,000.00in sales. Transitioned an average of 10 leads into paying customers per Mont. Answered customers' questions regarding products, prices and availability. Answered an average of customer calls daily.

Maintained friendly and professional customer interactions at all times. Prioritized daily workflow, including all inbound calls, quotes and sales-related inquiries. Associate of Applied Science : Medical Office Administration, 2012 Heald College - Milpitas, CA

Associate of Arts: Business Management, 1990

Berkeley College - White Plains, NY

High School Diploma : 1986

Newburgh Free Academy - Newburgh, NY

Reference Available Upon Request

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