Customer Service Public Health

Contact Information

Email *****.*********@*****.***

Permanent Address :-Vishweshwar chs, R3/B, Room no-35,Bandrekarwadi,MMrda colony, Ajgoankar plot, Jogeshwari- East, Mumbai-400060

Phone +974-********, +91-740*******

Present address:-Al-shahaniya, Doha, QATAR

Skills

Certificate course in Msoffice, Ms excel, Ms Powepoint Typing speed of 30 wpm

PLAYING MUSIC IN FREE TIME,TRAVELLING WORLD

SUNIL RAMAKRISHNA GOWDA

Executive customer service with over 5 to 6 years of experience providing through and skillful support to senior executives

Experience

ICICI BANK MUMBAI October-2008

May-2009

phone banking officer

1. Convience customer for a PPI

Product

2. (Protection Plus Insurance Policy)

3. Generating the Lead

4. Achieving the target at the end of

the month

India Road side Assistance (Mapfre Company) MUMBAI April-2011

August-2012 Assistance Coordinator cum Backoffice executive

Handling RSA mails, Info mails, complaint Query

Process Flow setup of Volkswagen &Audi

EMIRARTES FLIGHT CATERING (LINENCRAFT) DUBAI September-2012 to

October-2014

LAUNDARY EXPERT

Packing and supplying linen for delivering to Dubai airportMaintain records of inward and outward stock of goods

Making manual balance sheet in paper of total output supply of goods

Dry cleaning and washing linen by using proper level of chemicals

Have a knowledge of proving guest relation service after fresh linen delivered to customer in hotel

Taking feedback of customer about service which we delivered to them in check list

knowledge of using alkaline and bleaching which help to make brightness and whitening of linen.

knowledge to maintain the foam level of chemical to control minerals level of soil in linen

knowledge of linen used in hotel like bedsheet dual sheet pillow cover pillow case, bath towel,face towel making ready before customer check-in in hotel

Hulee impex pte ltd singapore February-2015

May-2015 Management trainee assistance

Work as a management trainee assistance under TEP

pass for 3 + 1 months (holiday visa for trial)

Handling and processing all uniforms which comes from supermarket and hotels for laundering

Cleaning and keeping linen under temperature cool or hot level for washing in big tunnel of machine

Try to keep happy to our clients with good customer service

Regular checking of orders through email sent by clients as per order requirements of new fresh uniform

My job is for 3+1 months but due to my good working techniques company extended my contract for 1month grace after approval of mom Singapore governments because lots of work load in Chinese new year.

CONCENTRIX bpo pvt ltd Bangalore August-2015

September-2017 Customer Service /Guest Relation Executive

Providing good customer service to axis customer and hotel guest in terms of giving membership or discounts to persuading them to take delivery order of any service from us

Handling all queries related k y c (know your customer) documents

Taking request of customer which he need for get good resolution

Handling emails which send by our clients and customers

Authorization work:-

Educating documents related process so that customer keep their account in active status

Educate them about MOPH (ministry of public health )program to follow in terms of cleaning hands,how to keep safe environment practices,how to exit if any mass of casual incident taken place

Taken training of fire safety and practically use fire extinguisher to stop fire by sweeping side by side

have knowledge of fire extinguisher ABC and co2 used according to nature of fire

Al-mukhtar trading company (SIDRA MEDICAL RESEARCH CENTRE HOSPITAL) QATAR -DOHA Dec2017 Currently LAUNDARY /UNIFORM ATTENDANT/ LINEN KEEPER

KEEP STOCK OF ALL UNIFORM WHICH IS DELIVERED FROM FESH AREA

ARRANGING IN RACKS ACCORDING TO NUMBER WISE

COORDINATE WITH GUEST OR CUTOMER ANY PROBLEM RELATED UNPROPER WASH OR STAINS FACED IN LINEN

TAKEN A TRAINING OF USING CHEMICAL USED IN LINEN

BY UNDERSTAING PHP LEVEL USED IN ALKALINE CHLORINE,BLEACHING OR WHITENING THE UNIFORM

SCANNING BARCODED UNIFORMS AND MAINTAIN RECORDS IN COMPUTER

MAINTAIN ALL RECORDS IN EXCEL SHEET TO REPORT MY SUBORDINATES

ALSO MAINTAIN BALANCESHEET INWARD AND OUTWARD OF

SOILED AND FRESH UNIFORM

TRYING TO FINDOUT MISSING OR DELAYED UNFORMS AND FORWARD TO FOLLOWUP SO CUSTOMER NOT FOUND DELAY

TO GET IT

ABILITY TO STAND AND WORK CONTINOUSLY FOR ISSUING UNIFORMS TO STAFF OR CUSTOMER OR GUEST

TAKING RESPONSIBILITY OF ALL STAFF UNIFORM SHOULD BE DELIVERED IN 48 HRS TURN AND HOUSEKEEPING,F&B DEPARMENT IN 24 HRS TURN AROUND TIME

REPORT MISSING UNIFORM TO SUBORDINATES AND ALSO CHECK BY OURSELVES IN MAINTAIN RECORD IN SYSTEM

A NEW UNFORM DELIVERD TO STAFF IF ANY MISTAKES DONE FROM OUR END

TAKING TRAINNG OF FIRE SAFETY, MOPH (MINISTRY OF PUBLIC HEALTH), SECURITY AND SAFETY SERVICES, FIRE EXTINGUISHER HANDLING, EMERGENCY CALL NUMBER, RESUCE OR EVACUATE FROM FIRE PLACE,MASS OF CASUAL INCIDENT TRAINING

Education

St. Mary’s High School MUMBAI 2002

SSC PASSED

COMPLETED MY 1ST LEVEL OF STUIDES IN HIGH SCHOOL

Mittal college- Mumbai University MUMBAI 2004

HIGHER SECONDARY CERTIFICATE

COMPLETED 2ND LEVEL OF DEGREE IN COLLEGE

Mittal college- Mumbai University MUMBAI 2007

THREE YEAR BACHELOR DEGREE OF COMMERCE COMPLETED GRADUATION OF THREE YEAR INTEGRATED COURSE..

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