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Customer Service Microsoft Office

San Jose, CA
June 28, 2018

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PROFESSIONAL SUMMARY: Experienced Human Resources professional with 6+ years of experience. ¬-Personable and articulate with excellent interpersonal and communication skills. Well organized, detail-oriented and able to prioritize effectively to manage conflicting demands in a fast paced environment.


• Proficient Microsoft Office Suite.

• Advanced Workday and Service Now.

• Excellent organizational and ¬¬-communication skills.

• Strong Customer Service background.

• Proficient ¬¬Oracle/PeopleSoft.

• HRIS data management.

• New Employee Orientation.

• Agile and multi-tasking.

• Strong problem-solving.

• Proficient iCIMS, HR Oracle, Taleo, HRIS Lawson, Box, Dokmee, SAP, Kronos, STIX, Stars ASP and IDX.


March 2016 – June 2017

HR Support Representative HGST, Western Digital, San Jose CA

• Responsible for providing daily high quality customer experience to all HGST/Western Digital employees, managers and executives.

• Serve as a first point of contact for general HR questions and help requests via HR Central.

o Answering Payroll, Benefits, Staffing, special events and any HR related questions.

• Service Now – Ticketing system

• Involved People Soft, ADP and Taleo integration in Workday.

o Opening/Closing Reqs.

o Termination

o Updating and changing cost centers

o Promotion, Bonuses/Rewards

o Employee’s personal information

o Auditing all the transactions in Workday

o Contacting all employees and management to complete the transactions in the system

• Prepare and process requests both simple and complex that require research and follow-up resolution.

• Proficiently worked with- ADP, People Soft, Box, Dockmee, SAP, MS Office and Workday systems.

• Contracted through Experis/Sapvix and Kelly Services.

December 2015 – March 2016

HR Representative Cepheid, Inc., Sunnyvale CA (3 months contract)

• Responsible for weekly New Hire Orientation and responsible to verify all new hire documents.

• Manage all employee and manager transactions using Workday (new hire, terms, promotions, comp, etc.).

• Provide accurate and timely support for all data reports (personal data, yearly performance, payroll, etc.).

• Successfully created and managed new exit interview process and procedures.

• Maintain all US employee files and personnel records.

• Assist in the development of new process and implementation for tuition reimbursement program.

• Processed and verified status of invoices using SAP systems.

• Prepared letters, templates and documents as requested by employees.

• Manage all verbal Verification of Employment (VOE) for employees.

• Assisted with collecting data for internal audits.

• Contracted through Richmar Associates, Inc.

October 2015 – October 2015

HR Administrator Fortinet, Inc., Sunnyvale CA (2 weeks contract)

• Maintain, organize and update employee files (500 US employees).

• Prepare more than 150+ employee files and ship to other Fortinet location for HR.

• Screen visitors, answer telephone calls, respond to basic HR inquiries and take messages for HR department.

February 2012 – November 2012

Human Resources Operations Administrator Marvell Semiconductor, Santa Clara CA

• Responsible for weekly New Hire Orientations.

• Coordinate weekly new hires Welcome and campus tours.

• Manage On-Boarding activities: create new hire binders, on-boarding, etc.

• Manage all new hire verification documents (benefits, I9, background, etc.).

• Accurately maintain employee files and data in HR Oracle system.

• Prepare termination packets and responsible to collect all company property after the exit interview.

• Coordinate meeting schedules, rooms, agendas and material for managers and employees.

• Organized and coordinated all company employee events.

• Worked independently to screen all visitors, answer telephone calls and respond to basic inquiries.

• Contract through ICon Professional Services, Inc.

October 2010 – February 2011

Human Resources Disability Coordinator Palo Alto Medical Foundation, Mountain View CA

• Provide full spectrum Return-to-work process (LOA and payroll).

• Prepare departmental memos, LOA letters, and PTO letters.

• Managed all First Aid and Workers’ Comp claims in PAMF software, STIX, Stars ASP and IDX.

• Coordinate a variety of meetings for both managers and employees.

• Responsible to screen visitors, answer telephone calls, respond to basic inquiries.

• Point of contact for all Workers’ Compensation and Benefit questions.

• Oversee company Educational Reimbursement and Educational Leave for employees using Kronos.

June 2010 – October 2010

Human Resources Representative Palo Alto Medical Foundation, Mountain View CA

• Responsible for company applicant tracking system using Taleo.

• Participated in New Employee Onboarding and Termination process.

• Prepare and support all new employee pre-hire activities.

• Create photo ID badge for all employees.

• Coordinate all recruiting activities (schedule interviews, travel arrangements).

• Maintain employee files and data in the HRIS Lawson (HR/Payroll) system.

April 2010 – September 2010

Volunteer Advocate YWCA of Silicon Valley, San Jose CA

• Completed State of California-certified training course member of Sexual Assault Response Team (SART).

• Volunteer as an Advocate 24-hour hotline to promote safety, mobility and freedom from abuse.

• Support survivors from the hospital through the reporting and judicial process.

• Support survivors in crisis situations and provide free confidential crisis counseling.

• Give legal advice and referrals to other helpful services.

EDUCATION: Bachelor of Arts in Psychology, 2009

California State University, San Bernardino.

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