Scrum Master

Mitul Patel

**** ********* **, *** ***, Elkridge, MD 21075, Ph: 480-***-****, *********@*****.***

SUMMARY OF QUALIFICATIONS

• Over 7+ years of experience in Business/ Business Systems, Process Analysis and Process Re- engineering, creating Business and Functional requirements (BRDs and FRDs), process flows, and Use Case/ Stories' documentation in Auto-insurance, Banking, and Healthcare using IT Business Analytics, Modelling, and SDLC.

• Expert with proven ability to utilize formal software development methodologies (AGILE, Scrum, Iterative) and best practices.

• Experience working in Agile environment using Scrum methodology and waterfall methodology of software development.

• Strong working experience in the Business Analysis, Design, Development, Implementation and Testing of various projects.

• Walked through the scrum ceremonies (Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective and Backlog Grooming) and tracked team velocity and sprint progress using Sprint burndown chart and Product burndown chart.

• Motivated the scrum development team to collaborate and self-organize to be most efficient.

• Ranked product backlog with the help of technical information provided by the scrum team.

• Expertise in Rally, JIRA, Confluence, VSTS dev tool and Clarity Project Management tool.

• Imposed the time-boxes and sorted out the impediments faced by the scrum development team.

• Experience in Business Process Modelling, Process Re-engineering, Business Requirement Documents (BRD) gathering and System Requirement Specifications (SRS) and Functional Requirement Specifications (FRS).

• Experience in BPM (Business Process Modelling), using BPMN (Business Process Modelling Notation), and UML (Unified Modelling Language) to design Use Cases Flows and Activity diagrams.

• Proficient in Requirements Analysis working with techniques such as User Stories, Use Cases, Prototypes, and Storyboards and analyzing all the requirements into functional specifications.

• Well-versed in managing requirements and requirement Traceability matrix (RTM) using Rally

• Wide knowledge in banking, finance, insurance domain and considerate experience in Requirements gathering, business process flow modeling/ design and analysis on multiple projects.

• Profound experience in conducting JAD sessions across multi-functional and inter-dependent departments through out the organization.

• Experience in data modeling for use case, activity, state and context behavioral diagrams through Visio, Rational Rose, and Enterprise architect.

• Experience in developing test cases for manual testing and coordinated with QA, test specialists.

• Excellent team leader with good communication, coordination and interpersonal skills. EDUCATION

Master of Science in Engineering Management - Arizona State University June 2012 Applied Project - Scrum: Technical Debt (CGPA: 3.8) Bachelors of Science in Electrical Engineering - Arizona State University May 2008 TECHNICAL SKILLS

Design Methodologies Agile, UML, Process Modeling, Waterfall Business Modeling Tools Visio, Rally, SharePoint, iRise, JIRA, Confluence, VSTS

Project Management Microsoft Project, Microsoft Office, Clarity Programming Languages/Technologies C++, SQL

Certification Certified Scrum Master, SAFe Agilist, Working on getting PMP

WORK EXPERIENCE

Inovalon, Melford, MD July 2017 – June 2018

Agile Project Manager/ Scrum Master

• Championed and managed weekly backlog grooming sessions with the team, ensuring work items are estimated, ready-for-work and maintained.

• Guided teams of other Scrum Masters and Product Owners to ensure alignment of priorities and that dependencies are delivered in the appropriate sprints to support other teams delivery commitments.

• Empowered teams to self-organize and facilitate decision making during sprint planning sessions ensuring the commitments made are appropriate and uphold scrum principles.

• Managed release management, facilitated release planning activities, and risk to resolve issues and impediments.

• Coached, and mentored, team delivering stories such that they meet the definition of done.

• Lead team retrospectives and ensured key learning is incorporated into next sprint.

• Built trust, empowerment and creativity using sound judgement and excellent communications.

• Organized, lead extremely complex projects, define project scopes, schedules, deliverable and provide regular progress reports and metrics.

• Fostered an agile culture, building trust and collaboration across all team members.

• Protected the team from outside interference, removing impediments, and ensuring that the work is delivered as a team.

• Monitored team project delivery on commitments through the use of burndown charts and other visual methods through VSTS.

• Collaborated with the Product Owner to understand the business priorities in upcoming PI and sprints and able to impact beyond area of responsibility.

• Developed and communicated project plans, priorities, and tasks.

• Created and managed the entire project life cycle within Clarity. Capital One, Richmond, VA (through Cognizant) February 2017 – July 2017 Scrum Master

• Ensured supporting Agile processes and ceremonies are in place.

• Drove execution towards goals while maintaining focus on quality, predictability, and velocity.

• Lead relentless improvement by facilitating retrospective, foster problem solving.

• Identified and managed risks, assumptions, dependencies and escalation.

• Delivered project-related communications and status updates.

• Managed customer relationships and address customer escalations.

