Manager Information Systems

CARL RICHESIN

**** *** ******* ** *****: 865-***-****

Sweetwater, Tennessee 37874 E-mail: **********@*****.***

CAREER OBJECTIVE

To obtain a responsible and challenging position with a reputable organization that will utilize my 26 + years of experience in Information Systems and Technology

TECHNICAL DAY TO DAY

Day to day management and administration of supporting the Knox County 911 – overview of infrastructure / operating systems:

Management and support of MS Windows 7, 8 and 10. MS server 2008 R-2, server 2012 R-2 and 2016. Hardware that is primarily Cisco. Cisco 6506 switch and ASA 5515 firewall. Have various interfaces VLAN’s with city and county and some private sector contractors (Rural Metro/AMR). Utilization of domain controllers active directory and DNS services for global system use. I take time to understand and implement the managed requirements. MS Office 365 is a crucial and preferred business tools. Currently, the majority of the PC/hardware used is Dell. Much concern for public safety security countermeasures have been implemented during my career and to date.

Software/IT Other experience examples:

• Motorola Premier CAD • Microsoft Project • BPA Barcode system

• Intergraph CAD I/Dispatcher • System Center Endpoi • MRPII (Oracle mfg.)

• West Viper 911 phone • VSS Scheduler • Citrix Server/Client

• Radius • PeopleSoft • Whats Up Gold

• NEC phone • Zontec • Motorola Gold Elite

• Cisco 6500 series switches • HP Switches (2650) • Cross Search Plus

• Cisco ASA 5515 firewall • TrackSmart • Seimens/Rolm 9751 phone

• Microsoft Office 365 • Veeam Endpoint • VMWare

• Trend Micro Worry Free Bus. • Malwarebytes • Kaspersky AV

• Rootkit removal • SpyBot Search/Destroy • McAfee AV

Certifications:

• Certified Network Administrator (CNA)

• CJIS Certification (Criminal Justice Information Systems)

EDUCATION Tennessee Wesleyan College; Athens, Tennessee

B. S. degree in Computer Information Systems

Cleveland State Community College; Cleveland, Tennessee

A.S. Architectural Technology

PROFESSIONAL

EXPERIENCE

Mar. 2018 Advanced Labelworx, Inc.

to Oak Ridge, Tennessee

Present

Information Technology Manager

Oversee the IT operations, in a manufacturing environment, making sure that yearly contracts are up to date and paid on time. I've been assigned the Arts and Service Bureau department. I take care of issues as they arise. I do manage an IT support technician. Site uses VM Ware with virtual MS Windows server 2012 and the typical desktop is Dell OptiPlex series. There are Dell switches, Barracuda web filter and Watchguard firewall.

2002 Knox County 911

to Knoxville, Tennessee

Feb. 2018

Information Technology Manager

Management and administration support for the integrated systems Used for Knox County 911 emergency services.

Support and troubleshoot all KCECD office systems in a MS Windows environment and strive to maintain the most efficient system possible. A 24/7/365 operation for Public Safety Systems infrastructure, equipment and technical structures.

Supervision of IT Specialist and contracted technical resources.

Project Management efforts to support the upgrade of dynamic integrated technologies.

Oversee the security and monitor vulnerability by utilizing the proper software and hardware (firewall) tools to eliminate any concerns.

1989 J.M. HUBER CORPORATION

to Etowah, Tennessee

2001

Information Systems Administrator (1992 to 2001)

Designer/Drafter LAN resource – Engineering Department (1989 to 1992)

Network Administration for Novell NetWare 3.1x, 4.11, 5.1, GroupWise 5.2, Token Ring and Ethernet topologies.

Support and troubleshoot all on site business systems in a Windows 95/98 environment and to maintain the most efficient system possible.

I worked closely with production personnel and system programmers to integrate a global Oracle manufacturing system.

Support and management for Rolm/Seimens 9751 phone system.

Project Management as well as drafting and design experience from my engineering experience.

Project Manager to implement a BPA system for bar coding inventory with Oracle database interface within the manufacturing environment.

1987 RAAECO, INC.

to Maryville, Tennessee

1989

Designer/Drafter

Responsibilities included drafting and designing finished products for the customer. Beginning as an entry level draftsman, was quickly promoted to designer, performing more complex designs and development taskings.

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