Service Representative Data Entry
Resume:
Artry Chastine
New York, NY **027
********@*****.***
Skills
Knowledge of MS Windows, MS Office (Word & Excel), and Adobe
EMR and EPACES
Experience
Winston Staffing-FPA Access Center
12/2017 – Present
Patient Coordinator
Answer calls in a professional and timely manner
Schedule patients appointments
Assist patients with questions and/or concerns
Adhere to all Hippa and any other governmental or state agency requirements
Process insurance for patients to ensure medical coverage is active
Correspond via EPIC with Dr. and/or Secretaries to expedite Emergency question, appointments etc.
NYEE/Winston Staffing (Contract) 05/17 – 07/17 Patient Service Representative
Answered and screened phone calls; scheduled appointments greeted patients; obtained and processed necessary information regarding appointments and cancellations.
Data entry and output; printed reported maintained office filing system and patients chart system. Processed receipts; checks and prepared patients charts. Other duties as assigned by department head.
Logisticare (Contract)
Patient Service Representative 02/17- 05/17
•Utilized EMR to ensure eligibility of all patients.
•Answered a constant flow of customer calls with up to 4.5 calls in queue per minute.
•Insurance Verifications
•Performed data entry documenting personal information.
•Scheduled appointments for patients
•Contacted Transportation providers to ensure enrollees drop off and pick up Time.
•Booked reservations for the enrollees for medical transportation.
Kings County Hospital
Patient Service Representative 03/16-02/17
•Verified insurance benefits
•Assisted care team with implementing and providing helpful resources to prevent the patients from being readmitted into the hospital.
•Interacted with patients to gain knowledge of any barriers preventing them from consistently following their care plan.
•Assisted patients with all the resources needed such as housing, transportation, medical appointments, and community support groups.
•Participated in clinical meetings to ensure patient stability and long-term goals before returning home with their family.
Jacobi Hospital
Patient Escort 07/15-03/16
•Escorted patients to and from medical departments in a safe and timely manner.
•Assisted Nurses/Doctors with placing patients on and off the stretcher.
•Transported blood work to and from blood bank upon request.
•Cleaned and disinfected stretchers for Health and safety purposes.
Bachrach Group
Customer Service Representative 01/14-06/15
•Group outreach to underserved populations in need of integration.
•Assisted clients with ADL's and upkeep pertaining to life duties such as hygiene, food shopping and developing self-sustaining habits.
•Conducted and participated in group counseling activities.
•Maintained documentation and ensured that clients took their needed medication.
•Conducted intake and assessments for new clients.
Education
Associates in Criminal Justice
Monroe College 05/2010
REFERENCES UPON REQUEST
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