Bilingual

CARMEN L. FUENTES

*** ********* ****

Wethersfield, CT 06109

860-***-**** (C)

*****************@*****.***

SUMMARY

Office Professional, with extensive experience as a Business Analyst in the insurance industry. Demonstrated ability to work across multiple teams, meet deadlines in a fast-paced environment, and effectively train others. Successful record of researching business requirements, while implementing detailed solutions to produce business results. Bilingual, English and Spanish.

PROFESSIONAL EXPERIENCE

Patient Receptionist 4/2017 – 6/2017

EYE DISEASE CONSULTANTS, West Hartford, CT

• Support the care team and its patients by greeting, checking in, and scheduling appointments.

• Answering telephone inquiries, collecting payments and maintaining demographic information.

Customer Service Associate 2010 – 2017

BANANA REPUBLIC, Farmington, CT

TALBOTS, Farmington, CT

ANN TAYLOR, Farmington, CT

VICTORIA’S SECRET, Farmington, CT

• Provide professional customer assistance based on product knowledge, tailored personal service, and the use of bilingual interpreting skills.

• Inventory management including display quality and computer record keeping, online merchandise analysis and delivery assistance, with strong teamwork and coordination.

Product Insurance Analyst

TRAVELERS PROPERTY AND CASUALTY, Hartford, CT

Product Insurance Analyst 1998 – 2008

• Worked in a fast-paced team environment while updating and maintaining Property Rate Systems with 30 – 170 projects per year with 99.9% defect free ratio.

• Consistently demonstrated accuracy in compiling premium and loss information for business evaluation.

• Recognized by management for expertise in supporting multiple test environments, with the ability to resolve discrepancies and provide answers for product questions.

• Correctly interpreted specifications and verified rate proposals with Actuarial and Underwriting departments, assuring correctness of proposals.

• Supported updating and maintenance of Property Rating Tables through available technical processes and in collaboration with multiple business and technical units.

• Proposed revision of rate table printing method. Achieved paper cost savings of 60 – 90% per project, additionally saving 20 – 40 person hours of filing each week.

• Selected based on in-depth knowledge to provide critical training for offshore staff, including presentations to employees on proper testing and updating of rate tables.

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