Community Development Expert

TALYA R E Y N O L D S

*** ********** *** ******, ** 928-***-**** ********.*****@*****.*** Ln/TalyaReynolds

RELEVANT EXPERIENCE

RALLYTEAM JUN 2017 - JUN 2018

Implementation Consultant Boulder, CO

Rallyteam is a talent mobility software that connects talent to opportunity and recruiters to their internal workforce. Acquired by Workday June 2018.

• Developed repeatable land and expand implementation program assets, reducing total implementation time from 90 to 30 days.

• Authored best implementation practices utilizing client success rates and feedback to drive full product adoptions from pilots.

• Transformed client goals and pain points into real solutions while working with Product and Engineering teams to bring them to fruition.

• Implemented internal software to track feature usage and adoption, providing actionable data for clients, our Marketing, Business Development, Product and Engineering teams. Client Success Manager

• Managed product education for executive-level clients from well-known enterprises like eBay, Kaiser Permanente, GE, and Willis Tower Watson.

• Built and designed Customer Help Center from ground up, authoring over 175 technical articles.

• Streamlined sprint planning process, reducing average client reported issues by 80%.

ARIZONA STATE UNIVERSITY JAN 2016 - MAY 2017

Instructional Specialist Denver, CO

• Cultivated student learning of 100+ students quarterly through coaching and positive feedback.

• Monitored student achievement of Student Learning Objectives for 6+ 300-level courses.

SEDONA HUB APR 2016 – JUL 2016

Community Coordinator Sedona, AZ

Sedona Hub is a community art centered funded by the City of Sedona and local organizations.

• Spearheaded the first multigenerational event with 150+ attendees.

• Managed 10 person Event Staff, 3 vendors, and 15 artists.

SEDONA ART CENTER APR 2016 - JUL 2016

Program Coordinator Sedona, AZ

• Coordinated over 100 worldwide artists through the artist residency program.

• Supervised 5 on-site community volunteers.

EDUCATION & TRAINING

Arizona State University

B.S. Communication, certification in Civil Dialogue

Prescott Justice of the Peace Courts

Certification in Mediation

Stitt Feld Handy Group

Certification in Negotiation

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