Robin A Parden

408-***-****

ac5101@r.postjobfree.com

SENIOR CREDIT AND COLLECTIONS ANALYST

Senior Credit Collections Analyst with excellent customer service. Extensive experience managing and resolving issues for National B2B partners by communicating with clients, Sales, Order management, AR by customer visits, phone and email to help build positive relationships. Experienced developing, documenting and implementing new processes. In-depth expertise managing wide variety of operational aspects of Marketing & Rebate sales programs, credit analysis, pricing and disputed resolution. Skilled team builder with a focus on achieving departmental goals.

Skills include:

Cash Forecasting/Dispute Resolution, Claims analysis, Oracle, SAP, Excel, Sales Force, NetSuite, Word, Outlook, Cross Functional Team Leadership/Team orientated/Customer Support

Analytical and Problem Solving skills

SanDisk Corp -2013-2017 Senior Credit Collections Analyst

Manage retail portfolio over 175M consistently meeting departmental goals

Direct communication with customers and internal departments daily, creating working relationship resulting in improvements resolving conflicts through problem solving and customer negotiations

Analysis of MDF, POS, Pricing, Price Protection claims

Collaborate with internal departments (Sales, Sales Operations, Pricing and supply chain) to resolve issues and improve process.

Managed escalations resulting in resolution of customer dispute and reconciliations.

Extracted, formulate financial statements, order holds, exposure reports, statement and ad hoc

Approve/deny deductions of short ship, pricing and non- compliance claims

Implementation of EDI and ACH for DSO improvement of 3-5 days

Customer portal management

Survey Monkey - 2012-2012 (Consultant) Collections Analyst

Research and resolve customer disputes on a daily basis

Input customer data into NetSuite and help develop new reporting metrics

Prepare paperwork for accounts in default of terms of the agreement for collection agency

Posted customer payments by recording cash, checks, and credit card transactions.

Develop/Document Collections policies and procedures

LOGITECH INC - 2007-2012 Senior Credit Collections Analyst

Managed B2B portfolio of $185M consistently meeting achieving cash goals from +/-3% of targets

Resolved/identify credit risks in financial distress saving one million in bad debt on major account

Implemented process of ACH payments on Major accounts decreasing DSO by 3 days

Developed relationships with Sales to help determine future credit recommendations identifying financial risks and negotiating settlements and payment plans

Managed the hold and release process of orders on delinquent accounts

Administrator of Master Data of new and existing accounts in Oracle Data base and internal Partner web within 8 hours of receipt

Prepare and send demand letters on past due receivables

Approved, created charge backs, invoices within 8 hours of receipt

Provided reserve, accruals, financial statements, adjustments, refunds, POD's, cash applications

Represented Department quarterly at Mass Merchandiser Credit Association meetings

Yearly customer visits to major clients, improving DSO

Hewlett Packard Co – 2004-1999 Credit/Collections, Program and Price Protection Analyst

Managed/maintained Retail and Direct Major distributor & retail accounts

Effectively managed Channel Partners disputes by initiating, hosting team meetings resulting in resolution of disputes pertaining to shipments, marketing, pricing and implemented process changes for "Escalations" and Marketing deduction

Trained Channel Partners and new team members on processes and procedures, Price Protection Website achieving a 90% improvement of turnaround time disputed invoices and 90% in accuracy of pricing disputes

Established and maintained effective working relationship with India team and Sales

Managed Channel Partners promotional rebate claims

Consistently meet or exceeded 5 day turnaround time for Promotional rebate claims, analyzed, audited claims for fraudulent behavior ensuring T&C's are adhered

Compiled and reported monthly Channel Price Protection metric packages measuring departments performance on Turnaround time, dollars and volume

Investigated/documented root cause of internal pricing errors creating metrics and communicating and posting on organizational Web-site

Member of Escalation Customer Care, Pricing Reinvention Task Force implemented new system for pricing, improving communication by 95% via web and email

Created escalation process of pricing issues to PL managers for urgent resolution

Arranged, trained co-workers providing accurate pricing information

Managed delinquent leasing accounts preparing refinances, buy-outs, add-on's

Managed the scheduling of the 800 # support line

Managed, negotiated and communicated contractual agreement in default

Review all document for acceptability (tax, payments, plan)

Input lease information in data system and Lotus spread sheet for automatic billing

Effective communication with Sales through telephone, email and performance reports, accomplishing 100% accuracy fulfilling inventory of trade shows

Managed/administered 800#, successfully increasing answered call from 800 to 3,500 a month

Formally recognized by district managers for 100% accuracy managing inventory of trade shows enabling quotas to be met

PROFESSIONAL DEVELOPMENT AND TRAINING

General, West Valley College - Saratoga, CA

Business, De Anza College - Cupertino, CA

Hewlett-Packard AA Program

CLASSES:

MS Power Point, MS Word, MS Excel, MS Project Management, Project Management

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