Store Manager Customer Service

Johnita McNeill

Dunn, NC *****

**********@*****.***

910-***-****

Strong Customer Relation Skills, Excellent Organizational Skills, Computer Proficiency, Data Entry, Microsoft Office, Word, Excel, Outlook, 55WPM, Word Processing and Typing, Filing Work Experience

Customer Service

Xerox

January 2016 to November 2017

Kynect

. Signing clients up for healthcare plans

. Access records/update as needed

. Referring citizens to other medical departments (DMS, Medicare, DCBS, SSA) for Medical Care

. High Overall Scores on Quality from Calls (Surveys/Quality Assurance)

. Assisting homeless citizens to obtain Medicaid

Educate citizens on what is the Affordable Care Act and provide additional resources Assistant store manager

Family Dollar

December 2014 to September 2015

Managed the Store in place of Store Manager

. Stocking and Recovery of Items to check for thefts

. Processing returns of store goods (Refunds/Exchanges)

. Opening and closing store

Ensured Customer Satisfaction

Document Processor

VeBridge

September 2012 to February 2014

• Processed classified materials (school records, hospital records, and medical)

• Converted paper documents into electronic form.

• Worked in each department within the company: document preparation, scanning, indexing, quality control

• Educated on the patient privacy laws (HIPAA- Health Insurance Portability and Accountability) Administrative Specialist

U.S Army

February 2003 to 2010

• Provided customer service to military personnel.

• Served as the unit postal mail clerk, Unit retirement and re-enlistment clerk

• Provided serviced to over 1000+ soldiers during Operation Iraqi Freedom

• Created check list for incoming awards to be processed in the unit

• Developed mail room training classes for designated mail clerks in various units

• Created in house tracking log to track mail and submissions (Certified, Regular, Registered, Etc.)

• Created a filing system that allowed soldiers to be able to track individual records within the unit

• Developed section SOP for the Unit Award and Retirement Section. Education

AS in Behavioral Science

Georgia Military College - Fairburn, GA

June 2010 to July 2012

AS in Early Childhood Education

Georgia Military College Fairburn

2010 to 2012

Diploma

Triton High School - Erwin, NC

1999 to 2003

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