Front Desk Customer Service
Resume:
EUGENIA L. MACK
**** ****** ******•Bessemer, AL *5020
SUMMARY OF QUALIFICATIONS
Skillful and dedicated Supervisor with extensive experience in the field of corporate administration, leadership and organization.
Direct experience with supervisory techniques and methods
Demonstrated self-starter attributes with resourceful approaches to problem resolution.
Demonstrated ability to establish and maintain positive client and top management relations.
Proven track record of accurately completing research and reporting
Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.
Type 30 wpm with complete accuracy.
Proficient in Microsoft Operating Systems 98 and 2000 PROFESSIONAL EXPERIENCE
Jefferson County Committee for Economic Opportunity (JCCEO) March 2017 –Present Clerk Typist
• Inventory/Supply distribution for all classrooms
• Prepare and submit all End of Month Reports
• Input Payroll
• Answer all incoming calls on a multi-line switchboard
• Data Entry
• Reconstructed filing system
• Handle all parent/vendor relations
• Record and distribute all maintenance request
• Schedule all employee re-certification and training
• Maintain all employee personnel files
T-Mobile January 2012 February 2013
Customer Service Rep.
• Answered multi-line switchboard
• Helped with any questions/concerns of customers
• Processed payments, set up payment arrangements
• Disconnected and Reconnected service
EUGENIA L. MACK (CONTINUE)
3206 Exeter Avenue•Bessemer, AL 35020
Marriott Residence Inn Inverness, AL November 2003 December 2006 Event Coordinator/Front Desk Clerk (Promotion)
Front Desk Supervisor
Responsible for accounts payable/receivable
Supervise daily activities of all desk associates
Maintained daily revenue logs
Developed and maintained professional client relations through formal and informal communication systems, both verbal and written.
Planed all social events for hotel guest, both short and long term.
Maintained daily logs with guest information such as birthdays, anniversaries, etc.
Handle all guest complaints and concerns on a daily basis
Perform bank deposits and mellon transfers for the hotel. Candy Mountain Apartments Birmingham, AL February 2002 August 2003 Assistant Leasing Manager
• Processed rent payments.
• Supervised the daily work activities of seven employees.
• Performed extensive telephone communications.
• Performed a variety of clerical duties that included the restructuring and improvement of filing system and the structuring of all new lease agreements.
• Directed and delegated all work orders for the maintenance department.
• Assisted with quarterly budget planning.
• Analyzed record keeping systems, form control, office layout, personnel requirements, and performance standards.
Education
Physiology, Jefferson State Community College 2000 AP Diploma, Wenonah High School 1997-1999
References Available Upon Request
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