Sr. Credit and Collections Analyst
Resume:
Robin A Parden
*******@*****.***
SENIOR CREDIT AND COLLECTIONS ANALYST
Senior Credit Collections Analyst with excellent customer service. Extensive experience managing and resolving issues for National B2B partners by communicating with clients, Sales, Order management, AR by customer visits, phone and email to help build positive relationships. Experienced developing, documenting and implementing new processes. In-depth expertise managing wide variety of operational aspects of Marketing & Rebate sales programs, credit analysis, pricing and disputed resolution. Skilled team builder with a focus on achieving departmental goals.
Skills include:
Cash Forecasting/Dispute Resolution, Claims analysis, Oracle, SAP, Excel, Sales Force, NetSuite, Word, Outlook, Cross Functional Team Leadership/Team orientated/Customer Support
Analytical and Problem Solving skills
SanDisk Corp -2013-2017 Senior Credit Collections Analyst
Manage retail portfolio over 175M consistently meeting departmental goals
Direct communication with customers and internal departments daily, creating working relationship resulting in improvements resolving conflicts through problem solving and customer negotiations
Analysis of MDF, POS, Pricing, Price Protection claims
Collaborate with internal departments (Sales, Sales Operations, Pricing and supply chain) to resolve issues and improve process.
Managed escalations resulting in resolution of customer dispute and reconciliations.
Extracted, formulate financial statements, order holds, exposure reports, statement and ad hoc
Approve/deny deductions of short ship, pricing and non- compliance claims
Implementation of EDI and ACH for DSO improvement of 3-5 days
Customer portal management
Survey Monkey - 2012-2012 (Consultant) Collections Analyst
Research and resolve customer disputes on a daily basis
Input customer data into NetSuite and help develop new reporting metrics
Prepare paperwork for accounts in default of terms of the agreement for collection agency
Posted customer payments by recording cash, checks, and credit card transactions.
Develop/Document Collections policies and procedures
LOGITECH INC - 2007-2012 Senior Credit Collections Analyst
Managed B2B portfolio of $185M consistently meeting achieving cash goals from +/-3% of targets
Resolved/identify credit risks in financial distress saving one million in bad debt on major account
Implemented process of ACH payments on Major accounts decreasing DSO by 3 days
Developed relationships with Sales to help determine future credit recommendations identifying financial risks and negotiating settlements and payment plans
Managed the hold and release process of orders on delinquent accounts
Administrator of Master Data of new and existing accounts in Oracle Data base and internal Partner web within 8 hours of receipt
Prepare and send demand letters on past due receivables
Approved, created charge backs, invoices within 8 hours of receipt
Provided reserve, accruals, financial statements, adjustments, refunds, POD's, cash applications
Represented Department quarterly at Mass Merchandiser Credit Association meetings
Yearly customer visits to major clients, improving DSO
Hewlett Packard Co – 2004-1999 Credit/Collections, Program and Price Protection Analyst
Managed/maintained Retail and Direct Major distributor & retail accounts
Effectively managed Channel Partners disputes by initiating, hosting team meetings resulting in resolution of disputes pertaining to shipments, marketing, pricing and implemented process changes for "Escalations" and Marketing deduction
Trained Channel Partners and new team members on processes and procedures, Price Protection Website achieving a 90% improvement of turnaround time disputed invoices and 90% in accuracy of pricing disputes
Established and maintained effective working relationship with India team and Sales
Managed Channel Partners promotional rebate claims
Consistently meet or exceeded 5 day turnaround time for Promotional rebate claims, analyzed, audited claims for fraudulent behavior ensuring T&C's are adhered
Compiled and reported monthly Channel Price Protection metric packages measuring departments performance on Turnaround time, dollars and volume
Investigated/documented root cause of internal pricing errors creating metrics and communicating and posting on organizational Web-site
Member of Escalation Customer Care, Pricing Reinvention Task Force implemented new system for pricing, improving communication by 95% via web and email
Created escalation process of pricing issues to PL managers for urgent resolution
Arranged, trained co-workers providing accurate pricing information
Managed delinquent leasing accounts preparing refinances, buy-outs, add-on's
Managed the scheduling of the 800 # support line
Managed, negotiated and communicated contractual agreement in default
Review all document for acceptability (tax, payments, plan)
Input lease information in data system and Lotus spread sheet for automatic billing
Effective communication with Sales through telephone, email and performance reports, accomplishing 100% accuracy fulfilling inventory of trade shows
Managed/administered 800#, successfully increasing answered call from 800 to 3,500 a month
Formally recognized by district managers for 100% accuracy managing inventory of trade shows enabling quotas to be met
PROFESSIONAL DEVELOPMENT AND TRAINING
General, West Valley College - Saratoga, CA
Business, De Anza College - Cupertino, CA
Hewlett-Packard AA Program
CLASSES:
MS Power Point, MS Word, MS Excel, MS Project Management, Project Management
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