Customer Service Representative
Resume:
Angela Caycedo Osman
Brandon, Fl 33511
OBJECTIVE:
Seeking for a challenging role and opportunity as a certified customer service representative.
SUMMARY OF QUALIFICATION:
Experience more than 6 years in the field of insurance as certified customer service representative (CPSR). 5 years of Experience with Car Dealer Management, with the great knowledge of customer service procedures, standards, planning, underwriting and computer system management. Exceptionally good communication and interpersonal skills with the sound ability to influence and persuade.
LENGUAGES:
Spanish and English
EMPLOYMENT HISTORY:
February 2004 – December 2008 : America One Insurance, Inc
Tampa, Fl
Insurance sales for Auto, Commercial Auto, Trucks, Boat, Motorcycle, Home, General Liability, Workers Compensation
*Specialized in sale of car insurance and home insurance
Development and maintained the contact with clients
*Responsible for training new personnel
January 2009- April 2014: Usa Motors Imports Inc
Tampa Fl
Good sales skills – Effective, persistent negotiator determined to close sales deals and increase sales. Independently sets personal goals and deadlines to reach sales targets.
Energetic Committed Win-win attitude Polite Presentable Friendly Professional at all times.
Organized Focused Math knowledge Able to work long hours.
Established relationships with new customers – Showed customers how to use acquired vehicles after delivery.
Maintained contact with existing customers through meeting, emails and by phone.
Advised customers regarding payment options; loans and leasing banking terms.
Negotiated delivery and price variations.
May 2014- Nov 2017: Lobel Financial (Supervisor)
Monitors and regulates employees in their performance of assigned or delegated tasks.
Responsible of training and providing orientation for new employees.
Helping the team understand performance targets and goals.
Scheduling work hours and shifts.
WORK EXPERIENCE/INSURANCE COMPANY
Progressive
Mendota
GMAC
Bristol West
Infinity
AIG
Lloyd’s Of London
TAPCO
Universal Property Insurance
Citizens
EDUCATION:
2015- 2018 South University Tampa
2008-2015- Hillsborough Community College
2007- Central Insurance School (P &C Certified)
2006- Central Insurance School (Certified)
2005- Central Insurance School (Certified)
2004- Central Insurance School (CPSR)
2003- High School (Graduate)
SKILLS AND ABILITIES:
Sales
Great Customer Service
Negotiation, Communication
Organized and efficient
Capable management and leader
Languages’ ( Spanish, English)
REFERENCE:
AMERICA ONE INSURANCE, INC
4002 W. WATERS AVE, SUITE 3
TAMPA, FL 33614
OWNER: MANUEL (MANNY) BAEZ
USA MOTORS IMPORTS INC
4301 N FLORIDA AVE
TAMPA, FL 33603
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