• Supported the Product Owner, with respect to grooming and maintaining the product backlog.

• Collaborated with other teams, represented team in S2 and S3 meetings. Assisted the team in PI planning and inspect sessions. Communicated and tracked dependencies across other teams.

• Taught the team to create clear and concise Backlog items and removed impediments.

• Facilitated scrum ceremonies including sprint planning, retrospectives, and daily stand-ups

• Ensured team execution and delivery to committed sprint work.

• Created forum for communicating vision, goals, and Product Backlog items to the team.

• Partner with the business POCs to identify documents to be retained or purged.

• Purge documents that will not be retained.

• Move documents and folders into revised KL hierarchy prior to migration. Liberty Mutual, Dover, NH (through Cognizant) June 2016 –January 2017 Agile Project Manager/ Scrum Master

• Planned and executed daily stand up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings.

• Coached the teams in adopting Agile Scrum and also headed the Agile rollout effort for the entire USCMIS portfolio within Liberty Mutual.

• Effectively communicated progress and provided metrics, KPIs, and visibility for Program PMO and other Senior Leadership.

• Facilitated discussion, decision making, and conflict resolution.

• Assessed the Scrum Maturity of the team and coached the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.

• Maintained impediments and retrospectives logs, velocity chart and reported on the impact of adding new requirements to the releases' timelines. Increased team’s velocity by 30 % and maintained it close to the new threshold.

• Monitored the Product Backlog, Sprint Burndown and Release Burndown charts in JIRA. Updated the team homepage in JIRA Confluence with the recent developments and scrum artifacts to ensure transparency and visibility.

American Express, Phoenix, AZ (through Syntel) October 2012 –June 2016 Technical Project Manager/ Scrum Master

• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings.

• Worked closely with the product owner to help the team make appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices.

• Protected team from over-commitment, manage backlog, and prioritize resolutions of defects/bugs.

• Tracked and communicated team velocity and sprint/release progress through the Rally Dev tool.

• Attended Scrum of Scrums and weekly Scrum Forum to share best practices and lessons learned.

• Taught the team to create clear and concise epics/stories.

• Instructed and modelled core Agile principles of collaboration, prioritization, team accountability and visibility; ensuring consistent application of scrum methodologies across the enterprise.

• Worked with the engineering managers to identify cross-team dependencies and managed inter- team tasks.

• Facilitated Scrum of Scrum for offshore teams within Amex and Syntel.

• Managed and communicated with project stake holders to develop project plan which guides project scope, cost and execution.

• Liaised with Business owner during Requirements Gathering phase to capture end to end needs.

• Communicated effectively with project stake holders in a timely manner and instilled confidence by providing status and sharing milestone reports.

• Mentored team mates and to understand the requirements and deliverables under this project.

• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines are met.

• Conducted multiple technical analysis sessions with SMEs and various impacted teams to understand the gaps in the existing process and design a solution to meet the Business need.

• Created and managed the entire project life cycle within Clarity.

• Developed Interim Reporting solution for Business in MS Access for Smart Simple Application.

• Created application proposal for Business using iRise prototyping tool.

• Managed (IWMS) projects having multi-vendor, multi-site environment with a team of 12 software engineers and testers in the Banking and Financial Services Domain.

• Created Business Requirements Document, Solution Design Documents, Solution Required Documents, and Data Archival Solution Documents for submission to PMO team for Sign-Off.

• Created a list of burning issues that could hamper in renewal of business with AMEX.

• Analyzed the data and creating objective/subjective reports for Greg Keeley’s operation’s team to take remediation action.

• Provided recommendations to be implemented to grow and expand the Charge Volume of current corporate business for AMEX.

AAA Policy Admin Program, SCRUM Project Phoenix, AZ May 2010 – December 2010 Business Analyst

• Responsibilities included business analysis, requirement specifications, project planning and identifying the resources and implementation of the project.

• Conducted meetings/interviews and Joint Application Design sessions with stakeholders to collect business requirements to write user stories.

• Performed Feasibility Analysis and Risk Analysis on vendor/third party tools.

• Used Visio to make use case models depicting whole business workflows in these diagrams.

• Planned and monitored project progress and tracked them using VISIO and MS Project. SUNPOWER/ Florida Power and Light, FL September 2009 – March 2010 Electrical Quality Engineer

SQA LABS Inc., Phoenix, AZ September 2008 – August 2009 Junior Business Analyst

• Responsible for business analysis, requirement specifications, project planning and identifying the resources and implementation of the project.

• Conducted Joint Application Development (JAD) session. Responsible for defining the scope of the session, scheduling design sessions, reviewing the project scope, objectives, and definition document, evaluation of the JAD session.

• Analyzed the Business Process by identifying the Actors and preparing the use cases using UML to capture the dynamic aspect of the application.

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